Do not go here, especially if you own a parrot…read more Victoria Papscoe performed a routine nap clipping on parakeet and literally made every nail bleed. She chopped one off so badly that it never grew back properly and now my parakeet has permanent issues with stability and is scarred. She also had the gall to say that it was all normal and nails always bleed on birds when you cut them. Stay away.

Dr. Rogers and her staff took great care of our dog Svea for her entire life (15 years). We have…read morenothing but great things to say about our experience, including our very difficult end of life decision. Highly recommended.

We drove quite a distance to come here. Following our favorite Vet, Dr. Codd. The office staff is…read moreattentive, professional and courteous. Old fashioned customer service, tops! Clinic is clean and atmosphere is like being at home. No trouble booking appointments. They emailed me to remind me about upcoming appointments. We moved far away and had to say goodbye. Our Baby, Moira Rose, felt like a queen here. Such a teeny 4 pound poodle who will turn 3 on 12/24. She will miss you!

I have been taking my cat Arlo (tabby - born Feb 2021 - pictured) here since December 2021, after…read morebeing recommended by a friend. Within this past half year, he's had a check-up appointment, shots, and been neutered. Every appointment has been fantastic. I have never once felt rushed, or uncertain of what was going on with Arlo - the team has always been proactive in providing me with information, and more than happy to answer any questions I might have. Today he received his annual rabies/distemper shots, and Mike was great at getting Arlo seen as a curbside appointment - in and out in under 20 mins. Highly recommend HAH for your fur babies!!

We had a wonderful experience today at Berlin animal hospital…read more This was our first visit and we had been recommended to try the non anesthesia dental cleaning. Front desk was very welcoming, brief meet and greet with Dr to answer any questions I had, checked in to let me know how things were progressing, 30 mins later, happy hound with nice clean teeth. I will def be coming back, not only for dental cleanings. I appreciated the friendliness of staff and not pushing unnecessary treatments/meds. Clearly they care first and foremost about the pets. thank you all.

We love Berlin Animal Hospital, and so does our dog, Tully! The staff is so friendly, considerate,…read moreand unlike any we have ever experienced! Dr. Coffman is amazing! He is so knowledgeable, caring and appreciative of your business. If you are looking for a vet who is truly going to give your animal the care it deserves, look no further. We wouldn't dream of taking our dog anywhere else!

Our experience with everyone there was met with kindness and professionalism. It was a terrible…read moretime for us as we had to put our 15 year old pit bull, Luca, to sleep. The vet and staff really understood what we were going through and allowed us time to grieve our baby boy.

My girl plays hard and broke one of her nails down to the quick. I brought her to Pawsitive Care…read moreand they were so good with her! They are very communicative and upfront with pricing. I wish they offered regular veterinary care, but sadly they are only for emergencies. 5/5 stars!

Dr. Baigelman and Dr. Bleck are by far the BEST vets we have EVER used. Over the last ten years we…read morehave had numerous dogs and my cat that I brought home from Iraq be managed by Family Friends, and there is no one I would trust more with our pets. Any time one of our dogs is ill, the office staff ensures we get an appointment ASAP. When our recent dog, Fiona, was extremely ill and in the ICU, both Dr. Bleck and Dr. Baigelman did a full review of all of her lab work/imaging and full ICU stay to help us come up with the best way to manage her care moving forward. On top of both vets being amazing, Julie and Shawn are two of the kindest people I have ever met! Thank you all for everything you do!

I went for the convenience, I stayed for the care…read more My former vet is a 15 minute drive, and Family Friends is a 5 minute drive. My cats don't love car rides. I had some minor concerns about my previous vet, name and details withheld. That, and how close FF is, made me give them a try. That was several years ago, and I'm so glad I did! One of my cats needs to be shaved every few months - she gets serious clumps. She used to get put under anesthesia to have this done. Dr. Baigelman said he thought he could do it without putting her under. This cat is rather opinionated, so I was skeptical, but sure enough! The first time was the only time he took her in the back room. He does it right in front of me. It's incredible! And as others have said, the staff are fantastic also, every one of them. They all care. I haven't had any experience with Dr. Bleck, but other people I know say he's just as good with people and animals as Dr. Baigelman is. I know all of this should be a given at a vet's office, but it isn't. PS - the place is always sparkling clean. Again, that shouldn't be noteworthy. Almost every vet's office I've been to has been sparkling clean. Only almost all of them.

Terrible experience. Had trouble getting a spot because the parking lot was a mess. I ended up…read moregetting boxed in by someone who was in their appointment so I had to wait until theirs was done. Was largely ignored by front desk upon entering as a first time client. Vet techs were so nice and so friendly. The vet, however, was extremely rude and arrogant. Since this was my first time owning a certain breed of dog, I had a few questions for him (the vet), to which he couldn't answer really any and ended up responding, "haven't you ever owned a dog before?" Yes, I have, but not this dog and not this breed. He then went on to tell me the questions were beneath him and left the room. If you want a caring, knowledgeable vet who will take the time with you and your pet, this is NOT the place.

I'm so thankful for this vet they have given me so much helpful advice! My cat went through surgery…read morein the summer and they've been so great with all my questions as well as the low cost neutering they offer. I also really appreciate the doctors ability to be patient and take time to actually understand the animals needs. It turns out my cat was allergic to most ingredients in his food & swapping to a low ingredient diet (the only vet who has been able to determine this) he's finally happy and healthy! Thanks Clinton!

Dr Papamitrou couldn't have been more compassionate when our 11 year old black lab died recently. I…read morewas impressed that she called to see how our family was doing and asked if there was anything that she could do. I recommend her highly.

Used to be a long time customer of these guys and loved them, until one of our neighbors wrongfully…read morereported us to spca. They not only didn't stand up for us with animal control (even though they had seen healthy pets ten plus years) they dumped us as clients after. Used to think this was one of the best vets in area for kindness and compassion. Obviously not

it was my first time, taking my pet in for a physical/wellness visit... I had more anticipation…read moreabout taking him to the doctor than I do about myself... they were very nice from the very beginning, clearly informative and professional, and answered any and all of my questions, even through my hyper feelings about being at the doctor and not knowing much about my pets needs.. There was a vet tech there named Brendan I believe who did the blood test and other tests necessary along with a treatment... he was calm and friendly, and assured me that everything went great.. Consistent with the reviews I read this is a great vet service.. I would highly recommend this veterinarian hospital to anybody.. thanks for all your help

Run, don't walk away with your fur baby. They basically performed the most expensive exam and…read morefailed to perform a basic blood test that would have helped in identifying what was wrong with our pup. Had to take our pup to Tufts, was told they'd send the test results - guess what they never sent them. $1k and hours of lost time, only to go to Tufts for our pup to be admitted. Subpar care, stay away.