Jake was great! He resolved an issue very quickly and made it look so easy. He was mindful of our…read morehouse and followed up with additional information that is very helpful. A couple of others I called had acted like it was a huge deal to even look at it just because it wasn't a typical pool situation. I would absolutely recommend him and I would use him again.

I used my yelp to get a pool filter housing and motor replacement done on my old 2001 pool…read moreequipment and I hired OC Pool company "Jake" and he gave me a fair price and got the job installed the next day. Jake went beyond to fish out debris and clear my water pipes so everything works 100%. I am so happy and relieved that I no longer need to clean 8 filters and use DE. Plus i got a 3 year warranty. This new Jandy system is quiet and very strong. Excellent job OCPS "Jake"

I have a Pentair system which is two years old. It has an Intellcenter.and VSF3 pump. The system…read morestopped working and I was receiving email messages about it being down. I contacted Stephen and he immediately responded. He first provided me guidance of what I could do on my own to save me a diagnostic fee. I appreciated this feedback. Unfortunately, my system still needed someone to fix it. He made an appointment for the following day and was prompt in arrival time. He uses an app that provide you an estimated time of arrival as well as his location on a map. It allowed me to plan for his arrival (this is something FedEx uses). He is well spoken and clean cut. His knowledge is the best I've had. He's very well-versed with Pentair systems. Not only did he review what was wrong with the system but he checked all other parts of our pool (lights, heat, salt system, fill,, drain) He took his time and trained me on what to look for. I wish that he repaired more than pools because I would hire him for everything. You will be very pleased if you hire him for a repair.

Exceptional service, Steve and his team are amazing! I highly recommend them…read more We recently purchased a home with a pool. We've never owned a pool before and Steve helped us at every stage in servicing, regular maintenance and upgrading parts of the system.

Best Pool/Spa Maintenance guy I've ever had. Nick not only…read moreis always on time, personable but extremely knowledgeable about every aspect of my pool. From the water to the equipment, Nick never ceases to amaze me and my pool and spa never looked better. A true professional, I've never had a better pool guy and you won't either. Meet with Nick before you decide on who is best to take care of your Pool and Spa.

I would not refer Nick Young Pools. Please read this, and I'll give you a fair assessment of his…read moreservices. I had never owned a pool before, so it was difficult for me to understand what constitutes good service. I inherited a company that Nick worked for when we purchased our home. That company decided to stop providing service, and Nick opened his own pool service company. I believe I was one of his original clients. After having limited pool-related issues before contracting with NY Pools, I began having problem after problem once Nick became the main man. That could be just bad luck...but I have my suspicions. Pros: Nick is very experienced and knowledgeable about pools. He takes the time to explain the issue. Nick is also willing to text during off-hours to discuss pool-related issues. Cons: Nick communicates poorly. I asked on numerous occasions for him to simply let me know when he serviced the pool. He may have left a note once or twice in two years. Despite spending thousands and thousands of dollars on pool servicing an maintenance, NY Pools suspended my service for "non-payment" without even telling me. I assumed our cordial relationship and texting meant he could talk to me, but I was wrong. The reason for the non-payment is that because you have to pay on Zelle or Venmo. Auto-Pay is not an option. If a normal pool servicing day fell on a holiday (e.g., Labor Day), Nick would take the entire week off from servicing with no notice. This is understandable for Christmas or Thanksgiving, but this is not okay without a discussion. Nick is not personable. I referred him to a neighbor, and she was not impressed with his demeanor. Nick can deny all these things if he wants, but they're the truth. A different neighbor still uses Nick, but he's not for me. Maybe he's your cup of tea. I wish him the best. FYI, my new company takes pictures, send emails, tells me the levels every single time they come over. You do not have to settle for less. I found out the hard way.

Quality pool service. They've been servicing me for a few years and do a great job. They've pool…read morelooks great and they helped get it back running after storms and equipment failure.

Poor communicator, Came to the property, Gave me an estimate, Never responded from that point on..read more

I had an experience that was uncommon these days but in an extremely positive way…read more When I called for an appointment my call was returned very quickly and a time was set, later in the day I received a text updating me on the appointment time. He arrived on time and quickly diagnosed my electrical issues with my jacuzzi J435 spa. I now have a reliable jacuzzi technician who I can trust who is reliable and trustworthy

After trial and error, Sam with patience was able to deduce my spa leak. Appreciate the time and…read moreeffort, Sam!

Love this company. Very knowledgeable and helpful especially to a beginning hot tub owner who had…read moreno idea what to do and how to manage a healthy hot tub! These guys are forthcoming with good advice and experience. Highly recommend this company.

Paul was our service man. He replaced the heater in the jacuzzi. Service was professional, timely,…read moreand affordable.

We bought our Jacuzzi 12 years ago, from MV Spas. Chad and…read moreStevie have provided all of our service. They are excellent! They are great at responding, troubleshooting, service and always on time! Highly recommended Chad and Stevie.

We had them do warranty work on the heater. It took two months to get that done and they made a…read moreleak in the hot tub and refused to fix it. I would not recommend this company to anybody now they no longer answer their phone.

Jim is very knowledgeable and reliable. He always explains everything to you in detail and gives…read moreyou options in getting your spa up and running again. Fair pricing , excellent workmanship, and a great attitude. Glad I found his company and I highly recommend him.

First of all, Jim is a person who would love to help even if the help is going to cost him losing…read morethe job. We called him and He advised us how to resolve the issue as an "easy fix". We insisted to have him coming over. Very friendly prices, the most professional SPA tech I ever worked with. Very clean when it comes to work atmosphere. Very knowledgeable about parts and pieces. And the most important thing, Jim called us one week after the work to check if the SPA is doing well and we are happy with results.

As many others have said on here and google, I was referred to them by First American Home Warranty…read moreand holly molly, what a terrible service. They are rude, non responsive, late, and did not show up without notice multiple times. Wasting multiple days of my time. (See text messages) I highly recommend you do not use them for any service and save hours of wasted time/ headaches by using someone else. My experience with them went like this: I called to confirm the appointment, they declined the call and said to text them. I did and they never responded. Day of the appointment I called again to confirm and they finally picked up after the 3rd time. They said they would come that day but never showed up. I asked why they never texted back and they had excuses for everything. We rescheduled, same thing happened again. 2 days I waited all day at home for them to come and no show up. 3rd time they finally end up showing up (late by the way). And they never submit the report to home warranty. I called home warranty and guess what they said, they are not picking up calls from them either LOL

If my pool pump sucked as much as Ponce Construction Pools & Landscaping, I wouldn't be in need of…read moretheir services! Scheduled a service repair with these derelicts and was told they'd arrive between 0700-1700. After waiting all day for these chumps, they didn't even have the pills to call, cancel and/or reschedule. Don't go down the rabbit hole with these guys. Save yourself the headache and find another pool repair service.

We have never taken care of a pool before and recently purchased a home with a pool. We needed a…read morepool service and met with several companies. Craig's price was competitive. We chose him because of his responsiveness & great communication. We are going into our 2nd month with the pool and we are thankful we went with Saddleback. The prior pool guy actually charged more and was using the wrong chemicals to maintain the pool. The prior pool guy actually broke the pool heater because of this and it was only 5 years old. Thank God we did not keep him. We have run into several other hiccups along the way (noticed in the first weeks of moving in) and Craig's team usually comes the same day to assess the issues.

Craig and his staff are awesome. The are honest and trustworthy. Everyone that comes has been…read morefriendly and professional.