Prompt, efficient, informative, and pleasant people all around. The pricing seemed reasonable and…read morethey checked everything thoroughly before telling me I needed a new motor for the dishwasher, which is pretty much what I figured. It's just the two of them, so if you call them you know what you're getting.

Very honest! Quick to respond. He could have changed our parts but was very honest that it would…read morenot work for long. I do appreciate no hidden charges also! The price they quoted was the price I paid!

Quick, professional response & reasonably priced. All done quickly. I would use Route 66 Appliance…read moreRepair again.

They never did call me back to tell me how much it would cost for them to come out and do the…read moreservice fixing of the appliance because I already had the parts and I guess it's too expensive to have the labor done. The only thing I can think of, but I would like to get this done because I'm doing the fixing of this refrigerator for charity and I can't seem to get any help from refrigerator appliance people because I won't pay them $800 to put this part in so one thing I can think of please help me

I got the same part he wanted to sell me for $130 cheaper on Amazon! Even charging me 20% on my…read moreprice from Amazon would have been cheaper than what he wanted.

Could not have been worse. Alyssa was nice enough when I called to schedule. Matt arrived (late)…read moreand tinkered with the dryer venting for a few minutes. Said to try the dryer again, he though that would work. If it didn't, he would come back, no additional charge. That was on a Friday Well, it didn't work. (Actually, it was even worse because he had reattached the hose wrong, so hot humid air was leaking into the house - in summer). I called Monday (didn't want to bother them on the weekend) to have him come back. His wife couldn't schedule us until Thursday. They then called when they were already over an hour late to reschedule for the next day. So when Matt and his wife finally came Friday, Matt criticized me for not calling sooner. Um - I did, his wife wouldn't give me an earlier appointment. In any case, he started working on the dryer again. At this point he basically called me a liar. Said that the dryer couldn't be doing what I said it was doing. (Running 20 minutes, overheating, shutting of while clothes were still wet.) I have video of it doing this, so no, I am not lying. Apparently the next step was to take the whole thing apart and test the parts. His wife had mentioned a different way of identifying problems, so I asked about that since it sounded easier. And I also wanted to make sure there wouldn't be an extra charge. At that point, Matt threw a fit. Apparently he doesn't allow his customers to ask about the plan for fixing their appliances. Since his wife had misinformed me, I was just trying to understand the process and cost before we proceeded. But Matt became IRATE and stormed out of my house, yelling at me that he would refund the $75 service fee so we could hire someone else. To add insult to injury, he again attached the hose improperly. Even worse this time - the whole thing became unattached when we tried a trial load in the dryer. Hot, humid air again in our house. This time I have photos of water dripping off walls, windows, shelves, stuff. I had to empty the whole room, wipe down every surface, turn on fans to try to air out the humidity. We have water damage to our trim that will cost hundreds to fix. I have contacted them 3 times over the past 2 months trying to get my refund. They have yelled at me, called me names, and hung up on me. They now won't accept my calls. I have contacted the Better Business Bureau in hopes of getting this resolved. I would really advise hiring someone else. The good reviews are from the past, when Appliance Repair Broken Arrow did their own work. I have since learned they are outsourcing to Matt (Bearded Man Appliances), and obviously the quality of the work had changed drastically. TAKE YOUR MONEY ELSEWHERE!!!!!

Do not bother reaching out for assistance with this company. If you have an urgent need, try…read moresomeone else. This company will respond to your request well over a month later. Everyone else was able to respond to my assistance within 48hrs.

My husband has been dealing with them and he said this "I will not be doing business or…read morerecommending them" the black repair guy was very rude to my husband. We tried to call the management but kept getting transferred. Do not deal with them. We will go elsewhere to get our appliance fixed.

Jerry was amazing. He fixed my 6 year old Frigidaire. I am very thankful for Jerry's expertise in…read morerepairing my refrigerator. Thank you, Jerry!!!!!!! You can trust him!!!!!

Do not recommend! Charged me $293 and didn't fix the problem...have no confidence in this company.read more

Serviceman was ok but quoted price was on high side. We ordered it as needed for holidays . Would…read morelike you to evaluate price for controller and sensor as upon checking local supply store it was not that high for parts.

The freezer portion of our refridgerator kept collecting and…read morerefreezing ice which accumulated. David from Mr Appliance thoroughly investigated every possibility, pin pointed the issue and fixed the problem. He was quick and accurate. The service provided was impeccable. I cannot recomend both David and Mr Appliance enough.

I did my due diligence and sussed out Will-KonW before making contact. Will is the…read moreowner/operator/single tradesman of KonW. I can't be more pleased with my experience. Will is a good communicator and has an amazing array of skills which emanate from his Education and Experience. Preface: I live in a 47yr old home that is almost entirely original. When it comes to trades, I'm also a helicopter homeowner and generally a bit of a micromanager. Will replaced 3 light fixtures, a ceiling fan, a venthood, restored function-electricity to 2 outlets & one hardwired site, replaced front storm door, and added handle to said storm door. He answered all my questions, addressed all my concerns and made recommendations, ex: Response - wrapping because wires are brittle, need consider new wiring. No dilly dallying with Will. He stays on task and focused. I gave Will a very detailed list of tasks-items and he gave me a time estimate for completing them with the caveat that nothing unusual came up. That timeline was dead on. He is structured in his pricing-estimates. His pricing was very reasonable. I will most certainly use Will's skills (had to say it) repeatedly for this original 47yr old house.

From the owner: Here at Knock on Wood we don't leave anything up to chance. You expect quality service and that is…read morewhat we provide. From changing light bulbs to remodeling whole houses, we offer an array or services and even do the odd job you don't know who to call for. From single family home repairs and remolding to multi unit & multi location property maintenance and management we do it ALL!

Quality of work was ok but he was paid $310 twice due to a mixup with what the credit card…read morestatement said it was for. He is well aware that he owes me $310 but won't respond. Stay away!!!

My mother had an appointment for this afternoon, June 6. She never received a call to cancel or…read morereschedule. She tried calling but no answer and their mailbox was full. I reached out to them on FB messenger and received a prompt response. Apparently their flight was delayed. They asked if my mom was available tomorrow mornin. I asked them to call her, since I don't know her schedule. She's not received a phone call and they stopped responding to my FB messages. A delayed flight is a good reason to reschedule an appointment but not calling to do so before the appointment is bad business practice and very inconsiderate to an 89 year old woman.

Avoid! Terrible from first scheduling. Contacted me (by phone) late. The only texting is from the…read moreAHS warranty company. Can't communicate via text. Had to leave voicemails. Couldn't find parts. Turned in one repair wrong. Missed a scheduled repair despite leaving two voicemails with access code. Canceled a scheduled 2nd repair on ticket which breaks protocol. Cost me 4 extra days on top of the 2 weeks from the original request. Never could get ahold of the technician by phone or text when it mattered. Finally answers the phone the same day I find out the ordered was canceled. Be sure to dig into the complaints on this company and read between the lines. Go with someone else!

We called in the morning and the repair person arrived around that afternoon. He explained some…read moretypical problems with our brand of microwave. He had all needed parts and our built-in microwave was soon working again. He gave us much needed information for any future problems. The charge was very reasonable. We were so thankful for this excellent service which was more affordable and practical than replacing a 3 year-old appliance. This was a refreshing experience with an honest, knowledgeable company. The Kepharts

Request made to estimate repair on DCS gas grille and to look at a problem we were having with…read more Thermador inside grill, great service, great follow up. Highly recommend this business

I can't say enough about how professional and responsive these guys are. Very reasonable prices…read moreand dependable. If you don't know what the problem is and it ends up being outside what they do, you will have to pay the service call. For example if it's an electrician problem and not an appliance problem.