I had a plumbing emergency at midnight. My boiler mate blew out and my basement was flooding…read more They were here within a half hour and set an appointment within a reasonable time to do a complete replacement. I definitely recommend this company. Very professional service.

Great customer service! Very professional and knowledgeable plumbing technician who was friendly…read moreand helpful. Highly recommend this business to Northern Michigan Homeowners.

An amazing team. Called to have the water hooked up to my refrigerator. Fit me in in 2 days. Showed…read moreup on time and finished quickly. Would recommend to anyone

I have had quite a few plumbing and heating issues over the years, and without a doubt this…read morebusiness cares! They respond quickly, their prices were more than reasonable, and they were able to correct a problem that was not addressed properly from a previous person. Don't waste your time contacting another company if you haven't called this place. Can't say enough! If it is an emergency let them know--- otherwise, they are worth waiting a few days if it is around their busiest time.

Bayside is awesome. Recently purchased a very old home (circa 1920) in Petoskey. Had several water…read moreleaks in the basement. Called Gene, he was there within the hour, on a Saturday! Fixed everything very quickly, spent time showing me several areas that will need attention in the future. Super good guy, excellent service, very fair pricing. He is the contractor of choice for my home.

Gene is the rock! I've been calling on Gene for my plumbing needs for over 25 years. He's always…read morethere when we need him, exceptionally knowledgeable, conciensious, professional, and friendly too. I have a rental property and my home which are both over 120 years old, and another rental home which is almost 70 years old, so they all need some TLC now and then. And Gene is the guy to call. Highest possible recommendation.

Great Family run business. Excellent customer service. Show up on time. Just nice people to work…read morewith. They came in and added a water line for a sink , fixed a leaky stop valve under the sink that was installed by the builder installed some faucets. I recommend them. Not sure why Google pegs my location as SFO, CA. This is for Petoskey MI

From the owner: We specialize in all your plumbing and heating needs with emergency services available after…read morebusiness hours, as well.

2023 May 11: .. called to find out why Ballard person did…read morenot show the day of the appointment and did not message to say that he was not going to show or why he did not show. the scheduler seems to care and know what she is doing, she got the person who did not show to visit my home. it worked the second time. 2023 May 4: .. made an appointment, received a call the day before to confirm, but they did not show and did not message ahead of time to notify me. did not message afterwards to explain why they did not show.

Don't bother if you're not a current customer. Despite having used them in our family cottage in…read moreHorton Bay when the furnace went out in the Charlevoix home we just moved into they refused to come out. Temp below 10 degrees today and they pretty much told us that it was our tough luck.

Had a bad clog in my kitchen sink and they were able to come out the very next day. Got it all…read morecleared and cleaned everything up. Very nice young man. I recommend this service highly.

This review is late in coming, but Dalton (the owner of Hotshots) was very timely. After my clogged…read moresink issue was found to be more than just that, the general plumbing company asked me to allow this business to take care of the issue. Period - the end. He would fix it. And he did, within 2 hours of the call. Friendly, clean, affordable, answered my questions, gave assurance that if anything was still happening within a year to call and it would be covered. Great service. Thanks, Dalton. Andrea

Had an issue on a vacation home. Called the after hours number and got a call back within 15 min…read more John was able to help me with the problem over the phone and get me back up and running. I have used BCHC in the past and have had nothing but good, HONEST and fair service. I would highly recommend them and don't feel you will get over charged. Jim Y

This company is a total pleasure to work with they are prompt, responsive and professional they did…read morea great job of installing our heating and cooling system. If we had any issues they responded immediately. I would highly recommend!

From Indian River, Michigan. Great customer service, efficient, knowledgeable and explained…read moreeverything. Kasey did a great job!!

Furnace issue. Kasey arrived on time. I explained that my thermostat says the heat was on, but…read morefurnace actually not coming on. He checked that out. Problem resolved. Kasey explained what he did very well and I understood. Kasey was polite and easy to talk to.

Lauren who answered the phone, is a breath of fresh air and professionalism, as she helped expedite…read morean out-of-service furnace fixed. She truly 'brightened my day'!

Very professional. On time apt and informative. Would recommend MacGregor Plumbing & Heating to…read moreanyone in need of help Tom Mueller

So disappointed. We won't use them again. Our Furnace died in November and we had Fairbairn come…read moreout and look at it the day after thanksgiving. They told us it needed to be replaced and could not be repaired, although the could keep it running for the weekend (very cold out). We ordered a replacement on Monday $6,500 +/-, for a furnace I could get in 2 days for $2500 less. There is value in a local supplier, though, and I was told this was a fair price by an HVAC Pro we trust that lives elsewhere. The Furnace took 18 days (I could have had one from GR in 2) since their supplier (Ferguson) ordered it from the west coast in a blizzard and they were not given an eta. So we waited, with a furnace that we had just been told was too dangerous to run. When the unit finally arrived they installed it the next day, and left, which is when the problems began. The furnace shut down and we could not start it again. They sent their repairman out who spent the better part on one evening and the next day frankensteining our new furnace with parts from the dead furnace. Scott finally came out and realised they had not run the diagnostics required before firing up the furnace. So, 3 weeks after ordering our furnace, and 2 nonsense days on their part, our furnace was finally running. When I spoke to Scott I told him I expected some consideration on the bill. He had estimated an amount but we had already agreed to time and materials vs a set install cost. When the bill came it did not include a discount. I'm not usually a crank but, seriously, 3 weeks and a botched install and nothing? Scott told me he took the discount on the estimate. Not sure if I misunderstood or he thinks I'm not too smart. We have a 1 year warranty and and service contract and hopefully won't need another build for a few decades but this has soured me on Fairbairn

We used to do business exclusively with this company. We needed our furnace repaired and scheduled…read morean appointment. Our appointment was for the early afternoon. The service crew showed up first thing in the morning. As we had prior commitments they said no problem as there was a cottage not far away that they were scheduled to winterize and would be back at the scheduled time. They did and the service was done very well. Techs friendly and efficient. Given the 25+ year age of our furnace they recommended we consider a replacement in the future. No high pressure sell. When we got the invoice we saw that we were billed for 8 hours of labor instead of the actual 4 hours AND we were also billed for the time for the crew to drive from the shop to our house. 30 minutes each way so another hour which was NOT disclosed in the bid(not an estimate---a bid). Furthermore, the Travel Time charge was the same as the hourly repair rate which is steep! When I called to complain the owner did cut 4 hours from the bill, refused to apologize for the mistake, and defended the pay for the drive charge. I strongly suspect that the lady who owns the cabin that was winterized payed for "Travel Time" too!! We took the tech crew advice and replaced our furnace the following year but went with a different company....I drive by Fairbairns Store frequently and the only thought that pops into my head is "Never again"