Have come here once a year for state inspection since pre-covid days. Service always courteous and…read moreprofessional; no talking down to women at all (they even have female staff!). Haven't been using other services beyond that once-upon-a-time complimentary car wash, which might have been discontinued along with detailing that they report as of 2025 is a thing of the past. But in general, great experiences here, and they seem honest -- they're the one busting the myth of "cash only for state inspection", which many places have claimed to be the case (it's not!). Waiting area is nice, quiet, and clean, equipped with complimentary coffee and a vending machine for snacks. When my current mechanic retires, I might just be coming here more often. Tip: State inspection 8a-4p. Walk-in / no appointment required.

Always been helpful, does excellent work, and the price is well on the lower side of what the…read moreinternet says it would be between. Never found them unwilling to help and they do go the extra steps. Great!

These folks have done a great job on my Porsche Macan. They give good advice, understand your…read moreneeds, don't push extra services, are much more reasonably priced than the dealer. They have always been accommodating to my crazy schedule and needs. I've definitely found a new place to service my Macan.

I'm extremely disappointed with my experience at this shop. I believe I was overcharged for the…read moreservice provided, and to make matters worse, they denied responsibility for damage to my $8,000 paint protection film (PPF). I brought my 2022 Cayenne S in for a parking brake adjustment. The service advisor quoted a diagnostic fee of approximately $250 and mentioned that the total cost would typically range between $300 and $500. However, I was shocked when I received a bill for around $650. The itemized receipt showed a $250 diagnostic fee and $400 for labor plus tax. In my 20 years of dealing with both independent shops and dealerships, I've never been charged separately for diagnosis and labor when I choose to proceed with the service--typically, the diagnostic fee is applied toward the final cost of labor. For context, Porsche Westwood charges $820 for rear pads and rotors, and $400 for labor--a much more extensive service for nearly the same price. To make matters worse, the morning after picking up my vehicle, I noticed a 1/4" gouge in the PPF on my door. The damage appraisal came to $1,000 including the ceramic coating. I explained to the manager that I didn't see the damage at pickup because it was raining and water droplets camouflaged it. However, he claimed the security footage showed no signs of damage during brake service and refused to accept responsibility. he dismissed the fact that something could have damage the vehicle when they washed it- and kept repeating a brush couldn't have cause that kind of damage. Bottom line: Don't bring your $140K vehicle here. You may end up paying more than you would at the dealer--and with no accountability if something goes wrong.

Nick is an honest person who focuses on the needs of his customers, not his financial gain. Does…read morenot do any unnecessary work and he has the tool and resources to properly diagnose vehicle issues. Central Automotive is my go to for all things automotive!

Great and honest place. Very professional . Good quality of work …read more They replaced my water pump in my ford explorer and performed excellent work with reasonable mechanical price . Thanks again Mr. Nick .

I love buying cars from Larin. We always work with Bob G. And he is so helpful and no pressure!…read moreThey do an amazing job of getting the best cars with great history so you know you are getting a quality vehicle!! Kate and Paul

This was meant to be entered a few weeks back! I had forgot to do it! Victor and his team had…read moreinstalled a driver's window regulator in my car. It had a problem when I went thru the car wash now, and had to be adjusted. Larins team took the car back in and adjusted it 3 times until it was perfect!! They let me make sure at the car wash! I have been going to Larins since I owned my car (2008 Pontiac solstice) and they go above and beyond for customer service! Something that has disappeared in a lot of other places. Thank you guys very much and I am sorry this review is late. My bad!

I went to Lou's on a friend recommendation, and I was very pleased with the service and the cost…read more The Honda dealership wanted to charge me three times as much to repair my exhaust. I walked in without an appointment, they took my car immediately, and within 10 minutes, they had it up on a lift and had me come in so they could point out the repairs that needed to be made. I was in and out and under an hour. And they have a two-year guarantee on all their repairs. Kyle was great and gave me a couple of price options depending on how extensive the work I wanted to have done. I give them five stars and I would give them six if there were that many lol

Lou's custom exhaust is a chain auto repair shop that specializes in exhaust only. They don't do…read moreany other kind of automotive repair; so don't plan on going there to get your transmission fixed etc. I was pleasantly surprised how quick they could do the work and did a flex pipe and three phalanges in under an hour and a half, on a fairly busy day. The customer service was good and I appreciated a window into the garage so I could see everything being done. I was referred to Lou's by my trusted local gas station and the advice was good; Lou's didn't disappoint. I would definitely return and I was very satisfied with the work, which comes with a 2 year warranty. They also have WiFi if you're waiting in the lobby. I will certainly recommend them and be back for more exhaust repair should I need it with other vehicles.

Closed in Westwood. 2 places in W. Roxbury and were customers there for 20 years. The best people…read more Great work and soooo honest. If we didn't move out here to Norfolk we'd still bring our cars to be serviced there.

Wow! Wayne of Westwood is amazing! Outstanding customer service! I called this morning to ask if…read morehe could look over a used car my 80 year old mom wanted to buy to make sure it was safe. He was able to fit me in the afternoon and did a full inspection finding a $600 wheel bearing issue, EVAP monitor issue, a rust issue and wiper issue. Explained everything so it was easy to understand and printed out the issues so I could negotiate with the used car dealer. Gave me a HUGE piece of mind that she wasn't buying a lemon. Bringing back ALL my cars to Wayne. Trustworthy and kind. Thank you Wayne!

A great spot that wasn't pricey, and took their time to explain what was going on…read more We have a pretty new car that was not able to be aligned. The head guy took his time to explain what was causing this issue. When I went in to the dealership, I knew what the problem was, and was able to be very succinct about what needed to be done, and that solved it. If this car wasn't still under warranty, I would definitely trust them to fix it for a reasonable price, and good quality work. I will definitely be coming back!

This is a wonderful auto service shop! They are organized, friendly, honest, and fairly priced…read more They provide ride service and loaner vehicles too. I can only speak to this location, but I have no doubt that their other locations are great too!

I have been here twice with my Toyota Corolla 2016 for oil change. The man is very honest and up…read moreforward about the issues on your car. My car's oil filter housing was tighten to tight and he wanted me to buy a new one in case that it breaks . The oil filter housing is made of aluminum. They ended up removing without breaking it. I just returned the oil filter housing to the dealership. I would recommend him for the quality of service for the price

My 20 year old son obtained multiple estimates for a broken bumper…read more We decided to go with Braintree Autobody because they were conveniently located near us and I had used them years ago. When we picked up the car they charged $1000. more than the estimate. There was no additional work done. It was a bumper! They gave us no satisfaction when I questioned why it cost more than the estimate. They thought they could take advantage of a 20 year old. I do not recommend this place.