We've been taking our vehicles to Austin for years (Acura, Toyota, Honda). Austin has always been…read morevery reliable and honest with his prices. He starts early, making it very convenient for us to drop off our vehicles before work.

Walked in one day with a problem, Austin gave me excellent customer service and was very clear and…read moreinformative with what the problem was and a reasonable price on the estimate. Car runs like new know after some work done on the radiator. Would recommend 100%.

This man is so kind. My engine light came on as I was driving from one job to another. On Maui,…read moreit's hard to find a mechanic who can see you unless it's weeks in advance. Given his reputation, he was already fully booked. Yet, since it was an engine light notification, he let me come in as soon as I called him. He ran the diagnostic screen, found that it was nothing to be concerned about (probably a faulty sensor code issue), and sent me on my way. He brought me peace of mind without having to wait weeks for a mechanic to check out my car. I'm so grateful. Mahalo nui John!

Elite Auto is solid! John is an honest mechanic and stand up guy. Quality work and attention to…read moredetail. Will be back if I ever need anything worked on my car.

Walked in looking for a simple oil change quote on my Acura. Before I could even explain what I…read moreneeded, the guy behind the desk cut me off and said he doesn't work on those cars. No questions asked, no effort to understand, just dismissed me flat. The whole vibe felt unprofessional and uncomfortable. It honestly felt like he just didn't want to deal with me--whether it was how I was dressed or something else, I don't know, but it didn't sit right. I was ready to do business, and he wasn't even willing to hear me out. Wouldn't recommend.

Service, cost, communication all far above expectations. Can help you out even if you're not on…read moreisland. Highly recommended.

I'm writing this as a repeat customer, which is why this experience was so disappointing…read more We recently decided to hold off on a repair for our van. Earlier that day, my husband was on the phone with the mechanic and asked whether he could text that same number to follow up. The mechanic answered, "You're talking to me, right?" so my husband texted to let him know we were holding off on the work. We had no way of knowing it was the shop's landline, and it was never mentioned. A week later, the mechanic called asking if we were still bringing the van in. When I explained that we had already texted to cancel, he became short and dismissive, told me he had blocked off the entire day, and waved off the fact that we had reached out by saying, "Yeah, you texted the shop phone." When I pointed out that he had told my husband to use that number, he said "yeah, yeah" and hung up on me. I understand that a last-minute change can be frustrating for a business, and if there was a mix-up about which number to use, that is worth clarifying for future customers. But responding to a paying customer by talking over them and hanging up is not professional. We won't be returning. Good mechanics are worth keeping, but basic respect for your customers should come standard.

Easy to make an appointment over the phone, and my vehicle was repaired rather quickly (done within…read morethe same day). Great value for labor preformed. Alan was very accommodating with my pick up time because I was running late (horrible on my part!) Outstanding customer service and integrity. I will continue to spread the word to friends and family about your shop, thank you!

Amazing shop and mechanics, very clean shop and very honest! Their work quality is excellent and…read morethey stand behind their work. Remember that you get what you pay for.

I called them and got an answering machine. I left a message, saying that I wanted to replace the…read morefront brake pads ONLY on my Nissan van, explaining that the rotors are in perfect condition (the van has only 48,000 miles, and never carried more than 700 pounds, way below the normal payload on those heavy-duty vans). They called back and quoted $1,040 for the front brake pads + rotors. Again, I explained that the rotors are in perfect condition and do not need replacement. They replied that if I refuse to do the rotors, they won't replace just the brake pads. The surface of the rotors has no grooves, no scratches, they are not warped, and the pads have still 2-3 mm thickness; the brakes do not squeal. This is bargain-basement sales tactics, trying to push for the purchase of parts that do not need replacement. Shameful! Incidentally, their quote for pads + rotors was 50% higher than that of another shop that I have been using for years. I am taking my business elsewhere, and will not give them another call in future, as they are out to rip people off.

The Cadillac dealer looked at my convertible (for $250) and said they couldn't fix it. I took it to…read moreR&R and they fixed it THAT DAY and for not that much more than the Cadillac mechanics cost to tell me they couldn't fix it. The mechanic that worked with me said they couldn't get the right part (the car is a 20 year old "barn find"), so HE MADE ONE. This guy is nearly a magician. The staff are friendly and the waiting room has the best chairs of any car repair shop I've ever been in (and I've been in plenty at 80 years of age). Overall, the best mechanic experience I've ever had on any of my several cars.

My safety inspection went fast and smooth with friendly service. We will definitely return plus…read morerefer our friends. $25.00 and no appointment made the process even easier.

Clayton was fantastic, returning my call within minutes, booking me in luckily same day, providing…read moreexcellent customer service and making sure the techs knew what to do. I was blown away by DW and T! What a great company, and very popular, for good reason. They will be my go to company in future for both our cars. So a big MAHALO to Clayton and the crew for their outstanding customer service on my tire check and rotation.

Great service for alignment I would recomenda to anyone thank you so much guys . Great price in townread more

The owner Pablo is a nice guy and I was happy with his work and time to complete…read more Thanks PNW Auto Repair See you next time

I take all of my vehicles to Pablo, including my elderly parents vehicles. Honest, and excellent…read morework. I highly recommend! 5 stars all the way!