Dr. Jennifer Lee is a fantastic physician and human-being. She is extremely skilled. She always…read moretakes the time to see that your issues are fully addressed. She is an excellent M.D. and I feel blessed to be in her care. I also appreciate the people who answer the phones. Today I would like to acknowledge Alyssa who was most helpful and very thoughtful!

Dr. Lee is super great!…read more She's a wonderful, empathic doctor who knows all the routine stuff 110% and isn't afraid to do a bit of research if she encounters something uncommon. She's respectful, and no-nonsense about what her patient needs to do to get better, but she's also got a great sense of humor. She's willing to work with you to find the treatment that meets your needs. The back-office staff is very friendly and competent. Although we are adults, I think she'd be fantastic with kids, too. I wouldn't hesitate to bring my (hypothetical) child to see Dr. Lee. Five stars well earned!

I saw Dr Pacheco only once. I am elderly and dependent on pain meds to live a life very life…read morelimited to being able to stand and walk for only minutes at a time. She shamed me for taking these meds responsibly, as they were prescribed. Again, I get enough relief with these meds to get up, not enough to get out and do anything like shop. She sent the prescription she knew I needed that day to an online pharmacy. Then went home for the weekend leaving absolutely no way for me to get the medicine I needed for 3 days. She may have been a great doctor for me when I was a 34 yr old runner and vegan. But I don't feel she has the compassion to offer care to patients with issues of aging and pain.

About the worst I've had.Poor follow up, orders tests and doesn't remember why. I could say a lot…read moremore, but just a bad fit and worse, Sutter is one greedy and difficult animal to deal with when you're charged for things without knowledge or explicit consent.

I saw Dr. Huang recently and liked my experience very much. She was very professional as was her…read moremedical assistant. Both were caring and nice, answering all my questions and making recommendations. I highly recommend Dr. Huang. However, through no fault of her own or office staff the wait time for a first appointment is a minimum of 6 months.

This place is ridiculous. I have had a very disruptive sound in my left ear for nearly two weeks…read moreand my doctor provided an URGENT REFERRAL to this place. They refused to make an appointment until I got a hearing test. Even though I had an appointment the following week to get a hearing test, that was not good enough. They said call them after I got the test. I got the test and there was no problem with my hearing. I was told my hearing was better than half the 4 year olds they see and they would submit the paperwork immediately to the doctor. I called the doctor's office as soon as I got home from the hearing center, spoke to someone who said they didn't get anything from the hearing center. I expressed again the urgency as I have had problems sleeping and working due to this noise in my left ear. I didn't hear back. I verified with the hearing center that the records were sent to my doctor. Called again, spoke to someone named Mayana who wouldn't let me finish, cut me off, put me on hold and left me there for 15 minutes. I hung up and called back, was on hold again for another 15 minutes, got Mayana again. I asked to speak to an office manager, Mayan became very rude and hung up on me. I did hear from the office manager who was just as awful and basically accused me of lying about getting the hearing test, refused to schedule the appointment. Claimed "I can't just take your word for it" because the hearing center had yet to fax the results of my test. Nevermind that she spoke to the hearing center who informed them that I took the test. My best friend even called from New Jersey because she couldn't believe they were refusing to schedule an appointment when I was having such severe and disruptive health issues. They refused to let her schedule the appointment on my behalf. Later that day, I received a letter from Dr. Huang in Sutter's MY HEALTH accusing me of using foul language and threatening to not see me. I never used foul language. This is a flat out lie. I never used one word of profanity. There is seriously something wrong with the people who work here where they would concoct a fake story like this. I plan on filing a grievance with Sutter. Unacceptable. I decided to consult my insurance and find another ENT. Made an appointment and was told to send the results of my test before my appointment. No insults or rudeness. Easy peasy. Maybe Dr. Huang is good at what she does but the administration is rude and unsympathetic and I would never go to a place where this type of behavior is condoned.

After my whole life being with a certain medical group, I took the leap and changed systems. Dr…read more Wiles was my first experience on this new journey and she is the best I have ever had; she has a relatable style, validates concerns while offering a solid action plan. How refreshing! My health issues are never easy and require a lot of work, but she makes me feel at ease. So glad I found her.

Dr. Brittany Wiles is a stellar clinician at Sutter Health in the family medicine department. She…read moreis compassionate, knowledgeable, kind and a great listener. I feel so well cared for as her patient. Her support and guidance have helped me to make significant improvements in my health. I highly recommend Dr. Wiles.