Didn't register my vehicle properly! Was driving around with tags belonging to the original owner…read more Bank we financed thru couldn't find me attached to any loan in their system bc that was incorrectly submitted as well xD

Needed to buy a new car due to a serious accident the week before.Looked online and had it narrowed…read moredown to 3 or 4 vehicles. Had looked at one at Zeigler Subaru Kenosha,a nice 2015 Black Toyota Corolla S on my way home from tying up the wrecked vehicle loose ends.It was excellent ,but had more miles then the other ones ,but was the newest in terms of years.All of the other dealers reached out to me,and I must say we're quite persistent (being kind in my description).Russ Darrow did reach out ,but weren't as overbearing. I decided to give them a chance ( had bought a Mini Van from them almost 20 years agoat their Waukesha location) and just headed out.Met up with Ashton to look at their blue 2014 Toyota Corolla S. Ashton was pleasant and didn't try to pressure me,making it easier for me to look objectively. Test drove it,and then asked if I could have my mechanic look at it.Unfortunately my mechanic is in Waukesha, so he asked the Manager if it would be alright, he said no problem. Took it in and my guy said it was really clean and in great shape.Decided to go back and make an offer,told him where I wanted to be,out the door.Their price was reasonable,but I knew where I wanted to be.Ashton was able to get within $300 of where I wanted to be,seeing as I had also seen a list of work done on the car to get it ready for sale,it was all things that can add up,but since they were done alr,it save me a fair amount $1200 that I would otherwise need to do,so I took that into account and decided to pull the trigger.Their finance Manager had the paperwork ready in minutes,as I was paying cash.From the time I said yes,to taking possession,was only like 15 minutes .The only reason I don't give them 5 Stars ,they kept mentioning( jyst a few too mant timez)they were already underwater by $4000,but they did attempt to reach what I wanted to,but I felt satisfied and good about my decision. Realistically I didn't experience what many of the reviews say,all I can say is I would recommend them based on my experience.

Worst F Dealer I ever been too, mfs made me drive 2 hours ( they called me when I was 1 hour away…read moresaying that they were going to be happy to see me there and blah blah blah) I got there and guess what, they told me " The vehicle is already sold" because I didn't give them a deposit when nobody told me anything about a deposit, ( I just think they got mad because I didn't do the in house financing) after them trying to make me do it so damn hard. Instead I went thru my bank. AVOID THIS DEALERSHIP, incompetent personal.

Lynch came through for me when my car had to be towed into their shop on a Saturday. On Monday…read moremorning I received a phone call with my estimate and what was wrong. My car was ready to be picked up by Monday afternoon. Fast, Courteous Service always from West Bend Lynch. Special shout out to Michael Koester. Thank you Roger Heberer

A nice addition to the West Bend area. Stopped by for a car wash and was pleased with the…read moreexperience overall. It's self-managed with no physical attendant. You can purchase a car wash inside or at the entrance for your convenience. Be prepared to wait as one car goes through the car wash at a time. They offer soft touch or touch less options. I opted for soft touch and was pleased with the cleanliness of my car. I was disappointed in the "drying" feature of their system...you slowly pull your car through-- the fans don't move.

Love any kwik trip, especially those that sell beatboxes. Best drink out there! Got my friends to…read morestart drinking them!

Was here several times. 1- I was looking for a vehicle and…read moretold them my price/ what I seen elsewhere. They put me in a very nice Honda not ready for sale yet and it was nice. Sat down for numbers it was $20,000 more than elsewhere/my budget. 2-was looking to sell a vehicle and there price was lowest of the 5 dealers I went to. 3-was here looking for a suv and the salesman was double booked appointments and kept leaving. I had luck with somewhere else and am done here.

They are very helpful and nice to work with. They gave us a game plan on what we needed to do to…read morebring our cars up to date with the service suggestions. They send videos and let us know what to expect. I would recommend them.

Great prices quick service I called for parts that no other place had and they have them and I was…read morejust shocked at the price. Definitely recommend this place.

Wally's is relatively new to the Washington county area, I believe they have another location in…read morethe Oshkosh area but as a big fan of the "Pick and Pull" style of Auto Part Yards, I was excited to see Wally's open. One thing that I enjoy about the yard is that compared to others in the vicinity, they offer newer model vehicles to get parts from. I can normally find the parts that I need and the vehicles are pretty organized as far as make and foreign vs domestic, etc. My only displeasure with Wally's as a whole is their prices are pretty high and they really don't have any wiggle room when it comes to negotiating prices like some other yards. I know that on some parts they have to ask a certain price to make a profit but I feel like their prices could be a little better. Overall their customer service is good and the selection is good so I will continue to frequent this yard when I need auto parts for later model vehicles.

So if Im reviewed the service department, they were great. Megan was honest, advised what truly…read morewas and wasnt needed for 75k service in my Jeep and when they couldn't get parts for a seat belt replacement gave me a loaner. Afterwards? They will drive you fricking insane wanting positive reviews. Emails, texts, phone calls.... Just had my literal 7th contact begging for a positive review, when I completed the first the sent last week. Caller barely spoke English as well. Seriously annoying enough to stop me from ever going there again.

Tiffany in service went above and beyond, she listened intently twice about the symptoms of my new…read morevehicle issues. She even let me in after hours to drop off keys instead of watching me put keys in the Dropbox after hours. After the technician diagnosed she double checked the repair understanding the issue was intermittent, she found another error code and diagnosed the true issue before I picked up. I have full confidence in this service department, thank you Tiffany.

I got a 2017 Chevy trax from them! My car started having coolant leaks, so we fixed what was…read morediagnosed which was the housing and radiator hose on the driver side and it EXPOSED ANOTHER LEAK IN THE WATER PUMP! As the part was being replaced we discovered that the dealership put stop leak in the water pump instead of replacing the issue before selling to me! Don't shop there! Unless you want them to sell you a problem they bandage that would need fixing

By far the worst experience I've ever had at a dealership. This business deserves a 0. Both…read morecorporate and Russ Darrow Nissan West Bend manager Rob. I went in to look at a ford transit connect I saw was available online. Talked to the salesman which he said was AVAILABLE and everything looked good. I test drove it and told the salesman I wanted to buy it. He then goes to get the final numbers from his sales manager which we agreed upon and I signed the paperwork! They had me fill out their online paperwork for financing and ran my credit. About 10 minutes later both the salesman and manager Rob come back. Rob tells me that he's sorry but he's not able to sell me the vehicle anymore because one of their other Russ Darrow dealer "sold" someone that car earlier in the day and they were there to pick it up. After Ive already been there more than an hour test driving it and signing their paper work for it with the final price, they even pulled my credit and everything!!! Rob then tells if he had it his way I would've been able to buy the vehicle because I signed paperwork to buy it and it was available in the system. Rob says that all I can do is write a bad review to his corporate because it "wasn't his fault but corporates fault" and he's sorry for what happened. Even though he essentially gave the green light for me to buy it and didn't know it was already sold. It was an awful circumstance they put me in and actually makes no sense at all. they ran my credit for no reason after telling me I could buy the vehicle...just terrible!!!! The sales manager Rob is very incompetent he should've known the vehicle wasn't available. And then it just keeps getting worse. I contact corporate and Shane calls me to explain that he's really sorry and it shouldn't have gone down that way I should've just been turned way when I asked if the ford transit was available. He says there's nothing he can do besides have his team try to find me another ford transit and he'll send me information on them. So I agree if that's the only thing they can do I had to take it which is still bad as it is. He said it'll take like 3-10 days. So far it's been 12 days and I haven't heard anything from them they haven't even sent me one ford transit as an option. I've talked to people that work at other dealerships...good ones and they have been in disbelief with what I went through at Russ Darrow. I will continue telling everyone I know to stay far far away from any Russ Darrows....It's simply a bad shady business with awful management and corporate. Don't give them your business they don't deserve it.