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    Steven Killian Collectibles

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    Russ Darrow Toyota - Russ Darrow Toyota located in West Bend, Wisconsin.

    Russ Darrow Toyota

    (46 reviews)

    Didn't register my vehicle properly! Was driving around with tags belonging to the original owner…read more Bank we financed thru couldn't find me attached to any loan in their system bc that was incorrectly submitted as well xD

    Needed to buy a new car due to a serious accident the week before.Looked online and had it narrowed…read moredown to 3 or 4 vehicles. Had looked at one at Zeigler Subaru Kenosha,a nice 2015 Black Toyota Corolla S on my way home from tying up the wrecked vehicle loose ends.It was excellent ,but had more miles then the other ones ,but was the newest in terms of years.All of the other dealers reached out to me,and I must say we're quite persistent (being kind in my description).Russ Darrow did reach out ,but weren't as overbearing. I decided to give them a chance ( had bought a Mini Van from them almost 20 years agoat their Waukesha location) and just headed out.Met up with Ashton to look at their blue 2014 Toyota Corolla S. Ashton was pleasant and didn't try to pressure me,making it easier for me to look objectively. Test drove it,and then asked if I could have my mechanic look at it.Unfortunately my mechanic is in Waukesha, so he asked the Manager if it would be alright, he said no problem. Took it in and my guy said it was really clean and in great shape.Decided to go back and make an offer,told him where I wanted to be,out the door.Their price was reasonable,but I knew where I wanted to be.Ashton was able to get within $300 of where I wanted to be,seeing as I had also seen a list of work done on the car to get it ready for sale,it was all things that can add up,but since they were done alr,it save me a fair amount $1200 that I would otherwise need to do,so I took that into account and decided to pull the trigger.Their finance Manager had the paperwork ready in minutes,as I was paying cash.From the time I said yes,to taking possession,was only like 15 minutes .The only reason I don't give them 5 Stars ,they kept mentioning( jyst a few too mant timez)they were already underwater by $4000,but they did attempt to reach what I wanted to,but I felt satisfied and good about my decision. Realistically I didn't experience what many of the reviews say,all I can say is I would recommend them based on my experience.

    Russ Darrow Nissan of West Bend - Russ Darrow West Bend Nissan located in West Bend, Wisconsin.

    Russ Darrow Nissan of West Bend

    (21 reviews)

    I got a 2017 Chevy trax from them! My car started having coolant leaks, so we fixed what was…read morediagnosed which was the housing and radiator hose on the driver side and it EXPOSED ANOTHER LEAK IN THE WATER PUMP! As the part was being replaced we discovered that the dealership put stop leak in the water pump instead of replacing the issue before selling to me! Don't shop there! Unless you want them to sell you a problem they bandage that would need fixing

    By far the worst experience I've ever had at a dealership. This business deserves a 0. Both…read morecorporate and Russ Darrow Nissan West Bend manager Rob. I went in to look at a ford transit connect I saw was available online. Talked to the salesman which he said was AVAILABLE and everything looked good. I test drove it and told the salesman I wanted to buy it. He then goes to get the final numbers from his sales manager which we agreed upon and I signed the paperwork! They had me fill out their online paperwork for financing and ran my credit. About 10 minutes later both the salesman and manager Rob come back. Rob tells me that he's sorry but he's not able to sell me the vehicle anymore because one of their other Russ Darrow dealer "sold" someone that car earlier in the day and they were there to pick it up. After Ive already been there more than an hour test driving it and signing their paper work for it with the final price, they even pulled my credit and everything!!! Rob then tells if he had it his way I would've been able to buy the vehicle because I signed paperwork to buy it and it was available in the system. Rob says that all I can do is write a bad review to his corporate because it "wasn't his fault but corporates fault" and he's sorry for what happened. Even though he essentially gave the green light for me to buy it and didn't know it was already sold. It was an awful circumstance they put me in and actually makes no sense at all. they ran my credit for no reason after telling me I could buy the vehicle...just terrible!!!! The sales manager Rob is very incompetent he should've known the vehicle wasn't available. And then it just keeps getting worse. I contact corporate and Shane calls me to explain that he's really sorry and it shouldn't have gone down that way I should've just been turned way when I asked if the ford transit was available. He says there's nothing he can do besides have his team try to find me another ford transit and he'll send me information on them. So I agree if that's the only thing they can do I had to take it which is still bad as it is. He said it'll take like 3-10 days. So far it's been 12 days and I haven't heard anything from them they haven't even sent me one ford transit as an option. I've talked to people that work at other dealerships...good ones and they have been in disbelief with what I went through at Russ Darrow. I will continue telling everyone I know to stay far far away from any Russ Darrows....It's simply a bad shady business with awful management and corporate. Don't give them your business they don't deserve it.

    Steven Killian Collectibles - usedcardealers - Updated May 2026

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