When you don't know anything about cars, you really are putting complete trust in the employees of…read morewhatever auto garage you are using. I have had poor experiences in the past which have lead me to never fully believe that what needed to get done was being done, or that corners were cut during repairs. My car is getting up there (196,000+ miles) and every year she needs something worked on. Thanks to a recommendation from a friend, I brought my car to D'Addario's and I was not disappointed. They were very clear with what needed to happen to fix the issues that were occurring, told me the price, and were nice to boot. They even suggested that if I ever needed a hand checking the oil to just swing by and they would do it for me - that doesn't happen often. The clincher for me was that my car was clean! No grease smeared on my upholstery or on the inside of the car door. I was one happy lady. Thank you D'Addario team, my car and I will certainly be back (hopefully not too soon)!

My 2008 Chevy Trailblazer was towed on Saturday 07/11/26 which I knew that they are closed on…read moreweekends. I get no notifications from the staff at all. I had to call them and they explained that they are servicing by appointments only. Vehicle was diagnose on Wednesday 07/15/26. Got a call with the estimate I was not pleased. Adviser also stated that my rear shocks are leaking. They replaced the shocks in question last year and per advisor out of warranty. I tried calling the owner Curtis and front desk daughter in law stated that he was busy. They did not even say that the owner can call you back. I picked up vehicle today Thursday 07/16/26 and both front seats grease stains. I have been a loyal customer with D'Addario's for a long time with no issues. But this service was horrible and customer service was horrible. Not sure what happen to them. Not going to use them ever again from this horrible experience.

Just went in for emissions testing and it was a simple in and out, no waiting. Thanksread more

Actually yes - I've been to many businesses where if there isn't a problem then they wouldn't…read morecharge me. There wasn't a problem with my car. I could've went to Shearer Honda where they even said they would've checked the tires and pressure for free and reset the TPMS light no charge. That's what a real business does because they aren't greedy. You want to talk about slander and vulgarity? As soon as you told your "employees" to stonewall me, you answered the phone screaming at me. It's your loss because I will never recommend your business to anyone and you reap what you sow. You seem to have a lot of bad reviews so I think you have a problem mentally.

I recommended them to my Daughter to get her 2016 Subaru Forester fixed. Had a check Engine light…read moreon. After they Diagnosed it and fixed it the Bill was close to $800 to replace an O2 sensor. I called them a couple times and talked to them and explained that that was a bit excessive. After I did some research we could have had it done at the dealership for $200 less with a year warranty. They told me that the labor charge they go by a book. So another words if it takes them an hour and the book says up to 3 hours that is what you paying. they did mark the part up a bit too and knew they would. I believe honesty will keep people coming back. They just lost me as a customer and they lost a new customer that could have been going back. I like to support small businesses but not if they charge more then the dealer for a repair. They were nice talking to me, but overcharge. Honesty can go a long way. Is sad because they are a Costco recommended repair shop but not for me at those prices.

This shop is awesome; Nick the manager is very honest, courteous and professional. They gave me a…read morefair price and got me up and running after another shop (Ceglarz) put the wrong lug nuts on my car. Great recommendations and overall great service.

Ten grand for a car that is not drivable and is in the shop for over 5 grand more in repairs that…read morewere not disclosed. He also attempts to intimidate by using recorded calls he had no consent to have and texts he had not received consent to share in order to get us to remove negative reviews Basically wire tapping and fraud are his ways of making money. We have been without a car since we purchased this thing and it is costing us 15 thousand and counting. May as well save yourself the headache and go to a new car dealership. Used cars in CT are not covered under strong enough consumer protection laws. And this guy is vindictive and a fake.

I went in for a brake change and ended up paying over $2000. They kept pressuring me. They were…read morenot pleasant. Overall, the customer service was below average. I won't be going back.

Complete scam Not only did I never receive the car I purchased and signed for. I am also stuck with…read morea loan for a car I never got. The owner tommie supposedly re Purchased the loan but the check bounced. I can't even get a hold of him please Don't do business with him he really is a scam artist. I will be suing as well.

Needed a new right front tire. Quadirs was my 10th stop. Professional, and friendly. Received my…read morenew tire, roadworthy again. Btw very fair prices. Highly recommended!!! Thank you, Gentlemen

This is where I've been coming for my car service for the past 2 years!…read moreEasy scheduling, good hours, Not pushy if you don't want to get something done or have questions, always provide a summary email that has all the details of what went on and just all around really nice guys and great customer service! Never had any issues with the quality of work and they are honest- coming from someone who doesn't know too much about cars this is a big one! They have a nice little waiting room and offer loaner cars or rides if you live close. Bonus- they always mail out coupons!

I purchased my daughter's BMW 2016 X4 with 114,000 miles. She lives the North Shore. Boston has…read morebeen taking it to NorthShore Autoworks , specializing in Bmw's, etc. they told her that she would need front brakes in future and oil pan leaking mildly . Could wait until this fall 2026. I bring it to Portland automotive and they tell me I have about 15 things that should be addressed , total of $7200. Somehow, I didn't feel comfortable with the service manager owner when I asked him if there was flexibility in pricing during a text exchange, he did not answer. He seemed annoyed when I asked him if the parts were OEM, there was no detail on the estimate, In this regard. I have driven BMWs for 20 years. So I just got a phone call from a very highly regarded Bmw mechanic in West Hartford, who is known for as honesty. He told me my brakes were 75% fine a little wire on the rotors on the front and a little less in the back, but nothing I had to address right away. Whereas Portland automotive told me I needed a complete thermostat sensor yada yada when they check the codes, this Mechanic and West Hartford said he would do less and then see what happens (instead of trying to gauge me.) what convinced me to get another opinion was reading the reviews on Portland automotive, which seems sketchy, especially by men who probably it appears to me no more about cars versus the women to think they're very nice. Well, I'm a woman, but I go with my gut instinct, and in this case, it told me to go elsewhere.

My old Subaru needed a lot of work. It took more than one trip to get it all fuxed. Lex is close…read moreenough to my house that I could drop it off and walk home. Their work is good, their prices are fair, and the service was friendly. Of note is John, who works the front desk. An experienced mechanic himself (sidelined because of a back injury), John is a real people person and loves what he does. He is knowledgeable and able to answer a lot of preliminary questions himself. He even went out to my car to check out a question I had. Let's face it: auto maintenance is expensive, and the older your car is, the more repairs it's going to need. Having a mechanic you can trust is essential. Lex is my place.

I called to get a quote on a transmission. After they gave me the price--which included the cost of…read morethe transmission--I told them I had my own transmission. They said they don't install customer-supplied transmissions and immediately hung up on me before I could say anything else. It was very unprofessional.

Now, I'm no mechanic, but I've been working on my own vehicles since I was 14, roughly 40 years…read more Most of the time I can diagnose and take care of all my vehicle repairs and service. But when I have an issue that I can't solve or diagnose, these guys will figure it out, then hand my truck back over and allow me to perform the repair. There are shops out there that will not do this, which is not right. They insist on doing the repair job and charging an astronomical labor fee, plus double what the OEM parts actually cost. Don's Auto will diagnose and then hand my vehicle back over to me as I prefer. I value this and will gladly return the business, also allowing them to handle the big jobs like timing belts. Ugh!

Great guys, great service. So hard to find a shop now where they are honest and have expert tech's…read more Been a loyal customer for years and will continue to bring my work to Don's.