Let me preface this review by saying that I live in Broken Arrow, OK, and my experience with BMW of…read moreLittle Rock was spectacular. Absolutely worth the drive! So I was recently in the market for a new car after having my car totaled. I spent a week working with BMW of Northwest Arkansas to get a particular 330i. I even had an appointment scheduled for 6/26 at 1300 to test drive and get the car. The guy I was speaking with named Zach said if something happened to the car, he would let me know. Well, just before my husband and I were about to drive all of the way to Bentonville, I found out that the car was sold! No warning. Nothing. I even spoke to the manager Jeff Bowers about my frustration. He was like ho hum sorry. Well, based off of his blasé attitude and lack of professionalism. I decided to take my business elsewhere. After allllllllll weekend of scouring the internet for the specific BMW 330i, I found THE ONE at BMW of Little Rock. Natalie reached out to me right away, and even pulled the keys for me so nobody else would get it after I explained what happened with the other dealership. That same day, I drove the 4 hours to get my new car! Tarik made some definite MAGIC happen for me and also arranged to have my rental returned. When I arrived, I was treated like Queen Elizabeth! It was wonderful! Everyone was out of this world, especially my sales rep Michael!! He's absolutely golden and definitely in the profession he's meant to be in. From start to finish the whole process of getting my BMW 330i was quick and painless thanks to the remarkable staff here. These folks lead with integrity and give you have wonderful Chick fil-a service! BMW of Northwest Arkansas needs to take a page from the book of BMW of Little Rock. Sending a huge THANK YOU and more hugs to Natalie, Tarik and Micheal for being so awesome!!! Folks, I without a shadow of a doubt, HIGHLY recommend BMW of Little Rock!! Amazing prices, beautiful cars and golden staff!!

Don't waste your money on a BMW. They won't stand behind their cars even on known defects. We had…read morea total front differential failure on a BMW X5 purchased new from BMW of Little Rock with only 36,622 miles on it. We had all maintenance services performed at BMW of Little Rock on time. When we requested a Goodwill/Customer loyalty repair, it was denied by BMW North America and BMW of Little Rock...their reason being that we had purchased one new set of tires from a local tire shop instead of BMW. Now they want over $8,000 for repairs on what is a known internal defect. BMW IS A JOKE.

Finally contacted by the dealer and most of the problems were fixed. Still some problems to be…read moreaddressed but at least the dash problems and tire repair were dealt with. Some problems still exist but more related to Chevrolet itself and not the dealers problem. Chevy seems to like to force customers to pay for things that are already free like their Onstar program for Google Maps. UnleSS you want to pay for Onstar program the Google Maps feature does not work.

Hayden Lessenberry - Store Manager - this gentleman has no sense of urgency and can't be trusted…read morewith something as simple as mailing a check. I cancelled my gap insurance over two months ago (today is 12/5/2025) and received an email (11/12/2025) stating "the cancellation check will be signed on Monday. You should have it by the end of next week". Hayden, you're two weeks late after already being late. When I just called, you said the check hasn't even been written yet. Absolute joke of a store manager. I hope nobody else needs Hayden's assistance in the future.

Russell Chevrolet in Sherwood is where I've been getting service and maintenance done on my car,…read moreand they are reasonable on prices, but even more importantly, they are HONEST. 2 things...1,a few oil changes ago there was an accident where the oil fill went bad and covered the engine and lots of the exterior of my car with oul. They went above and beyond to make it right. 2, today I was in for brakes and tires. Thought I needed pads for sure as I have 88k miles and needed rotors turned as they had warped. Now there's many service departments out there that will say you need all kinds of things repaired or replaced, but not Russell...they called to tell me all I needed was the rotors turned and that the pads still had plenty of life left...saving me about a grand. In this day and age finding a service department you can trust is HUGE. Hats off to Russell Chevrolet for getting it right!

Very friendly and helpful staff, especially Jennifer and Kevin. They truly went above and beyond…read more Thank you so much for your help and honesty. Hopefully I'll never wreck another car, but if I do, I'm glad this collision shop exists. Thank you Russell team!

Pretty disappointed. First, I brought my car for several recalls. Was told they didn't have the…read moreparts, but would call to set up the appointment when they did. That was almost a year ago. Even if they still hadn't gotten parts...never a call or ANY communication to update me or at least touch base. Also, went to look to buy my daughter a vehicle about 4-5 months ago. Obviously Covid is to blame, but they only had like 8 vehicles. The bigger problem, we were not offered any options or ideas and NO offers to follow up. Just overall unsatisfactory customer service on sales and service side.

This new dealership just opened up a few weeks ago and is the nicest ford facility in the state…read more Everyone is super nice. Definitely go for service and to buy a vehicle

very rude sales people on phone. cant get any info on any cars. I asked to speak to manager or…read moreperson in charge and they kept yelling for what.

This is a great place to do business, Tony has been there over 30 years and has a great reputation…read morein the local community as a fair and honest car dealer. We buy all of our cars from MacArthur Motors and we always will. I hate to see people spew negative comments about a car lot just because they buy a used affordable car and expect new, we all know there are simply some people you can't please no matter how hard you try !

Lexus is a great car with an excellent dependability rating. Therefore, their sales appear to be…read moredoing very good in the Little Rock area. However, the ability of their service department to service vehicles in a timely manner has not kept up with their sales volumes. So, if you purchase a vehicle at Parker Lexus, expect a very long waiting time to get your vehicle serviced.

quality product and service!! not cheap. very reputable. easy to deal with with. And their…read morecookies make service appointments much more bearable.

Parker Audi and their team saved me from about $6,000 in repairs due to their awesome associate,…read moreMichael Hughes, and his commendable persistence and communication with my warranty company. For context, after purchasing a used Audi from Carvana, I brought the vehicle to the Parker Audi facility to be inspected and fix a defect (cracked headlight, resulting in full headlamp replacement) undisclosed by Carvana. Although I was told upon the car's delivery the defect would be covered, neither Carvana nor the warranty company would take responsibility for the fix when I spoke to them, claiming it was a cosmetic concern. Long story short, following around a week of acquiring parts and discussion with the warranty company (on Michael's part), mechanics were able to finalize fixes, with all the repairs, including a new OEM headlamp, covered by my warranty company. Thank you so much Michael for going through all the trouble for a first-time customer, and thanks to the whole Parker Audi team for making my experience (as well as my ride) as smooth as possible!

this review is mostly about the service department. I had issues with their body shop and called…read morethe service manager. I told him my issue and he said he would find out about it and call me back. he never called back, wouldn't take my call and wouldn't return messages. see my review of Parker restoration for the hell they put me through

Go see Roy @ Everett GMC....he was my salesman and did an outstanding job selling me my GMC Denali…read moreUltimate. Him & the entire sales team made the buying process simple & quick, not to mention they gave me the best deal on the truck!

I have always praised Everette's. But the last two visits to the service department, have been huge…read moredisappointments. Last Friday, June 19,2026, I took my 2022 GMC Sierra in because the air conditioner was not properly working. we arrived at 9:00 am. At 1:00 pm, we are still sitting there waiting. The only time I received an update was when I would text the service advisor. Finally after 4 hours, my wife who was with me went to get an update. The service advisor got an attitude with her and told her the compressor was bad, they did not have a replacement, and was putting it back together. I bought an extended warranty for about 4 grand, only to find out it expired after 60000 miles. The compressor is going to be.$1500. The entire 4 hours, not one person stopped to inquire what we were waiting on. This was so different from a couple of years ago when every salesman would stop and check on us . I am now seriously considering making my next purchase elsewhere.