Our experience with Dental Solutions of Winter Haven and particularly Dr. Cruz was fantastic. My…read moreelderly mother recently broke her molar and was in terrible pain. She is on a limited budget and we were looking at budget dental service providers but the waiting time there was terrible. After a week of dealing with this, we opened the telephone book and found Dr. Cruz and Dental Solutions of WH. What a life saver for my mother. First of all I called late in the afternoon and the friendly office staff told us my mother could come in first thing in the morning the following day and they would fit her in around the other appointments as soon as possible. The next day, my mother waited less than an hour, saw Dr. Cruz for her exam who advised that she would be better treated by an oral surgeon for an extraction (due to medication issues), arranged the appointment with the oral surgeon for us for the next day AND meanwhile arranged to have her partial denture modified to accommodate the extracted tooth (also by the next day). Due to other medical issues, my mother could not actually have the tooth extracted after all the next morning (she must wait a few months) so we stopped by the office to discuss options. Dr. Cruz took my mother in within an hour with NO APPOINTMENT simply because we were already there. He was able to grind down the broken tooth to lay flat and put in a filling to both alleviate the pain and allow her to wear the new modified denture. It's a temporary measure until the root of the tooth is completely extracted at a later time, but it has been a life saver for my mother. She is exceedingly pleased with the service and comfort of her procedure and Dr. Cruz's professionalism. And although all dental work is a financial hit, all in all we feel that the price was very reasonable, especially considering how everything was done and completed in less than 48 hours from our first call. Five stars!

We were looking for a local dentist and both Dr. Polo and Dr. Cruz came highly recommended by a…read moretrusted heathcare professional. We read their reviews and were so happy to see so many dedicated customers praising both Dentists and their staff! One of our family members had their first appointment yesterday. The amazing staff at Dental Solutions has been extremely helpful with paperwork and scheduling. We were able to complete/submit "new patient" forms prior to the appt. Dr. Polo was very thorough and kind during his comprehensive evaluation of my Mom's teeth/gums. His treatment plan for the future--with projected costs--was set up in minutes! Many thanks to Dr. Polo, Melina, Jennifer, Liz and Sarah and other team members who have been so helpful in getting us started, and who were so welcoming and helpful at her first appointment!

this is a very bad dentist dont trust this dentist i dont recommend this dentist i tried to fix my…read moreteeth he failed so bad i had to take off my teeth and i lost money dont go.

best dentist place i've been too , the people there are so nice and patient with me i went in to…read moreget my wisdom teeth's taken out and it was a fast easy procedure. They made me feel very comfortable i recommend this place for sure !

Dr. Palo is an outstanding physician. I have been a patient for many years and trust him…read moreimplicitly. Once I had a strange growth of bumps in my rear gum area, went to him for an evaluation out of concern of having cancer and he assured me it was not. The issue resolved on its own just like he told me it would. He explained why I had them and the prognosis of an uneventful resolution of the issue and likelihood of it being a one time occurrence. Every time I see him he provides comprehensive care in a personalized manner that makes me completely comfortable. I am a physician as well and can tell you that he and his staff are the consummate providers of top quality dental care. I completely recommend them for all of your dental needs.

Wonderful office staff- kind, not rushed and pleasant all the time. Attitudes come drom the top…read moredown as Dr Polo is wonderful as well.

Dr Cornejo is excellent, the office insurance practices not so much! If you have insurance they…read moreare horrible with pretreatment estimate then refunds take 3 weeks because they use a 3rd party vendor. Can't make this up, always service is not covered then it is covered and a refund. This is my last time!! Driving 45 min

I was referred to W H Oral surgery for a Consult to correct some bone loss on my lower Jaw. They…read moretook some X-rays after which Dr Cornejo went over them with me and discussed a course of action, recovery and an cost estimate. Every Staff member was friendly and Professional. You can tell that they care as my BP was a little high and Dr. Cornejo's assistant was concerned and asked if I was alright. I explained that it had been high and my Cardiologist had made some adjustments to my meds. As I said they truly are Professional and very concerned about their Patients well being. I highly recommend seeking them out if you are in need of their services.

This dental business is a racket, They held me hostage for extraction dental work unless I agreed…read moreto $10,000 worth of implants for two teeth. Those two teeth needed extraction and they were not going to do it and unless, I agreed to expensive implants. The problem, I'm 83 years old live on Social Security. There's no way I could pay $10,000. Then on December 20 with searing pain up into my nasal cavity from the tooth on the left and the molar on the right broke off eating breakfast. That was lucky. I had to seek urgent care on Saturday, the urgent care was at Aspen Dental. They took very good care of me, started me on antibiotics and on Monday I had the two bad teeth pulled. I have recovered. I am extremely grateful to Aspen Dental because the pain is gone and the broken off tooth now is extracted without a problem and I'm still on antibiotics, feeling pretty good. I had been to modern dentistry twice for the same two teeth, it's not the only problem I have had with this racket business, they constantly pushed unnecessary procedures. Usually I paid upfront and they still billed insurance. ITS A RACKET.

I rarely write reviews, but this experience deserves to be shared…read more My wife went to Winter Haven Modern Dentistry on September 30, 2025 for a tooth pain evaluation. She clearly informed the staff that she had undergone radiation treatment on her jaw 18 years ago. The office recommended an extraction and scheduled their oral surgeon for October 24, 2025. After waiting a full month, driving 45 minutes each way, and taking time off work, we arrived only to have the oral surgeon behave rudely and dismissively. He clearly had not read her medical history, refused to perform the procedure, and simply walked out without apology, empathy, or explanation. We then asked for a refund of the $200 down payment and the $3,073 financing plan that had been set up on September 24, 2025. The office agreed -- but weeks later, the loan was never canceled, the refund was never processed, and the office stopped responding. Now the finance company is asking us to pay for a service that was never provided, and our credit score is at risk because of the clinic's inaction. This has been one of the worst, most unprofessional dental experiences we've ever had. No compassion, no accountability, and no follow-through. I strongly urge anyone considering this office to be very cautious, verify all financial transactions, and ensure clear communication in writing before agreeing to any treatment plan.

BEWARE!!!! Went through the whole process of insurance…read moreverification. Paid the balance that insurance wouldn't pay up front at the time of service. 5 months later, I received a collection agency notification that I owe over $ 1,000. Called the office, and they said insurance didn't pay. We never received a call, email, or letter. They also said part of the balance owed was a $200 late fee added by the office. No communication from the office whatsoever. Never again...

I was referred to them by the VA, as I am a 100% disabled vet. Their admin told me I had been…read moreapproved by the VA and had three appointments. When I was finished they sent me a bill for $2000.00! I contacted the VA and they put me on a joint call with Dental Assoc Management, the VA and myself. The VA told them that the agreement this business signed to service vets clearly stated that NO VET WAS TO RECEIVE ANY BILL all charges were to be sent to the VA. It seems that they failed to obtain an "approval code" from the VA before scheduling me for any service. It was their fault and they should bill the VA, NOT ME! Yet they keep sending me weekly bills telling me I owe them $2000.00. I am NOT going to pay!

I absolutely love this dentist and the associates. Excellent service, kind, and affordabl…read more Thank you all Robin Brooks new forever patient!

Beautiful Vibes, Questionable Diagnosis…read more After extensive research, I chose Dream Dental Dentistry because of its glowing online reviews. I walked in expecting top-tier care. What I got was... an experience. Let's break it down. Lounge Area 10/10 on aesthetics. The waiting area is beautifully decorated, the chairs are comfortable, and the music was great. It felt more like a trendy lounge than a dental office. Clean, modern, thoughtfully designed. Honestly, if vibes could clean teeth, this place would be elite. Receptionist Hillary at the front desk was fantastic, friendly, warm, and genuinely welcoming. First impressions matter, and she absolutely delivered. Other Staff The team seemed happy and upbeat. At one point it felt like karaoke hour in the best way. You can tell the staff enjoys working together. The energy is light and positive, which is refreshing in a dental setting. Bathroom Clean and well-maintained. No complaints there. The Exam Process Here's where things shifted. The exam involved an excessive number of photos from multiple angles, tools holding my mouth open, extended time under bright lights. I understand documentation is important, but there was little explanation during the process. When I asked questions about what was going on, the responses felt vague and rushed. Then came the big reveal. The Diagnosis & Treatment Plan Instead of receiving the routine cleaning I scheduled, I was told my teeth were in poor condition and that I needed a more involved (and more expensive) procedure not covered by my insurance. The conversation felt less like healthcare guidance and more like a sales presentation. The focus seemed to shift toward upselling rather than addressing my primary reason for coming in. Dr. Carolina Londono did not come across as reassuring or transparent to me. Trust is huge in healthcare, and I simply didn't feel it in that moment. Second Opinion The next day, I went to my previous provider for a second opinion. Completely different experience. They disagreed with the assessment, performed a standard cleaning fully covered by insurance, and did not find the severe issues I was warned about. That contrast spoke volumes. Trust & Bedside Manner For me, bedside manner is about clarity, transparency, and feeling like your provider is advocating for your health, not your wallet. While the office excels in atmosphere and friendliness, I left feeling uneasy rather than confident. Final Thoughts Dream Dental absolutely wins on ambiance, music, and aesthetics. If I were reviewing it as a coworking space, it might get five stars. But when it comes to dental care, trust outweighs décor every time. If something feels off, get a second opinion. There are other trustworthy dental offices out there. I ended up going back to mine, and I'm glad I did. Read the reviews, but also listen to your instincts.

He is the best Odontist in Polk County. Also his staff is exellent. I strongly recommend him !read more

Great office staff... they made my initial visit pleasant and stress free. They now have a new…read morepatient- me!

Dr. Cerdan is very thorough. I came in for a checkup and expressed some concern over a trauma to a…read moretooth from biting an ice cube. Sure enough I had a crack in not one but two fillings from two 20 year old fillings. With his cutting edge technology, he was able to show me on the computer, photos they took of the cracks and discussed what needed to be done. I went back for two different sessions for the replacement of the fillings. When I expressed some side effects from the anesthetic after the first filling, he was able to adjust my dosage so I didn't have a headache the next time. He even had the bedside manner to follow up with me a few days later to make sure I was okay after the second filling. Both times the shots he gave me barely numbed my cheek and lips, so I had none of the strange numb sensation after the appointment. The shots didn't even pinch and he is very efficient in his work. Pleasant and professional, I am very happy to have found my new dentist!

What a great team. Dr. Cerdan and his staff are very professional. I would recommend this dentist…read moreto all my friends. He explains everything and shows pictures of work as he goes along. I am so happy I found this dentist and I look forward to my next visit.

This office has friendly staff and great technology. They've taken excellent care of everything…read morefrom cleanings to my implant.

September 17, 2022…read more My complaint is against Dr. Viet Ho and his brother Dr. Vu Ho. They are both dentists, with an office in Winter Haven, FL. First, I went to Dr. Viet Ho. He was to replace a bridge that was loose. He was to cut the bridge out and make me a new one. Well, he was in a rush and he kept pulling and banging the bridge. Instead of just cutting it out. In order to save time, he bange and pulled. In doing this, he broke the teeth that held the bridge. So, now I have two teeth that have to be pulled out. I will also need a partial, something I never had and never wanted. The VA sent to him so I had to stay. With Community Care it is very hard to change doctors. I'm not finished yet. I need root cancel on another tooth. Dr. Viet Ho tells me Dr. Vu Ho is very good at root cancel work. So, he does the root canal. It's a tooth with two roots. He drills a hole in one root then he drills another hole that goes thru the side of the root and thru my gums into my mouth. He then drills another hole in the other root. He put three little picks in the three holes. He then takes an Xray to see what went wrong. His brother comes into the room and tells me I need gum surgery to fix the hole in my bottom of the root. I tell him I do not want gum surgery. Just put the crown on the tooth and let me go. So, my next appointment is for the crown to be replaced. He gives me Novocain to numb up my gums and does the gum surgery without my permission. Because I have VA, I have no voice in my care. So, where he did his gum surgery that tooth and the one next to it is bad because the gum that he cut never stays up and is peeling away from the teeth. I do not feel these two are dentists at all. VA should not use these two for veterans. They are very dishonest. John P. Dougherty 8772