We have been a client with Contact Security since moving into our house 7 years ago and our system…read moreis monitored. Over these years I have stopped into their store with questions regarding our system and possible upgrades. All were dealt with to our satisfaction. Recently we experienced a trouble alarm that I was not able to determine the exact nature of. I visited their office and the technicial remotely viewed our system and determined it was a battery issue. Or more correctly, a couple battery issues. As we are a longer term client with a monitored system, they gave me a main power battery at a significantly reduced price. Accompanying this were details on how to trace down the other battery troubles. In conclusion, it unfortunately is a rarity that one gets such good service in todays world. So if you are considering a monitoring system, why not deal locally with a company that is customer oriented.

From the owner: Helping our customers stay safe and security for over 20 years, we are your local alarm system…read moreexperts! We install, service and monitor home & business security systems as well as install HD security cameras. Our installation team is knowledgeable on a variety of systems including Honeywell, DSC, Ademco and more. We offer state of the art systems with smartphone control, automation and video verification.

I selected Chase Security based on the Yelp reviews and was not disappointed. Greg came on time,…read morewas very pleasant, and he definitely knew what he was doing. He used to be an installer for ADT and has installed thousands of home systems before. He now works for himself and has a small business. My mother-in-law moved to a care home and nobody knew her master code at her home. Her system was not used for a year. Greg came and professionally reset the system with a few tricks he knew (as the old Honeywell system happened to be from ADT Protectron). He did not try to pressure sell me on a monthly monitoring program, although he did offer that service as well. At my request, he replaced the old monitoring panel with an alpha numeric panel which is now much easier to determine what is going on compared to the old numeric code panel. He also installed a second horn which was ingeniously concealed. Intruders trying to smash the first horn would be confused as to why the horn is still going off and would continue trying to smash the first horn. He could have unnecessarily replaced the motion sensors but he said they were fine. Since the smoke detector and CO detector needed replacement because they were too old, Greg gave me the options and said it would be cheaper to buy them stand alone from Costco rather than replacing them in the alarm system. He disconnected them from the alarm system at my request. I did not bother to comparison shop for services as Greg was fair with his prices. People need to make a decent profit living in the Lower Mainland. I didn't want the hassle of a person making you feel guilty about not buying monitoring. He gave me all the price options and allowed me to make the decisions without any pressure at all. He doesn't have a fancy truck or van but came in his car. I highly recommend Greg. He's a good guy.

Greg was the ultimate professional installer and is true to his stated expertise. My alarm system…read moreneeded some TLC and while others were were only interested in selling me unwanted monitoring services or no service at all, Greg appreciated what I was looking for and delivered. I'd recommend Greg over ANY other alarm company in the lower mainland!

We had these guys out for a fairly straightforward job by their standards--we needed to hide some…read morewires, tuck away a couple components, and set up the TV sound to come through some additional speakers for added volume. They showed up right on time and got right to work. They did everything quickly and pleasantly and exactly as asked; they even figured out stuff that I wouldn't have been able to explain--even though all the equipment was already here, it wasn't stuff they sold. They upgraded our blown speakers and left everything in perfect shape, nice and clean. We couldn't be happier with the work.

Just an all-around positive experience from start to finish. Excellent communication (which is…read moresomething that has been a struggle working with other companies). Ariez was my main point of contact and he did an amazing job setting up our new 4K short throw projector, organizing all of our surround sound and getting our super fast internet set up throughout the house. Nick, the owner, was great to work with as well. Highly recommend them and will definitely be using them again in the future!

Had an old security system that did not work well. Contacted Westridge for review and upgrade…read more Improvements included upgrading the alarm, fixing the camera system, and upgrading the DVR. Did a great job, the tech was very knowledgeable, skilled, and patient with me, and management was efficient. I knew all my options and had all my questions answered. Excellent all around.

Amazing service! I bought a home security system and camera and I can't believe I went this long…read morewithout one! They were professional, prompt and the best part was that I didn't have to sign a contract. I would recommend their services to anyone.

I requested quotes from two different places, the other place never got back to me with an estimate…read moreand were off-putting. This company was professional, and very responsive to any questions I had. They set me up with an amazing system with high quality cameras and a great app that alarms when anyone is within frame for the allotted time. When they set up my cameras they spent time making sure I knew how to use the system, and set up all the features I wanted. I was very impressed. I haven't had any issues, but they encouraged me to feel free to call with any issues or questions.

Communication! Does not follow through or respond to emails. First time OK stuff happens. 2nd time…read moreno excuse

Called and spoke to Rick, the owner TWICE. Explained exactly what "I" wanted and all he was…read moreinterested in was MONITORING revenue. He even lamented how I wasted 2 hours of his precious time! Incredible! Good luck with that attitude, Rick! You're gonna need all the luck you can find if that's how you run a business!

Emailed Burglar Stop and got a callback from Rick the very next day (while another security company…read morebased out of Port Coquitlam simply ignored my phone calls and emails). Went through my home alarm needs with Rick a few days later and had everything installed before the next week was over. System works great. Highly recommend Burglar Stop.