I found this spa via a Groupon to try it out as a possible new place for massages and related spa…read moreservices. Note: This business is housed in the same space as Karina's Beauty Spa in Suite #502.
Upon check-in, the Grinch-green hair dyed receptionist (wearing a Karina's Beauty Spa badge) was on her cell phone. When I walked up to check in, she couldn't be bothered to put her phone down. She dryly asked if I was there for Comfort Spas. When I replied in the affirmative, she said someone would be with me shortly. The receptionist immediately went back to her phone. However, when a guest arrived for Karina's Beauty Spa, the receptionist immediately put her phone down and perked right up. Clearly, she has no interest in guests of Comfort Spas.
Per the website, I arrived 15 minutes early. I sat in the waiting area the entire 15 minutes before the Comfort Spas masseuse greeted me, on her way in from a quick run to CVS.
Just before getting started, the masseuse (named Jasmine) asked if I had any pain or other problem areas. While this question may seem like a good one to ask objectively, it let me know that Jasmine had clearly failed to review the required form that I spent 20 minutes completing via her online portal. Seriously , if you have a form as a requirement, then it should be the foundation for discussion with a new client...
I purchased a 90-minute hot stone/deep tissue massage. Jasmine was a pleasant person, with generally good technique but she lacked the finesse and strength of more seasoned people who do massages. The room was relatively small and cold. Plus, unlike all past experiences I've had, Jasmine did not use heated oils/lotions. Instead, she used VERY COLD lotion which was anything but relaxing. Quite jarring with each touch. Additionally, she used disposable gloves, so the lotion never had a chance to be warmed in her hands. When Jasmine asked about the pressure, I let her know that I'd like it stronger. Yet, she was not able to sustain anything more than a very light massage.
The hot stone portion (used exclusively at the neck and back area) was just ok. Stone use was really just an "honorable mention" since they were used less than 5 minutes out of the 90 minute massage. In my past experiences, the stones have been aligned along the spine and allowed to heat any trouble area(s).
The Waiting area décor was aesthetically pleasing, and scented with a candle. The music and colors are calming and help to usher in relaxation. However, the loud ticking clock is not conducive to relaxation.
Overall, if you're a person accustomed to stronger massages, you may want to look elsewhere. However, if you like a very light touch then this may be for you.