I cannot speak highly enough about The Erin Caraway Group. The service, knowledge and attention to…read moredetail was impeccable. Buying a new home can be stressful and very overwhelming at times, but the ECG made my buying experience outstanding. I challenge another firm to preform at the level The Erin Caraway Group preforms. For future purchases, interviewing other real estate groups would be a waste of time! The Erin Caraway Group has my business so long as I'm buying!!!! Casey Fischbeck

After calling and setting an appointment, I get a no-call/no-show. I took off work early and…read moreworked really hard to make sure everything was as ready as it could be only to be stood up with no notice. I guess my house wasn't worth the effort. Taking my business elsewhere.

I purchased my incredibly charming 1929 2-1 Bungalow in 2011 with the assistance of Josh Ramos,…read moreRealtor at Property Professionals. Josh had been very patient with me for months on end. He took me to see many houses, but I was being very picky. I knew exactly where I wanted to live in New Braunfels, and at the time, I had a great apartment downtown - so I had no pressure to move until I found exactly what I was looking for. I even told Josh at one point, "look, I'm wasting your time - let's take a break, because there's no reason for you to spend all this time on my picky needs." But, he would not accept that offer, and I'm glad that he did not. Shortly after that conversation, I received a phone call from Josh. All he said was, "Meet me at [address] tomorrow morning at 10. I found your house." That was pretty much all the discussion. So I showed up at that address the next morning, and Josh's confidence was right on the mark - he found my house. Charming. Aged. And, fit near every single intricate request I was looking for in my first home. AND, it was very close to downtown, a giant selling feature for me. I was in love. Josh quickly helped me getting moving with making an offer, and was great with negotiating with the sellers. His advice during the negotiating process was spot on, especially while (honestly) being very nervous about the home buying process. He introduced me to a lender in town that made all the financials such a painless process - and believe me THAT part made me truly anxious, but in the long run, they took that anxiety and turned it right in to excitement. I wholeheartedly LOVE my home. And, I never would have made it mine, had it not been for Josh Ramos of Property Professionals.

It took 5 days for them to answer their phone to even try to get an appointment. Then you have to…read moreapply online to even get an appointment. They're not that special. There's a thousand other property management groups in New Braunfels who WILL meet with you.

Working with Shannon Nguyen Denney and Keller Williams was absolutely amazing! We thoroughly…read moreresearched agents and brokers in our area and both Shannon and Keller Williams stood out to us. We wanted to work with someone we could trust to sell the first home my husband and I purchased together. The time she took to explain the process, prepare our home with a stager and promote our home listing was top notch. The photos were out of this world! Shannon worked with us every step of the way and answered every question we had immediately. She always kept us informed during every stage. We had some difficult moments and Shannon was able to help us move forward with ease, negotiate and go above and beyond the call of duty! Most homes in our neighborhood were on the market 4+ months but with Shannon, we were able to get our home under contract in under a month! We could not be happier with the final sell price and experience. We couldn't have done it without her!

My family & I made the choice to move from California to the beautiful state of Texas a few months…read moreago! We went into the whole home buying process completely blind. We didn't even know what our step 1 was!! Knowing Keller Williams is a reputable company, we browsed through the agent profiles and found Brandy Bagnall!! She stated in her profile that she has worked with families looking to buy from out of state and was willing to help us out "virtually" during the process. From sending us new listings to zoom tours and right down to our closing process, Brandy was there to help guide us. We are homeowners now, and owe a big thank you to Brandy for all of her help with the whole process. If you are in need of a friendly, knowledgeable Realtor, we would strongly recommend Brandy Bagnall @ Keller Williams Heritage - New Braunfels!!!

Joshua Helton and team at this office have been fantastic to work with. For my rental properties…read moreint he area, they helped go the extra mile to handle some tricky topics in additional to ensuring that all regular affairs were taken care off in a prompt manner!

Had a maintenance request for a busted pipe and they got to it fast and had a tech out within 20…read moreminutes. They also reached out to ask if there was anything else they may be able to do to help. Love the professionalism and the way they take care of their tenants. 5 star rating all the way around.

I began the process of trying to rent from this company but in the end pulled out. Said my dog was…read moreok but required bite insurance, wanted proof of all the shot records on the pet application (i think it's my business weather i want to give my dog a bunch of unnecessary vaccinations or not), and you are not allowed to ever have any pet visitors on the premise so hopefully your dog doesn't have friends. The backyard had no lawn so nowhere for the dog to go to the bathroom. On top of wanting pay stubs, they wanted tax returns which I thought was unusual and intrusive. I rented from Property Professionals previously and even though the maintenance was terrible, it was much easier to rent a place from them with less rules- I guess this company has trust issues. They would not agree to fix things that were needed until after I got approved. On top of the application fees there was a pet application fee, a pet courtesy fee (if the pet gets approved), a residential benefits fee of $65 per person a month (when we asked about this fee the agent had no idea what it was for and never got back to us on it). They will only work with you a few days on all this and then require you to get them everything by the end of the day or they will move on to the next applicant, you really feel like you're at their mercy even though you're giving them a bunch of money for the rental process. On the positive I will say after we pulled out of the deal, they did not charge us the applications fees which was nice of them, and we had good communication with the agent we were working with. We were willing to sacrifice the fees because we had a bad feeling about renting from them so this was a pleasant surprise. The space was a good price for the quality and size but everything else was just too complicated and rushed. I am getting an INCREDIBLE amount of email spam from submitting the pet application so there must be some kind of deal going there.

If i could give this place a ZERO i would! I don't even…read moreknow where to start with this company. The communication is HORRIBLE, they have not called me once and call my relator and say they have talked to me when in fact not once they have. They told my relator that they spoke with me BEFORE they charged me the fee about the move in date being a certain date and when in fact they NEVER called me, cause if they would have i would cancel the application and take it somewhere else. but instead they processed 2 fees and wont make any adjustments and are super disrespectful and rude. I was willing to switch my move in date but couldn't meet them exactly where they wanted due to ZERO communication. I'm so frustrated with the communication and lack of morals or empathy. Clearly lots of things need to change due to the fact you only are rated 1 star (if that). I actually overall happy to not deal with this terrible place for a long term.

Excellent survey experience! The crew that came out (John was the crew chief) to mark up my…read moreproperty were very knowledgeable and courteous. They marked everything up I asked and made it very obvious and walked me around showing what and were everything was. Great company will definitely recommend!

Caveat: I am purposely leaving out the names of the individuals representing their respective…read morecompanies for whom I'm calling out, in case this debacle leads to litigation. I live in the Preston Estates development in New Braunfels. My home is located in the lowest part of the neighborhood and abuts a culvert in the front yard. According to the City of New Braunfels engineer, the culvert/sidewalk was constructed in April 2018 and had a 2 year warranty from the city, which ended in April 2020. The construction on my Armadillo home was completed in May 2020 and I moved in, August 2020. Loosely translated, the city signed off on the culvert before my home was completed. Within a month of my moving in (9/2020), we had heavy rainfall which caused my front yard to start eroding and sliding into the culvert area (see pic). I'd notified the Armadillo Homes warranty rep. by text and sent an email to the HOA, apprising them of the land slippage. The HOA responded by notifying me the developer was redoing the drainage -- but was waiting for city approval -- and the builder did absolutely nothing. There was even mention in the 11/2020 HOA annual meeting Q&A, that I was requesting a concrete wall built to mitigate erosion. After waiting for months with no progress or remedy, I had a wing wall built in front of my property in March 2021 at my expense (see pic) -- off the existing culvert wall. On May 1, 2021, we had a flash flood which overflowed the culvert, washed out the replaced dirt behind the wing wall (see pic), flooded my front yard and came within inches of my home (see pic outside bedroom window). Fortunately for me, this happened during the day and I had the presence of mind to take pictures! After the flood, I'd sent pictures and emails to the HOA, The City of New Braunfels, Armadillo...no one would give me any contact information for the developer. After the flood, the city and HMT had sent representatives out to my property to check the situation out. The city tried to convince me that this was a once in 100 year event. I asked if I would now be immune from flooding for the next 99 years and three months. No response. I also made sure to send the city engineer pics of the culvert overflow when we had heavy rains on 5/30.2021 (see pic). When the company principals for HMT showed up to scout the flood issue/damage, one looked me in the eye, pointed at me, and said "Don't worry, we're gonna take care of you." The gentleman who said that no longer takes my phone calls. To be fair, HMT has demonstrated courteous and friendly bedside manner, but judging by results, well...I'm being played like a fiddle. At some point late in 2021, HMT sent a survey crew to my neighborhood to check the elevations and existing drainage channels. I'd found out at a later date from the city engineer, that HMT had "miscalculated" drainage evacuation for the neighborhood, but the city had received no plans for resolution of the issue. Every time I'd contacted HMT by phone, I was assured that they're working on plans to rework the drainage issue. I kept checking with the city engineer to find out if plans were submitted. I had an interesting call with HMT on March 4th, 2022. During the call, the gentleman I spoke with, intimated to me that the cost of repairs would be no less than $300,000. He actually asked me if I'd consider a buyout of my home and I responded that I wasn't interested and just wanted someone to remedy the issue. That was my last communication with HMT. In an effort to protect myself as much as I can from further flood damage, I'd added an addition to the wing wall (see pic) a couple weeks ago so I have less of a steep angle from yard overflow and the wing wall also protects my front yard from the rapid flow through the culvert, which is directly facing my front yard. I've been also feverishly trying to get plants started to establish a root structure, to help mitigate the effects of flood overflow. I wrote this review because I've finally had enough of dealing with shoddy workmanship -- on more than just this issue -- but if a company and their representatives don't care about hanging me out to dry, I'm happy to return the favor.

Marcus was AMAZING!! He's the BEST!! He communicated very well with both myself and my husband! He…read moremade it easier by just doing a group chat so we were all in the loop! If we had a question he answered right away within minutes, if he didn't have the answer he let us know he reached out to Lennar and just waiting to hear back! If they didn't respond, he let us know he was still waiting to hear back!! We never had to worry if he had our back or not, because he did! He looked out for us and had our back 1000%! He even checks in with us from time to time to make sure we are still happy with our new home! He's the type of realtor I hope to become one day!! If you are in the market for a realtor, Marcus is your man, we will never use another one but him!! Call Marcus, he's the BEST!

We recently purchased a home in New Braunfels as an investment property, and working with our…read moreproperty manager has been an excellent experience. He handled everything quickly and efficiently from the start and delivered exactly what he promised. He is very responsive, responsible, and easy to communicate with, which gave us a lot of peace of mind as out-of-town owners. We are extremely happy with the service we've received. We've already recommended him to a friend and would gladly recommend him to anyone looking for a reliable property manager.

Eric, was our realtor on our new build in Harvest Hills. During the build process, Eric was with…read moreus at every step and was integral part in ensuring the house was completed to our satisfaction. His keen eye and attention to detail helped spot potential issues during the framing & final walk-throughs. At the closing, Eric explained in full detail the documents we were signing and worked with the lender to help get us the best deal possible. I HIGHLY recommend Eric as you Realtor.

Eric did a terrific job representing us in purchasing our new home. He was very knowledgeable,…read moreresponsive and patient. Than you Eric and KW!