I would like to start off this post by expressing the disappointment that I have with this property management company. This is my first review that I have ever written on any company, I usually just chalk it up as a lesson learned and keep it moving, however, I have lived at 1069 creekside orchard going on three years now. I have always been on time with my rent, never called them for anything. I have always been understanding and very patient with Property Professionals. The final straw was when NBU utilities sent me a letter saying there was 58,500 gallons of water, equivalent to two olympic size swimming pools. So, I put in a service request right away to have someone come to address the issue, still to this day a week later, no one has yet to show up. So, I hired a plumber here in New Braunfels to diagnose and find the leak. The plumber found the leak, wrote it up and I sent everything to the property management company, the 700.00 bill from NBU, the letter from NBU and the plumbers findings and reasons for this issue. I emailed Melanie Lopez vendor at Medallion Sprinkler Systems, LLC, and she said that she would email the landlord this information but can't guarantee he will pay for it, which is puzzling to me because I didn't cause the irrigation leak. So, Melanie emailed me back saying that although the landlord acknowledges that this isn't my fault, it wasn't due to his neglignce as the landlord and will not being reimbursing me. So, I took the extra step and emailed Mrs Lopez, Jennifer Muller and Kallie Townsend asking if I could pay a portion of the rent to cover cost of the unexpected bill that I didn't budget for; they gave me no explanation beyond sending me an email of the late fee procedures if I didn't pay as well as the standard move out processes of what they will essentially charge me to eat up my deposit and make up extra charges to justify the attempt to get more money. I also use to work at NCG as a real estate agent. I know the owners Mr Norris and know of his wife who runs Property Professionals, his son who does all the landscaping for all the properties, it's a circle. I had a very pleasant experience working at NCG however the management company isn't playing fair to good tenants, and I was one of them. So, there are several more steps that can be taken that will involve the social media, news, investigative reporters because this isn't fair, it's just not. I've had to move my kids 7 and 4 yrs old, when they've just started school last week, all because of the lack empathy the unwillingness to communicatea and lack of accountability. They just treat you like another number and can care less about any issues, or at least the issues at my duplex. So, I know how this story will end with the deposit and the number of charges that they will attempt to charge and collect and all I can do is be prepared to address this issue by issue in court when that time comes. I've attached the bills that I received and I will have all the email correspondence on social media and on the news when I move out to show what this property management company will be attempting to do. Thankfully I took before photos and videos that I will post when I finally move out Oct 1st, so I will just share that when I'm finally out. Think twice and hard before renting or using this property management company. They have a ton of properties they manage/own here in New Braunfels and you won't know the experiences you will have until you're in the situation. Lastly, this is nothing personal against any one particular person, but these actions need to be at the very least brought to the attention of several potential tenant who are just looking for a place in a safe environment to lease. This is all for now, but stay tuned there will be more to come. read more