This shop has relocated to 702 E 64th Street Tacoma 98404…read more By far the BEST experience I have had with any repair shops!! Al was very helpful & communicative the entire time! My car looks & drives brand new. The customer service was impeccable from start to finish. Very thorough communication & high quality work. They truly make this stressful situation basically stress free for me. I highly recommend this Car Star location! USAA recommended this location to me & I'm so glad they did! I won't go anywhere else for my repair services

Front desk personnel was very polite and considerate. I felt like my business was appreciated.read more

I'm so shocked to see a review left seven days ago! I saw this business on yelp and they sounded…read moreamazing so a couple of months ago I called and left a message. I also messaged them on their website that same day. Weeks went by and I remembered I hadn't heard from them. I thought I would give them the benefit of the doubt and I called them again about a month after the first time I had tried and left a message. Never received a call back. I now see a very similar review to mine. I've worked in customer service my whole life and not receiving a call back baffles me. They must not want or need the business. Even if I did hear from them, at this point I would rather take my business somewhere else.

I'm looking for a "Mobile" Car Detail company. I've read all the 5 star reviews for this company &…read moreI thought "Wow" . . . These guys must be pretty good !! I've called them twice yesterday to try & get something scheduled for not just one vehicle but two. No call back yesterday. I have called them twice again today & no call back to date. Thanks but No Thanks !!

My rearmost van seats that were folded down grew green fuzzy mold. I texted and they were able to…read moreget me in the same day. I only requested mold removal because I have an allergy and can't do it myself. The finished service was well beyond my expectations. The carpet looks brand new. The mold was completely removed and the vents sanitized. It was worth every penny. I had to share this gem of a business.

I received a gift certificate for the holidays and was a bit nervous to try a new business. Holy…read moreheck was i nervous for nothing!!! Kathy and her team did a fantastic job on my kid encrusted car. My three year old suv looks brand new. I can't recommend Fatz enough!

One thing that's always been clear to me that offering "free" vacuum cleaner usage was a sure fire…read morebet to increase overall carwash subscribers to stay loyal to the brand or company they use. So let's start there right? Those things work better than any other place I've ever been to and I've been going to car washes since I was a shorty (I'm 41 for context), and in damn near every state. The service there was amazing, the young black queen with the immaculately done braids had a customer friendly smile outta this world and succeeded in upselling me the full Monty (my poor baby was filthy, so shame on me but kudos to her for such a keen eye) She made the experience well worth it alone in customer service so please be nice to her, take good care of her and i guarantee you she will get the job done. I'd even go so far as to say she needs a raise or a promotion ASAP! The carwash itself is one of those track driven ones where it pulls your car thru different stages of wash, rinse, drying, tires, etc. super fast and super effective because I wish you guys could've seen my car beforehand! The price blew my mind though for such a full sweep?! I'm telling everyone near and dear where to go from now on (if'n yall lazy like me and don't wanna do it yourself). Overall experience? FULL TENS ACROSS THE BOARD!

DO NOT USE THIS CAR WASH. They will damage your vehicle and then refuse to pay for it…read more I took my 2017 vehicle--pristine inside and out, meticulously maintained--through The Wave on Whitman Lane for a routine wash. The driver-side mirror cover was factory-original, never disassembled, never repaired, zero bodywork ever performed on the mirror or surrounding area. It was exactly as it left the assembly line. Their blower ripped the mirror cover clean off, snapping one of the three plastic mounting tabs that secure it. That tab is now permanently broken and unusable--leaving the cover held by only two tabs (a 33% loss in holding strength). At first, the manager seemed reasonable. He asked for a repair estimate, which I promptly provided from a reputable local body shop. Once I did, the excuses began: * They questioned the estimate's validity. * They demanded I go back to the shop for clarification on the OEM mirror that was being sourced. * I did exactly that. The shop revised the quote to address the concern. Then, radio silence--followed by a cowardly email claiming they're not liable because "the mirror cover came off in the blower," implying my car had "prior damage" or "previous work." They have zero evidence for this. The mirror was untouched since new. They're fabricating excuses to dodge responsibility. Now I'm out over $800 for a repair that should've been 100% on them. Worse: * The cover now has 33% less holding power. * That means a 33% higher chance of it detaching in any future car wash. * I can no longer use any automated car wash--including theirs--without risking further damage. Their equipment is clearly too aggressive for modern vehicles, yet they refuse to stand behind the damage it causes. This isn't an isolated incident; a quick search shows others have had mirrors, antennas, and trim destroyed here with the same runaround. Unacceptable. Dishonest. Dangerous. I will never return, and I'm demanding a full refund for the unused washes on my membership cards. I'll be taking this to small claims if needed. Save your car. Save your money. Avoid The Wave.

Wow, just wow! Efrain owns Steam Green Auto Detailing. His worker (Mariano) worked so hard on my…read more2018 Subaru Impreza, it came out looking brand new! The price was very reasonable for the work they did, he was not the cheapest nor the most expensive. What sold me was Efrain's responsiveness. I left a message and his call back was within hours. We made an appointment, I was greeted promptly and he even gave me a lift home when I dropped off my car (I was going to Uber). The work took longer than anticipated because my car was in rough shape after sitting outside for years. However, he called me first and asked if they could keep it a bit longer and I agreed. No extra charge! I have never seen my car look so good! I honestly didn't realize my headlights and / or engine could look that awesome; totally blew me away. He's got a customer for life, their work is top notch! I highly recommend Efrain and his crew for any Auto Detail work. Excellent experience.

Best detail i've ever gotten! Did an amazing job! Was super nice and accommodating! Thank you Thank…read moreyou Thank you! We love it!

The service is good and the employees are nice, but the monthly billing process is absolute…read moregarbage. I started with the high-end wash plan, then decided it was too expensive and switched to a less expensive plan. Instead of simply changing my plan, Classy Chassis started charging me for both plans. I contacted someone and was told it would be fixed. It was not. This same billing problem has happened four separate times. Four times I have had to deal with this. Four times I have been told or expected to believe it would be corrected. And four times, the problem has continued. At this point, I am done. I am closing the card they keep charging because they will not stop taking money they are not supposed to be taking. Good service does not excuse terrible billing, and this has been completely unacceptable.

I always come to Classy Chassis car wash to get my car done. It was $52 for the exterior and…read moreinterior to be done without the mats getting cleaned and it is always worth it. Rachel and Kai worked on my car today and they were so nice and helpful, they asked me to check before I left and check if they missed any spots. I also got a free air freshener. I truly appreciate the friendliness of the staff and detail they put into the cars.

Very pleased with Matt's work for us! I will say that it was a bit more expensive than a couple…read moreother quotes I got in the area BUT well worth it. He was able to squeeze us in on our time frame, was responsive, communicative, and on time, and he came to us which was very convenient. I most appreciate that he was extremely thorough and spent a full 4 hours going over every detail on our interior- and it looks really great. Thanks, Matt!

Out of a bunch of places, this was the most financially sound one for the services I needed. I…read moreliked that it was a at-home service and that he took his time and explained things. My only complaint is that he told me he set up the steaming to get some stains out and now I have an area of my leather seats that is damaged from the steam. I'm sure nobody would notice it unless I pointed it out to them but because I saw it right away, after he was done, it bothers me every day.

My Retirement Dream car looked sad and maybe a bit depressed. After wintering over in the garage, I…read morehad brought her out of hiding and into the bright summertime sunshine. I washed and rinsed and rinsed and washed repeatedly but no sparkle, no glint, no shine. It was time for a pro job. The Diamond Detailing website was easy to maneuver and presto change-o, I had an appointment. Oh my! What a change! She was so happy that I think I saw her wagging her little Jaguar tail. I paid the extra for the 3 layer clay rub and polish and it was well worth every penny. I am especially pleased that the light keying some AHole had done on the bonnet was no longer visible. Easy to do business, friendly and straightforward pricing. Trust Diamond!

Holy diver! I have a mini van- it's a total mom car. So, it was *crispy* , ya know. I left all…read moremy crap in the door pockets and glove compartment and all that - and they boxed it all up! They cleaned into all the nooks and crannies. What awesome people at the counter, too. They did a great job. I would totally go back.