I traded a jeep wrangler for a 2025 gladiator. I got the trade in I wanted. They got me to the payment I wanted. They even brought the vehicle to my house and picked up my trade in. Easiest and best buying experience I've had. read more

I am an admitted tough customer and, with that said, I recommend John and the Stephens Auto Center team at the highest possible level! As additional background, I am a self-professed car aficionado and have been following the planned release of the new full size Ford Bronco for well over five years. After placing my reservation on the release night in July , 2020, I did extensive research on what dealer to select to complete my order. With over 3,000 Ford dealers in the United States of America, Stephens Auto is the only Ford dealer I could find willing to offer a discount off invoice AND put this offer in writing in plain English!!! http://www.stephensauto.com/2021-bronco/ John and his Stephens Bronco team are heavily vested in the emerging and fiercely loyal Ford Bronco community and related groups and sites. John would likely classify me as a Bronco "Super Fan." As such, I am actively involved in most of these in person and online groups and forums. Many members of these communities (and possibly competing dealers) openly trolled my posts, saying that Stephens Auto Center was "over committing" and I would likley see my order in the year 2022+! While the true test will be in the final delivery, corresponding pricing, and the commitment of "no surprises", to date, John has responded in all of my detailed questions with a sense of urgency and corresponding level of detail. The manufacturing delays and the related extended wait for this vehicle build have been frustrating, although, as importantly, to date, the commitments from John and team have been made, AND continued to be confirmed in writing in accordance with the Stephens Auto commitment. I look forward to working with the Stephens Auto Center team on this important purchase and in the future! read more

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Ford, Chrysler, Dodge, Ram, & Jeep, and used cars too. Great service department. 18 miles south of Southridge. read more

My wife and I had purchased a car from Stephens in 2011 that we were fortunate to have for 254,000 miles and had a good experience with in the purchase so we decided to buy a vehicle from them again. We purchased a 2011 GMC Terrain, the vehicle had a flat on the lot and we were assured that it was fixed when we left the lot. We test drove it while it was raining so we were unaware that there was a very large scratch on the windshield but the sales department and I came to an agreement to each pay half to have it fixed. On the way for the appointment to have the windshield fixed, the tire that had been repaired started losing air but they repaired it for us. I understand that used cars come with a few issues and it didn't bother me so much. Then we started having more issues, with it continuing with a failed wheel bearing, requiring us to replace the passenger side wheel hub assembly. We took it to Stephens to have it looked at but was told they didn't have the equipment to test it so I took it Moses on Washington street east. I informed Jeremy of this, which I assumed would have gotten back to Jody but, when we had another issue and he asked why we didn't bring it there, I had to tell them they were unable to even test the bearing.Then, my wife starts telling me the seat started adjusting on its own but stopped so we made an appointment for Moses to look at it, as it's closer for us. The next morning, the car would not start and we have to call warranty services to have it towed to Moses as the battery wouldn't take a charge. It took two days for them to pick it up and take it to Moses, only to find out the extended warranty doesn't cover a faulty battery, ALL OF WHICH OCCURRED IN THE SPAN OF A MONTH, BEFORE THE FIRST PAYMENT WAS EVEN MADE! My wife liked the car and I was hopeful that the issues were resolved but, today, I had to take it back to Moses because the driver seat and sideview mirrors are adjusting on their own, while the car is in motion (it's an unnerving and frustrating experience to have to deal with).It did this during the entire 35-40 minute drive from Charleston to Danville. To date, I have spent nearly $1000 for repairs alone, but to Stephens credit they did reimburse me the $354 for the new battery. I had discussed the possibility of trading the car before this new issue with Jeremy and I was told they would get in touch with me in couple of days to let me know but that was over a month ago. When these issues were brought up to Jody, along with my loss in confidence in their services, I was told "it sounds like we've don't quite a lot already". I'm done talking, I'm done arguing, I will not be back as I won't waste another cent with this establishment. I feel the ample opportunity to "make this right" has been given and I feel I've been slighted so I won't bother with this group any further, I will take my business elsewhere. read more

I had an issue with my Jeep. I took it in for service and the service writer gave me a few options and suggested the cheaper alternative. Using factory parts, they were able to remedy the situation and get me back on the road. I couldn't be happier with their service. Thinking about this, I decided to check out the newer Jeeps on the lot and am very happy to say, I found a sweet deal on a Cherokee and have since traded vehicles. Their sales staff we as excellent as their service department. I'll be traveling back down there from Charleston from now on... I am tired of the same-ole-same-ole from the car dealers in the Charleston area. It's refreshing to find another dealer so close to home that knows what it takes to keep a customer happy. read more