Our realtor referred us to Kevin at Benjamin-Fry Insurance and we have nothing but great things to…read moresay about him! Kevin was able to help us bundle our car insurance with our new homeowners insurance, and we saved a lot of money in the process. He also guided us every step of the way and made the process seamless. Homebuying/ moving can be stressful, so it was a huge relief to have this part of the process taken care of for us!

Voicemail is full and no way for me to talk to anyone to change my policy that is dramatically over…read morepriced

We have used this company for many years and they have always been very helpful and willing to help…read moreus with any insurance problems that may arise. Jarrod has always responded promptly and helped me understand the whole process of ins. Which isn't always easy to understand.

For some reason, I was really struggling to find an agent who would help me get a home policy in…read moreTexas. I found this company on Yelp, and I'm so glad I called! Jarrod was the most thorough agent I think I've ever worked with. After we had a phone call, he took the time to send me a ton of info and compared my current policies with what he was finding. He got me great coverage that matched my budget. Definitely recommend!

I have maintained insurance with State Farm for many years, and I appreciate the incredible…read morecustomer service provided by Corrine Howard and Bob Jennings. They are helpful, attentive, and responsive, and they make me feel like part of the family! I recently had to file a claim, and I am thankful for having such a helpful and efficient team to work with!

I was very impressed and pleased with this company. I sent out a Yelp request for renter insurance…read morequotes and was contacted almost immediately. Sylvia called me and, a few questions later I had a quote I was very happy with. The paperwork was completed and emailed to me within 20-30 minutes. One of the best customer service experiences I have had in a long time. 5 stars!

Will Eckert and his company cost me north of $3000.00 for no actual reason. They quoted an…read moreEncompass auto policy at 250 per car on October of 2024. I accepted. Unbeknownst to me that policy was up for overall renewal just one month later. Encompass then doubled the premium and began ACH on that payment for months before I noticed, Will and his team made no effort to reach out and let me know the premiums had doubled. When I demanded from Mr. Eckert what had gone wrong I was hung up on! Brokers like Eckert insurance do not WORK FOR YOU. They work for they're masters: the insurance companies. They do not provide customer service any longer. I would recommend staying away from Eckert Insurance as they simply will not look after your interests. They don't have the time or the employees to do that.

Do you tell your friends, neighbors and coworkers about your insurance agent? I do…read more I heard about Eckert Insurance on KUT 90.5 during an NPR broadcast. I liked them immediately, just for that. Then my auto and homeowner's insurance were both coming up for renewal and my premium for Geico jumped drastically. Admittedly, I was in a teensy weenie scraping incident a few month prior. I emailed Will giving him a little info about what I was looking for. He came back with an auto policy that was a bit more than the inflated Geico policy I had. I was a bit disappointed though not surprised. However, Will told me that was the total amount per YEAR, the Geico policy was for just 6 months! Of course I jumped on it. Will took care of everything with the new carrier including setting up my auto draft. He even changed the payment date for me. I didn't have to do a thing but e-sign the docs. I recommend him to anyone who will listen. Hear me now and believe me later :) (Sorry, I couldn't resist) Did I mention he sent me a $25 Visa gift card as a token of his appreciation?

Thought I got a great deal until I went into the office on I35/38th 1/2. I was met with attitude…read moreand was given information with sarcasm and sassyness. Quite unprofessional and unusual for an insurance company. But I guess you get cheap service for a cheap rate. Never again!

Never thought I would be here writing about of all things an insurance company, Most of the time…read morethe picture I get is some slacker trying to sell me more programs to help their margin , but I was pleasantly surprised by the staff when I needed some info sent to the of all places the Police station to take care of a ticket .. They faxed the paper work ASAP while i was in line saving me a half hour in line ! They are helpful friendly and they are a real local business, not an out of town slicked up guy want to be Austin-it . Ez insurance has good rates too! Thanks for your help again

I went there and got a renters policy. It was cheaper than what my apartment complex was charging…read morefor the liability only. I was able to also insure my contents. I got the AAA membership which included towing, travel discounts and information about fun things to do in the area since I just moved here. Everyone was very friendly and helpful. They also had appointments to get the TSA precheck and many other things.

Don't use AAA I had a very disappointing experience with AAA…read moreon March 25, 2026, in Austin, TX. I initially requested a tow truck due to a dead battery in my diesel truck, but instead AAA dispatched a battery technician. During the service, the technician attempted to jump-start the vehicle using a high-amperage jumper, which resulted in multiple blown fuses. As a result, the vehicle developed electrical issues and error codes. I ended up purchasing two batteries from AAA just to get the truck running, but the underlying damage required additional diagnosis and repairs. The service findings confirmed that fuses in the battery junction box and body control module had shorted and needed replacement before the system could be restored and codes cleared. After contacting AAA and requesting that they cover the repair costs caused during the service visit, my claim was denied. I have been a AAA member for 18 years, and this experience has seriously made me question the value and reliability of their service--especially when damage appears to occur during a service call and is not addressed. I would strongly encourage AAA to review technician training, dispatch accuracy (tow vs. battery service), and how customer claims are handled in situations like this. I hope AAA will reconsider their position and make this right.

I was quoting policies for my business and spoke briefly to Todd .....FORTUNATELY!…read moreTwo days later they saved me over $3000 on a new policy. Hal and Todd r the very best in town

When shopping around for insurance we often find the best rates from these folks. Their service is…read morealso top notch!

Shelby got us better coverage for our home with a lower deductible and at a lower cost than our now…read moreformer insurance company. Above and beyond helpful! Highly, highly recommend!

I switched to this Insurance Agency after years of frustration with others. This agency, and…read moreespecially Shelby O'Donnell, are excellent! They really know their business and are always pleasant and professional to deal with. They are also easy to reach when you have a question. You can tell they take a lot of pride in, and put a lot of effort into, taking good care of their clients. I'd give even more than 5 stars if I could.

Made the switch to Stacey three years ago, and this was also the third year in a row she was able…read moreto save me money. She always replies quickly no matter how may questions that I may have. Give her a shot to earn your business. I am glad that I did!

So happy to have found such a responsive and great agency. Been using their services for years and…read morethe team always goes above and beyond to find the best deals for you in a super painless process. I appreciate how quick and easy it is work with them. (Been using for several years already)

I would like to thank Letrice, I didn't get her last name but she was informative and kind. I was…read moreinvolved in a hit and run accident and no one stopped to help me or see if I was ok. At least 4 people saw the accident and not one person asked me if I was ok. Thank you Letrice you are awesome. Carolyn West

Best insurance agency ever! I always recommend everyone to them. They truly are so competitive and…read morethe service is always so pleasant. If you need a quote on Saturday they are there to be of service. Love them.