If you're looking for cosmetic dental work, he does a great job in that area. However, my…read moreexperience with more complex dental work, specifically a difficult filling, was not positive. When I expressed that something didn't feel right, I felt dismissed multiple times. Ultimately, I chose to go elsewhere and my issue was resolved by another provider. Patients deserve to feel heard and taken seriously, and unfortunately, that wasn't my experience here.

Dr. Frank is not your normal dentist. He's an architect for the mouth. He takes his time, doesn't…read morerush like most dentist's do. He's actually creating me new dentures. He is a genius. All staff are excellent. Waiting room is georgous. 10 stars

Dr. Mandava explains the problem very nicely and the best treatment plan. I like his simple and…read morekind nature. I had gone to many doctors but his plan was most suited to me. Office is in the center of town and is easy to reach.

For starters, let me say Front Desk Jessica is the star of this practice…read more My husband and I (and our daughter) were patients of Dr. Shah for several years. Tia cleaned our teeth. We were all very satisfied with the care we received. (Cue the ominous music) Then the practice became part of the First Advantage chain and everything went to hell in a cuspidor. Dr. Shah left. Tia left. The practice began to feel like a factory. Yes, Dr. Mandava is very nice, but at a minimum I would expect him to read my records before asking me why I came in. I had X-rays taken by a cheerful young woman who told me her only academic qualifications were a high school diploma. I was also seen by a young man who told me he was a licensed dentist from a Caribbean country but had no US credentials. I love young people. I adore immigrants. However, I hate "chain practices" and was reluctant to continue entrusting my choppers to this practice. I have sought dental care elsewhere.

This is an incredible practice and I cannot say enough good things about Dr. Doriot…read more I am tremendously afraid of the dentist and didn't have my wisdom teeth removed as a teenager because they weren't causing me pain. When a tooth recently cracked, and I wanted to get a crown on it, I needed to have an impacted wisdom tooth removed so the crown could sit properly. Not surprisingly, my dental anxiety showed up immediately and in full force the moment I found out I was going to have to have not one, but three wisdom teeth removed. And this was after having a preventative root canal performed on the tooth that needed a crown. So a root canal, then the removal of three wisdom teeth, and then crown - proof that all bad things come in threes! Or. So. I. Thought. I went into my appointment today at 8 am and by 8:20 am the procedure had begun and by 9:30 it was finished. The person who recommended Dr. Doriot to me had all four of his wisdom teeth removed by him as well and said he never felt any pain during the recovery period. I thought this was perhaps a small exaggeration, after all, how can they rip teeth out of your head and have it be painless...especially after the drugs wear off. But, surprisingly, this was exactly my experience as well. I am writing this review about 12 hours after the procedure and I feel such indescribable relief due to having the procedure completed and being in no pain at any point in the process. The cherry on top of this perfect dental experience? Dr. Doriot called me on my cell phone a few minutes ago to ask me how I was feeling and to answer any questions I had about future dental care (of which I had many). I thanked him for the kind gesture and he said that he "can't sleep until he knows his patients are doing well." It is so readily apparent how much Dr. Doriot cares about both his patients and the quality of his work. In a world shifting to tele-health and requiring that doctors track their time in the way that lawyers handle their billable hours, Dr. Doriot is a refreshing throwback to a bygone age when the primary concern of medical practitioners was more about the patient experience rather than the vice grip placed on them by complying with the never-ending requirements placed on them by most insurance companies today. TL;DR: Had three wisdom teeth removed by Dr. Doriot 12 hours ago. I am a big baby, at no point was in any pain at all (fingers crossed) and Dr. Doriot called me personally to check in and answer any and all questions I have. You won't find a better oral surgery experience than the one offered by this practice.

The email I just sent to the office after multiple issues:…read more I don't usually email regarding this sort of thing, but I have to say I'm extremely disappointed. I've seen Dr.  Bayoumy as a patient a few times now and he's been phenomenal. So when my son needed a specialist to check his wisdom teeth I didn't even hesitate at requesting a referral for Dr. B for him as well.  Unfortunately, with my own appointments and now my son's, the office staff has dropped the ball too many times. Focusing only on the current issue with my son; not only did his dentist have to send the referral twice to even get them to schedule the appointment in the first place, the day after confirming his appointment (almost a month after making the appt) I received a follow up confirmation text for a completely different appointment time. When I called to ask why I was getting a confirmation text for a different time, I was told "I don't know, do you want the new appointment, or no?" completely dismissing my inquiry as to why nobody called me to request or confirm the reschedule. As to not further delay him getting checked, I agreed.  Less than 24 hours later, at 7:30am the day of the appointment, I received a text asking if I had a copy of the referral. I explained that I did not, because it was sent directly before they would even let me schedule the appointment in the first place. I was then told they didn't have it and would "try to get it" before his appointment that I've now had to take a whole day off of work for. I'd had this happen at my original appointment which delayed my appointment by almost a week so I told them to cancel the appointment.  I've been a medical receptionist for 3 years. This is not only inconsiderate, but honestly just flat out poor patient care. Again, Dr. Bayoumy is amazing, which is why I've tolerated the consistent incompetence by office staff in regards to insurance, scheduling, and communication, but I'm afraid we will be seeking care elsewhere.  I'm sure losing one or two patients won't hurt you guys (not my intention), but as previously stated, as someone who works in healthcare, it's careless and just disappointing.

Great experience today! I was a patient of Dr. Hageman's in the past and I am so glad that I…read morereturned. Dr. Hageman is very meticulous, kind and compassionate, he definitely stays up with the times and has cutting edge equipment, also his staff is very knowledgeable and so welcoming and helpful!

The office staff is efficient and attentive to my needs. The professional staff is first rate. A…read morenice experience overall.

I have a 8:10am new patient appointment scheduled on a sleeting morning. I was doubting whether…read morethey are going to be closed, but I didn't get any phone calls regarding office closures or rescheduling the appointment, so I drove out. I waited and waited for an hour, no one is here, no one picks up the phone. They didn't even bother to update their Google. I wasted my time and it was dangerous for me to drive out. How could they be so CARELESS and not informing me about their closure today.

This was the worst dentistry I've experienced. Horrible customer service and the rudest woman at…read morethe desk. I had an issue where she overcharged me and took my money after lying and saying my insurance wouldn't cover a routine exam that had been covered in the past. DONT WASTE YOUR TIME HERE! I'm looking elsewhere and have had much better service at Aspen Dental. If you want cold, rude, horrible customer service then this would be your place. Shame on Albany Group Dental.

I can only say the most positive things about my experience with Dr Reilly and his team. I had two…read moreteeth removed and only needed one Tylenol for recovery. They are professional in the most considerate and responsive way.

I had to have a broken tooth extracted in March of 2023 which my general dentist could not handle,…read moreso the dentist referred me to an oral surgeon (Empire Oral Surgery). The appointment required well over a month, and I asked if the healthcare staff wore masks while performing the procedure and got an equivocal assurance that they did. When I arrived for the procedure I found that all the staff at the practice were not wearing masks of any kind, and when I asked if the attending surgeon would be wearing a mask I was told that he would not (you can read my May 18th review of Empire Oral Surgery if you want the details). I know that there is no longer any law requiring that healthcare workers wear masks and that politicians have declared that the COVID pandemic is over, but the pandemic is *not* over and the law often is wrong. I had to beat a retreat and then search for a surgeon who would observe basic biosafety protocols. I called my general dentist and asked for any other oral surgeons he might recommend and came away with a list of four. To their credit the first two offices were honest and said that they would not wear masks (one "No" and a second "Hell no") but the third, Dr. Gelder's office, said that they'd "take it under advisement" and get back to me. They called me back an hour later and said they'd wear masks for the procedure. I offered to furnish the N95 masks (sealed and factory stamped) but they said they had them on hand. The only problem was that they'd have to schedule the appointment two months out. I accepted and babied the broken tooth for the next couple of months. Once the appointment came I have to say the experience was completely different than Empire Oral Surgery. I was greeted by a nurse wearing an N95 mask, taken to a well-ventilated surgery suite, and was worked on by Dr. Gelder who also made a point of wearing an N95 mask while entering, administering anesthesia, performing the procedure, and suturing up/telling me how to handle aftercare. This was not a simple extraction: it involved a tooth that had vertically sheared and broken below the gum line, and it required a studied hand to handle it (believe me, in the five months I had to wait for this procedure I had plenty of time to read about it on the internet). Dr. Gelder and his nurse were extremely good at their work. If you want a very very good surgeon -- Dr. Gelder (and his nurse) are the people to go to. If you want someone who will respect your concerns about COVID -- Dr. Gelder (and his nurse) are the people to go to.

I hadn't been to see a dentist since pre Covid. I called on a whim and got in for a cleaning. We…read morecame up with a plan for replacing old cracked fillings and for a tooth that I hung onto for way too long. The hygienist was amazingly friendly and professional and so good at her craft. She put me on a shorter cleaning schedule so I could catch up from the neglect through Covid days. Didn't hurt a bit! After about a year and a half playing catch up, the work has begun. I'm well on my way to my teeth being fully restored! Also, after weighing all of my options about that darn tooth, I finally got rid of it and can smile again without being embarrassed. They provided me with choices and gave me time to make the right decision for myself. No pressure! I'm glad I chose here. I can see the difference in care from other places I have been. They work as a team. Dr. Seaback is amazing. Very skilled! She also worked with my insurance after a denial and they caved! She's amazing. This place has washed away my dental anxiety and I'm well on my way to a beautiful healthy smile again. I'm so grateful to them!

Found the receptionist unhelpful and dismissive. Didn't bother scheduling a appointment.read more

I have been coming to Dr. Walsh's office for years and I cannot give his practice a higher…read morerecommendation. I am always seen promptly and my teeth are cleaned quickly and efficiently. My dental hygienist is very sweet and puts me at ease while she does her work. Also, their waiting room was remodeled in recent years and now it's even more modern and inviting. Finally, I've never experienced any insurance issues, which makes things easy. I love this office and recommend it to anyone looking for a dentist in the Capital Region, and more specifically, the Guilderland area.

I've always been afraid of going to the dentist, but going to Dr. Walsh's office is about as good…read moreas it's going to get (for going to the dentist). It's easy to make an appointment and they've been using text reminders for a while now, so I do like that. Reception is always friendly and helpful and I always try to go to Judy as my hygienist. She's efficient, nice, and doesn't tear apart my mouth like other hygienists (at other places) have in the past. Dr. Walsh is kind and I've been lucky enough to only have quick visits with him so far, but I'd trust his opinion for whatever I needed done.

Do not go here if you need to use any kind of insurance. The level of care from Dr Farren and his…read moreassistants is great but his office staff is not helpful. This office is best for out of pocket only. Do not expect office staff to assist in any way to get insurance to cover your visits.

Dr. Farren and his team are AMAZING! Recently had a tooth extraction with sedation. It was one of…read morethe best experiences at the dentist I've ever had! If you have dental anxiety, I highly recommend this oral surgeon and his team! They will be doing my implant in the coming months! I LOVE this practice!!

Absolutely the most professional practice in the Albany area. Dr. Zappia is the best dentist I have…read moreever experienced. They provide every option and don't do unnecessary work. Clarissa is also the most thorough and professional hygienist I have experienced. If you're looking for a dental practice I highly recommend this group.

Hands down the best dentistry experience of my life. And I HATE the dentist…read more Super clean and orderly inside. Extremely friendly, professional staff. Not only comfortable to be around with your mouth hangin open (that's saying something), but also gave very clear information as the appt went on. I was informed what was going to happen, how, why etc but also some helpful tips for taking good care of my teeth. And no major discomfort while cleaning my teeth!! I have already recommended this business to several friends. Thank me later, check this place out!