Let me preface this by saying that I called 45 minutes before they closed and they still took me…read morewhen I arrived just about 20 minutes before closing, which I appreciated very much.... They offer a free first service, and I got 2 services so this was a nice touch. All of the staff I encountered were pleasant and professional and I was out in about 10 minutes! While I was there the member performing my services (eyebrows and lip) showed me how they looked and I was very pleased. She cleaned up my eyebrows very nicely but didn't shape them very much, which didn't bother me as I was just looking for them to be straightened out. --Side note: the wax they use was very gentle, no paper glued to your face, just pulling off hot wax which was a very nice change.-- My only complaint comes now that I took a better look at home. My eyebrows are definitely cleaned up but they are some stragglers that I'll have to pluck, and although the wax was gentle it didn't seem to really pull all the hairs completely, I can tell I'll need a wax again very soon unfortunately. Overall I would recommend this place if you're in a time pinch like I was. The experience was pretty good and the service was speedy and professional. **I would've liked to give 3.5 stars but Yelp doesn't allow it, but they definitely deserve more of a 4 than a 3**

What should have been a 15 minute service, took 30 and was of incredibly poor quality. When I…read morearrived, I was asked if would be open to getting a free wax (it seemed as if the water was just finishing training or just finished training) and I agreed to this. I understand that training services aren't just that, but there's also a certain expectation of quality. I had a Brazilian that left a lot of hair behind and the waxer pinched me a number of times trying to get the wax strips off. As I was under a time constraint and had planned for a 15 minute service, I had to stop her after 30 minutes and leave without a complete wax. She was very nice, but the service was incredibly disappointing and left me frustrated

Jaclyn at Smooth Reflections is the absolute best! Her salon is spotless and she's very…read moreprofessional. I cannot believe the difference after only three laser treatments. I am already planning which area I will do next! The process is simple, quick and effective. If you ever had concerns or questions about what laser hair removal is like, she will explain all the details. Honestly, I can not believe I waited so long to do this procedure. It's life-changing. I trust Jaclyn's knowledge and experience and I wouldn't go to anyone else!

Awesome experience with Jaclyn at Smooth Reflections. The atmosphere is wonderful and her…read moreequipment is top of the line. Jaclyn is very professional yet also very kind. She makes you feel very comfortable and her prices fit every budget. Very Highly recommended.

Ashley is amazing, so friendly and inviting and does an amazing job with my filler. She enhances…read morethe shape of my lips perfectly and my results have been consistent thus far! Not sure why there are so many negative reviews I guess always remember there are two sides to every story folks!

Got my eyebrows done (eyebrow lamination) and lashes done (lash lift). Such a poor job done on my…read moreeyebrows. I was burned all around my brows and the esthetician took off so much hair from my brows that all my effort to grow them out was thrown in the garbage. My eye lash lift was supposed to last 5-8 weeks and lasted at most 4 weeks. I went into the salon confident about how I looked and left feeling so embarrassed. My eyebrows were not at all even and it just didn't look nice at all. I waited to post this review in order to give my lashes a chance to at least make up for the more than $350 I spent at this location, but even my lashes didn't last the advertised time. I do not recommend this place unfortunately.

What a farce! I drove an hour to get to my appointment only to be told I had no appointment/there…read morewas a scheduling issue. I had the confirmation email on my phone but the young woman behind the desk seemed ill equipped to deal with the problem. I got no apology only an offer of hanging around for a hour or so and they may be able to fit me in. I never got to find out how the injector was as I had no intention of waiting an hour. Terrible customer service. I have NEVER showed up for an appointment ANYWHERE and had this happen.

The Albany office was wonderful! I will admit the first call I received was a bit pushy and about…read morethe sale. I would recommend speaking directly with the Wolf Road location. Dana is the manager there. My experience with the Albany location was very pleasant. I will certainly go back if I ever considered having anything else done.