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Step Up Rehab

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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7 months ago

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Orlando Health & Rehabilitation Center - Call light hanging on the wall!

Orlando Health & Rehabilitation Center

1.7(22 reviews)
3.2 mi

I reviewed my 5 day stay at Orlando Rehabilitation Hospital shortly after my visit months ago. I…read morecontinue to use my exercises learned there and appreciate the quality of care afforded me at your facility. All staff was professional and worked well together. I was impressed, as it was newly opened. I trust your excellence continues and would recommend Orlando Rehabilitation Hospital to anyone needing your services.

This place is a joke!!! First day I was there to visit my cousin NO ONE knew where he was nor could…read morethey find him and the employees were very uncooperative and unconcerned. I finally got the DON and told her what was going on and about ten minutes after she left me sitting in a common area I hear a code silver called! I was in that facility for over 30 minutes before I ever laid eyes on my cousin! And there was no apologies made!! The next day I go there and they brought my cousin's roommate a dinner tray 15 minutes later I'm still labeling his clothes and a CNA comes in and I asked her "does he not get to eat tonight?" Her response was oh, he didn't get a tray? Do you see a tray? No he didn't get a tray!!!!! Had I not been there would he have even got to eat dinner that night? Then I go up there last night and my cousin has bruises on his face!!! Asked his nurse about it and NO ONE seems to know what happened or why he has them but his (thinking i must be stupid) is trying to tell me that these fresh bruises are from where he fell on March 25 th (which we were not notified about)!!! Yet I have pictures with my cousin from Tuesday with no bruises and now it's Friday and there's bruises there. Nothing charted that he fell!!! Nothing charted about the bruises being on his face! nothing and no one can explain or tell me what happened! This is completely unacceptable on many levels!!!! His call light button was hanging on the wall where he could not reach if he needed help, his fall mat was folded in half at the head of the bed (not doing him much good if he falls out of the bed) and he had NO water, no water pitcher, NOTHING to drink! Not even a cup to put water in!! My cousin cannot speak up for himself! People you have to be diligent and advocate for your loved ones!!!!! This place is a shit hole!!!!!!! In the process of getting my cousin moved asap. Contacted the Florida ombudsman, State and an attorney!!! Don't trust these people to have your loved one's best interest at heart, because they don't!!!

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Orlando Health & Rehabilitation Center - Fall mat folded in half at the head of the bed!

Fall mat folded in half at the head of the bed!

Orlando Health & Rehabilitation Center - Dirty floors

Dirty floors

Orlando Health & Rehabilitation Center - Mouse dead in the front entrance.. staff just walking by it ..

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Mouse dead in the front entrance.. staff just walking by it ..

Orlando Recovery Center Drug and Alcohol Rehab

Orlando Recovery Center Drug and Alcohol Rehab

3.3(19 reviews)
3.3 mi•South John Young

Not a nice place. Their admission staff had me drive 7 hours to get there after promising me…read moreadmission with my service animal. The racist nursing staff refused admission for me and my service animal. I was stranded in Orlando for days. Stay far away from this place. They're associated with "The Recovery Villiage" also as well as many other sub-standard rehabs in the USA. They're admission staff lies to potential clients. Many more reviews like this are forthcoming daily via many other review platforms. They have never contacted me back with an apology or restitution so these reviews woll not stop comming...that i can promise you!

If you are going strictly for mental health, then you will want to find somewhere else. Everything…read moreon the website and the virtual tour is a blatant lie. They will lock you up in a small corner of the building and constantly threaten you with law enforcement. It is called "eloping" if you choose to leave. You are not allowed to make any phone calls during what they call a "mandatory 72 hour hold" - which is called a Baker Action, though they refuse to admit it. They will not create any individual therapy, you will not have access to ANY recreational activities, except for a "smoke break." Even then, if you do not participate in group, they will punish you by taking your outside time away and confining you to your room. They are also antisemitic. I announced several times that I am Jewish and require a pork free and kosher diet. They constantly ignored this. I went 5 days without food. I was also told not to bring any toiletries, that they would be provided. Nope. Took 3 days just to get a toothbrush, no deodorant, no toothpaste or mouthwash, and no towel or washcloth. I felt so dehumanized.

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Orlando Recovery Center Drug and Alcohol Rehab
Orlando Recovery Center Drug and Alcohol Rehab
Orlando Recovery Center Drug and Alcohol Rehab

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Step Up Rehab - rehabilitation_center - Updated May 2026

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