After a very bad experience years ago I have been terrified of dentists. I did go to a dentist who…read morewas a personal friend the past several years but he retired. When I cracked a tooth and needed other work done I decided to try the Dental Spa. And I am so glad I did, The initial exam was very pleasant, the dental hygienists were fun, gentle and kind. The massage chair and getting to watch the Olympics on the ceiling mounted TV really helped. It was decided I needed several root canals and some permanent bridges to replace some missing back teeth and redo my front teeth which were also losing the rather large fillings. It was scheduled and I was given a prescription for a sedative. They also gave me a whitening kit so my lower front teeth would be their whitest when the upper front bridge were made. I had the 5 hour procedure 4 days ago.I went into the relaxation room, laid down on a comfortable chaise with a fluffy blanket. There was a soft glow from a salt lamp, ocean sounds playing and a scented candle burning. After I was sedated they did the procedures. Next thing I know I was being tucked into my bed at home, no memory of the surgery at all.There was minimal swelling, very little pain and the temporary bridges look amazing,just like my real teeth. I can't wait until the permanent ones come in. They called me 2 days after the procedure to see how I was doing and had me come back in today to check my bite and make any slight corrections. It was a wonderful experience and I would really recommend The Dental Spa at Robinson, Dr. Runco and his entire staff to everyone.

First, let me say the dentist did a good job. No problems in that area. The problems started with…read morethe office's draconian policies. You have to cancel an appointment A WEEK IN ADVANCE or they charge you! Who knows a week ahead of time if something is going to come up that would make you cancel an appointment? Plus they make you pay a deposit when you make an appointment and you have to prepay BEFORE the appointment starts. I've never heard of that. So, you can see where their priorities lies. I went in for an assessment and received a lengthy treatment plan. I made an appointment and it wasn't until a few days later I thought maybe they were planning to do all the work at once. I called to ask and yes, it was the case. That was too much work at once for me so I arranged to get just a few procedures at my next appointment. I wasn't given an amount I was expected to pay at the appointment. I checked the treatment plan and determined the copays would be covered by my flexcard for Medicare so was not prepared for a large expenditure. I went in for the appointment and the person at the desk was quite rude. I went to the desk and waited for her to acknowledge me but she didn't so I said my name, waited again and she didn't say anything. So I started to go and sit down. Then she said something about signing some papers so I turned around and went back to the desk. Apparently, I was supposed to pay $1200 that day before my appointment to prepay on crowns for root canals I was getting which I had not expected. As I hadn't prepared for that amount, I was taken aback and what was going through my head in that split second was what's the best way to pay this for me financially? Will they charge me a fee if I cancel? Will I lose my deposit? What cards do I have on me? Do I have time to do a transfer from savings to checking? Should I take money from my 401k? In my haste I thought I could use my flexcard and put the rest on the only credit card I had with me that would cover it, which I didn't really want to as it had a high balance already. I also have pretty rough physical issues that make just going somewhere a major chore so I didn't want to have to come back. So, I try 3 times to put my flexcard through their machine and each time it didn't work. Finally, the girl spoke up and said the last customer's card didn't work either. It wasn't till much later that I realized she probably wasn't pressing the right buttons. It was completely their fault as I checked later and the card was fine. So, I ended up putting the entire amount on my credit card. It was a lengthy procedure with alot of novacaine involved and wasn't till the next day that I felt better and thought I probably should have used another card I had that had no interest for 6 months so I called to see if they would switch my bill to the other card. Guess what? They refused. They said they paid a fee for me to use my card and they weren't going to pay a second fee. When I suggested they call the credit card company and try to get the fee waived they brushed me off. And, she said, "Well, you signed these papers" like I was disputing the amount and I thought that very rude. She also made some other rude comments. So, now, I'm stuck paying almost 30% interest every month for God knows how long until I pay off the entire balance on my card and my minimum payment has doubled. I had to go back to get my crowns but that's it. They mysteriously weren't able to take my flexcard plus sprung this large bill on me and wouldn't do anything to make it right. I'm done with them.

Really wonderful experience. Had a root canal done and they were very patient and professional…read more Very skilled dentist and technicians and front desk staff are kind and easy to talk to. I would highly recommen. (thank you so much all of you!)

Friendly affordable, and amazing people. Know they care about every patient. Take pride in their…read morecare

I found this office just by looking for a location near my work after my usual dentist had to…read morereschedule my regular checkup due to a staffing shortage. I am pleased to have found Polished Dental Group. I actually really liked my other dentist so was apprehensive about going somewhere else, but I didn't want to wait because I thought I had a cavity. Well, unfortunately I was correct about the cavity. But fortunately I was really happy with the service I received. I'm a nervous dental patient with a small mouth. I'm sure I'm not a joy to work on. But both the hygienist and the dentist were patient and pleasant with me. When we first started the hygienist said I had to have full X-rays done but insurance only covers every three years. Immediately I figured I was going to have to pay a ton. But she explained if insurance didn't cover, it was only $10. This set me at ease immediately that they wouldn't nickel and dime me. My insurance covered anyway, but still. Additionally, all costs were upfront for everything. I opted for fluoride which my insurance doesn't cover. Was told cost before proceeding. When I checked out, I was also told how much my filling would be at next visit. It was all very reasonable. Like I said I'm a very nervous dental patient. During my cleaning and inspection, both the hygienist and dentist were vocal about what they were doing and that they would be gentle around my sensitive tooth (yes, the cavity!). Usually I feel like I am pulling away and wincing and generally freaking out. But their reassurances relaxed me, and I could calm down. And they were very gentle around the area so as not to cause me pain. I am so glad I found this office and so grateful for their excellent chair side manner. I can't say I'm looking forward to coming back (did I mention the cavity?), but at least I can be much less nervous about the upcoming filling.

The entire staff is efficient , courteous, and professional. Always receive excellent care in…read moreservice.

This was only my second visit to Uptown dental and it confirmed my positive impression from the…read morefirst time. The office takes an incredibly detailed and scientific approach to their care (photos of each tooth....) and the staff, from reception (who engages my silly jokes) to hygienists (Maya and Julia - I believe:)) to Dr. Racic. A+ skills and equally solid kindness and personalities.

They messed up my teeth when placing a bridge about 10 years ago. It broke 3 x, and I'm now on my…read more4th one...in TEN YEARS! Plus, one of the healthy teeth was ground down too much to keep the bridge in place properly. I'm now looking at a) a new bridge, b) just crowning, or c) an implant PLUS crowns -- all because they messed up! Would NEVER recommend!

Although parking in the Strip District is expensive and precarious, the dental office is state of…read morethe art. It is not difficult to acquire an appointment. The staff is friendly. The dental hygienist , Alisa was extremely sensitive, understanding, and efficient. As well as the young lady who assisted Dr. Hayner with my dental procedure.

I highly recommend Dr. Hayner and the Smile Warehouse staff for any dental care. Alisa especially…read morehad me in and out of the chair in a snap. Everyone is welcoming and friendly, and the office is clean, modern, and bright. The convenient parking garage next door makes visits as easy as they could be.

I am so glad I found this dentist. The space is gorgeous, bright and clean. The staff is incredibly…read morefriendly and efficient. I checked in online and was seen within a few minutes of me arriving at the office. There is two hour free parking in the adjacent UPMC Mercy parking garage. You will most likely have to drive to one of the top floors to find a spot so account for an extra ~10 minutes to park and walk to the actual office. The office sends directions on how to get into the building and to their suite. I would call and double check to clarify if you have any questions. My cleaning and X-rays only took thirty minutes and the doctor was there shortly after to take another look at my teeth. Everyone was really professional and kind and I felt comfortable throughout the whole experience. I know finding a dentist is tough, but I will gladly recommend this practice to others.

Beautiful new office inside Mercy Hospital. Their original location is in shadyside but they were…read morebooked out 6 months. Staff was super friendly, office was very clean, hygienist and doctor were on time. Whole cleaning/ check up took about 45 mins. There is free 2 hour parking at Mercy which was nice. Overall good experience and would recommend this practice!

I've been here twice now and Dr. Leahy is friendly and does a great job of explaining things in…read moreeasy to understand terms, but I can't say I've been as impressed with the staff. This is personal preference, but I expect my dental care team to care about their dental health and it was surprising to hear about a chronic smoking habit. I had another hygienist today who I suspect isn't a regular based on her unfamiliarity with the office, and who gave me the longest cleaning I've ever experienced. On the topic of x-rays, the first set didn't save on my first visit and I had to do them twice, and most recently they weren't able to be taken. I did get a pretty clear description of their teeth whitening service which I'm excited to try, and for the dog lovers out there, there's usually a friendly giant roaming the office!

Visited for professional teeth whitening and had a great experience! Morgan was exceptionally…read morefriendly, walking me through each step of the process and Dr Leahy periodically checked in ensuring I was satisfied! Speaking to other customers in the waiting room, this dentist supports a welcoming, neighborly environment. Here, you're not just a patient, you're a person. Thank you for the excellent service and see you all in 6 months!

The best, .....I wouldn't go anywhere else!)…read more very nice staff, Long term private Aspinwall dental practice and multi generational family owned., Conservative treatment recommendations, with sedation options

I love going to this family owned business. I have been a patient for close to 30 years. You get…read morepersonalized care and the entire staff is very welcoming and friendly. This is a state if the art dental practice and the dentists have you covered from routine maintenance to state of the art dentistry. They even offer sedation dentistry for those that suffer from dental anxiety. Highly recommend!