Dr. Steinle, DMD, and her team were incredible. I accidentally stepped on my retainer, which had a…read morepontic in it, and completely ruined it. I was stressed and thought I would be waiting days, but they got me in the very next day, even late in the afternoon. What impressed me most was how quickly they handled everything. They had a new retainer ready for me within just a few hours, which honestly felt unbelievable given the situation. For anyone with orthodontic needs, that kind of responsiveness means everything. Her team went above and beyond. One of the lab staff members even worked through their break to help get it done, and I truly cannot thank them enough for that. They also gave me excellent referrals and recommendations for other dental specialists, which made a stressful situation feel much more manageable. Professional, compassionate, efficient, and genuinely caring. I am beyond grateful for Dr. Steinle and her team and would absolutely recommend them to anyone, especially if you have orthodontic needs and want a practice that truly shows up for their patients.

I only went for a consult, but they were super nice at this orthodontics office and it makes me…read moreregret that I live a little too far to take advantage of their services.

Used to be good when Dr. Roberts was there. I do NOT believe the review by Tony K. Even if Dr…read more Roberts made a mistake, there is NO way he would have not apologized and do his best to make it right! I kept going there because he was honest, considerate and worked to do the right thing for all his patients, not just the most expensive option.

DO NOT RISK YOUR LIFE!…read more I have been a patient at Gentle Dental for over 10 years, previously under the care of Dr. Roberts, who is no longer with the practice. Earlier this week, I underwent a routine wisdom tooth extraction that turned into a traumatic experience. I had initially canceled this appointment because, during a prior cleaning, I met the new dentist and felt uneasy about his confidence and competency. As someone with experience in the medical field, I now regret not trusting my instincts. The extraction was performed by Dr. Andrew Bejian, who I later learned graduated from dental school only one year ago. Midway through the procedure, I had to stop him due to unbearable pain and the extraction equipment resting on my lips. He struggled significantly, and I could feel cracking sensations, which I initially assumed was the tooth. When the tooth finally came out, a large portion of the surrounding bone came with it, leading to profuse bleeding that has continued for four days. Upon returning home, I removed the saturated gauze and discovered that air was escaping from the extraction site. It turns out that the bone loss created a communication with my sinus cavity--a condition that will now require surgical repair. I had asked Dr. Bejian to suture the site, but he declined. Both my primary care physician and the oral surgeon I have since seen were surprised that no sutures were placed. Unfortunately, due to the severity of the pain and swelling, stitches cannot be done at this time. Currently, the swelling on the left side of my face is so severe that my eye is swollen shut. I've been unable to sleep, missed an entire week of work, and remain in significant distress. I am exploring all available options but felt it necessary to share this experience to warn others: do not risk your health or your life--avoid this practice. I will never return.

I would say that if the rest of my experience was up to the level of care and compassion that…read morereceptionist Gloria demonstrated in fitting me into the schedule for a severe tooth issue needing immediate attention.. I'd be going back. Gloria gets absolutely five stars, if there were more I'd give them to her. The world needs people like her. Unfortunately the X-rays taken did not show the crack in the tooth that another dentist had diagnosed some time ago, so another appointment was made with a suggestion for a root canal. I was in so much pain that I called another dentist at the advice of family, and within two hours (including drive time) was properly diagnosed, tooth extracted.

The front-desk team merits acknowledgment for their commitment. I value the ability to choose…read moreservices according to my requirements. Nonetheless, the actions of Manager Delfina Fonseca are troubling. The event today 05/19/26 was unparalleled. Ms. Fonseca's treatment of non-English speaking Haitians was discouraging. When a patient arrived for her appointment and struggled with the paperwork, Ms. Fonseca told a staff member that the patient was taking too long to complete it. She seemed to believe that the patient's language barrier should have resulted in the cancellation of the appointment. This viewpoint is unacceptable. Fair care requires patients to receive help in their native language, regardless of English. Language should not prevent access to essential services.

Both my daughters go here and trust their dentist ! My youngest daughter was and still is very shy…read moreand can become very anxious especially when it comes to a dr appointment or dentist appointment!! But she has no issues with this dentist and she actually leaves with a smile on her face ! Thank goodness for good dentists .. both my daughters are happy with this dentist and have no issues coming here !! It is very clean as well is the workers whom are very comforting and friendly !!! We will be sticking with this dentist

Fraudulent billing practices. Threatened small claims court over a $219 balance and when they…read morecanceled an appointment and refused to treat our child because of the outstanding balance, they charged us a same-day cancellation fee. Beware.

The first couple visits I didn't have any problems. I had a root canal done and they put a…read moretemporary cap. They told me 2-3 weeks until the permanent cap was going to be done. It's been 3 months now and several phone calls later and I'm still waiting. They keep saying they are waiting on the lab.

Is Yelp going to add a zero stars option? First & foremost, I've had the same dentist my whole life…read moresince ever starting going to a dentist as a kid. My original dentist is on Cape Cod, but I needed a root canal and the Cape was booked out so I chose to go to Vagenas in Brockton (red flag 1 because nothing good ever comes out of Brockton). Anyway, I went and had my root canal and despite my judgement it went really well! I had to schedule another root canal for a second tooth. I went into the office, he numbed me, began work and I could still feel it so he numbed me again, ( he didn't even wait a few mins before starting again for the numbing to begin working), then I could still feel it. The minute I complained he ripped everything out of my mouth (literally) and told his assistant to reschedule me. ( which was confusing to me because I was already majority numb, and for my first canal he numbed me as much as I needed). He then told me next appointment do not drink coffee, don't smoke marijuana, or take any drugs (none of which I did).. so I'm just confused as to WHY you would treat a patient like that & what's the difference between today and next time? If he numbs me next time and it's not enough is he just going to send me home again? So now I took a morning off work, didn't get any work done, with a half numb face, & root canal that STILL needs to be done. Beyond unprofessional. & then the front office is a deer in headlights when I'm expressing my frustration, speechless, no apology, no explanation, no nothing. & this brings me to my initial comment- nothing good ever comes out of Brockton! Ghetto! I'd rather WAIT for my dental work on Cape where it's PROFESSIONAL. Shame because I actually recommended his work to two of my friends, I'll definitely be letting them know to look elsewhere

We are very happy with the care my 2 sons have received at Brockton Dental and Orthodontics in…read moreBrockton! We are currently receiving dental and orthodontic care. Dr. Bansal and her staff are lovely to interact with. The Ortho, I have to say is a step above! We really liked her plan to align his jaw. His jaw was quickly squared and handsome; we saw his confidence grow. The results in his teeth and his facial profile are amazing! We could not be happier with the results. My oldest son has special need; they are so aware of his needs and kind with him; he trust them and has stress free visits. I would give them 10 stars!

CAUTION!: For your safety, time, money and self respect please stay away from this Brockton…read morelocation. After not being to the dentist for over a year I decided to give Brockton dentistry a try after my friend recommended me. Every single person in the office is super friendly, patient, positive, organize and quick at first. Every time I go in, I learn something new about my teeth Overall positive and clean environment with some broken machines. *Make sure you're on time* but they have a scam now. They will lie and tell you you missed your appointment and charge 50$ (read more below). They need to be reported and shut down by the city of Brockton. Be careful with your teeth if you tell them you're in pain they don't take it seriously. They make you feel like it's in your head. Edit: when I wrote the last review because manager asked me too and I felt pressured. Honestly they have no customer service especially the front desk people. The only person who did their job correctly was the HYGIENIST. She educated me and made me feel safe and comfortable. They filed my teeth without permission when I told them not to, their coworkers tend to flirt while doing your teeth, and they do not inform patients about their prices. They give you one price, you pay, the next visit you come to they tell you that you never paid the full amount and somehow it's the customer fault. They use a booklet to figure out their prices something about that seem outdated. When they wanted to clean my teeth for the first time they told me to hold the light machine and don't move. The light machine was heavy. I had to beg them to give me a machine that isn't broken and I had to go through 3 different people before they will switch me. *******The biggest scam they do is book your appointment, cancel it on their side, when you come in they tell you never scheduled you to come in today and have you reschedule the appointment. When you come into that appointment they(the manager) tell you that you missed your first appointment (that they cancelled) and you owe them 50$. They argue with you constantly and consistently. Worst place in Brockton to go, I'm going back to my old dentist never again will I give you guys my money I rather pay someone way more for the same service.

Dr Salem uses cheaper products (brackets, wires) on masshealth patients and blames them when they…read morebreak. He also illegally solicits those on masshealth to pay for said broken brackets, disgusting behavior from someone who is supposed to be a trusted professional. Don't accept masshealth patients if you are going to treat them like dirt, my mom had braces when she was younger and said they never broke as easily as Dr. Omar Salems. Search elsewhere if you are on masshealth if you want respect. I had braces for 4 years and all I had was a gapped tooth and a canine to pull down, very inefficient practices are being held at 120 W Center St in West bridgewater.

Amazing experience from beginning to end! Never had an issue getting an appointment if my daughter…read morebroke a bracket and everyone was always so nice and helpful! I would recommend Dr. Salem to anyone that needed braces!

Listen, this is a new business... changed hands.. I don't know when. But I found them…read moreThe most unprofessional set of folks I've run into in a long time. Taking Covid into consideration.. the most disturbing thing was that nasty furniture that a supposed new business should have done first was to change it. All stained up .., in the waiting room... not one chair was clean .. I am surprised.. that I stayed. That being said.., I broke my tooth on my plate.. so when I called I stated that as, well as I need a cleaning.. pandemic so long over due. Yikes nasty chairs and I stayed for a cleaning. Business must be really bad... they asked for a fifty dollar deposit that you get back when you come in for your next appointment..... no wonder.. people are not crazy enough to come back !!!! I did call and express these concerns.. the women on the other end rudely started talking to someone else while I was talking to Her!! Bad business all around! I really wish I knew where the old bunch went too.... Oh well, they made one! Made dozen others.. that's what I get for thinking I could maintain a relationship with Brockton anything. Just saying. My experience.... Do not deal with Brockton Dental Group. For anything.. nasty ass waiting room in all. Rude receptionist! The little hygienist was the only one I would give the time of day

Dr. Heller's attention to detail is unmatched. I have been a patient of his for 10+ years and he…read morehelped me work through and resolve my TMJ issues. Prior to becoming a patient of Dr. Heller's I thought I was going to have to live with jaw pain for the rest of my life. Fortunately for me, Dr. Heller's willingness to get to the root of the issue and persistence in doing so have me pain-free for over 7 years now. Not only is he so incredibly kind and patient, but you can tell that he also truly cares about his patients. He always takes the time at the beginning and end of each appointment to check in, and he listens so intently with a genuine willingness to help solve any issues that come up. I think it's worth mentioning that his staff matches his energy, they always greet me with a warm smile and friendly conversation which is refreshing. It's very clear they enjoy what they do, and working with Dr. Heller! The office itself is absolutely impeccable. Somehow Dr. Heller and his team have created a space that is both clean and bright as well as warm and welcoming. Every time I come in for an appointment I am impressed with just how great (and clean!) the office is. Dr. Heller is an absolutely wonderful dentist and I am SO glad to have found him when I did.

He did me wrong. I saw him for less than a year or so over 4 years ago and it still upsets me to…read morethis day that I was his patient. My coworker recommended me to dr Heller as he had been her and her mother's dentist for years. In the beginning he was so friendly and seemed to want to know all my life story. And he said that I needed to have tons of dental work done for my own good even though they were not giving me any problem. He touched every corner of my teeth. He removed all the previously treated filling and replaced it with new fillings. The teeth felt sharp and it hurt for a long time after the procedure. He wanted to sell me very expensive mouth guard. Cash money of almost $800. After some appointment mishaps, he was very angry with me. Said a lot of inappropriate and personal things to me while he had his sharp dental instruments in his hand and me in the chair, "are you gonna buy the dental guard now or your gonna continue to procrastinate?" Don't go to this guy. He will fix what's not broken to take your money. And he will turn on you when he realize you are not the best cash cow in his spa like decor all so nice dental office.