I'm no longer a sales professional in Retail Furniture. However, I started my career in bedding…read morewith Simmons/Beauty Rest. It was the highest rated Mattress firm at the time. Several years ago I purchased a high quality mattress from a Company called Penny Mustard in Milwaukee. A upper end store of Better Quality furniture. Penny Mustard owns Hassless Mattress. The Concept is unique. The pricing and quality are excellent. Some People are uncomfortable buying without a Salesperson. Trying to determine what meets their needs and budget. That's Understandable. It is an important purchase. Suggestion...Shop several stores where you get help and pricing. One mistake people make before purchasing? They don't take the time to take off their shoes and spend enough time laying on the mattress to feel/test its comfort. The wide selection of models and manufacturers is challenging and can be confusing... actually it is confusing. You can take all the time you want in Hassle Mattress. All their bedding is from top quality Company's....great delivery & pricing. Good luck in finding the bedding you need for a relaxing and comfortable night of sleep....and don't let the name of a business prevent you and me from making judgement until we check it out.

So happy with my experience, from shopping at my pace, the price, to the help I received ordering…read more Mario and Nick delivered with professionalism, efficiency and right on time. Best delivery team ever!!!

As of right now I give bobs 3 stars. I bought a sectional from them in September 2021 which they…read moresaid would take about 3 months to be available due to Covid etc. 3 months pass and I get an automated text in December that it's ready to pick up, and that I only had the next 3 days to do so. On Christmas week. I got it done, it had been a stressful month for me personally and you throw that on top of it it was just a lot.. but no complaints on the sectional, I love it. I just wish they gave you more time for pick up. I had to wait 3 months, and they gave me 3 days. Don't choose delivery unless you're all for the convenience. They charge based on how expensive your order is. My sectional was over $2000 and they wanted $270 for delivery...pass. I rented a uhaul and picked it up no problem. Fast forward to 2 weeks ago when I went into the store to checkout counter stools. I found some that I liked but went home to make sure that's what I wanted. I ordered them online the next day. Then I got a text saying I could call about my order details. I called (this was Sunday) and they told me I could pickup anytime next week Monday after 2pm. I went there that next week Monday at 3pm to pick them up and they told me the stools weren't there and that they aren't even in the truck yet. I told them that someone over the phone told me I could get them today. She said no, you'll get a text saying they're ready for pickup and have to schedule a time. I was real irritated. Waste of my time. Blew off 2 separate plans to go do that after work. Then of course 2 days later is when I get that text. I went back in there, pickup was no issue. We got home and had to assemble the chair legs etc and one of the legs was missing a "foot". It sucked but we had a quick solution. Then I notice the feet are scratching my floor so bad. So... we pried all the feet out of the legs and put pads on instead. Problem solved. I rate a 3 because the stuff I've bought from them is nice quality- I love both the stools and sectional. But the foot issue with the stool really irked me and so did the pickup miscommunication. I plan to order a new area rug from them too soon so I hope I don't have any more issues.

I was told the only way to get the dresser I ordered within a week was to pay $100 delivery fee. If…read moreI wanted to pick it up for no charge I was told I wouldn't be able to get it for 2-3 weeks. I paid the $100 for delivery and the day before delivery I was told it was not ready and I had to schedule out another 1-2 weeks. I requested a refund to my delivery fee as their part of the deal was not upheld. I was told to call customer service where they went back and fourth with me for 20 minutes saying all they could give me was $23 off. I've never dealt with such poor customer service.

We were lucky enough to have Randy K as our sales person today. Her service was outstanding. She…read morewas patient and kind and extremely friendly., and of course, extremely informative. The selection of furniture and Built Rite is absolutely amazing. I was expecting much less to be honest with you.. I was floored with the amount of furniture and beautiful items they have in that store. The value of the furniture was amazing as well. Their prices are lower than other stores. The quality is higher. If you cannot find a specific piece of furniture that you are looking for, you probably don't need new furniture.!! Thank you, Randy for everything you did for us today. We are looking forward to getting our table delivered next week.. Randy and Jan B

I've purchased furniture here in the past and it withstood three moves over ten years. I went…read moreshopping for a new place to park my butt and immediately thought of BiltRite. There are pieces that definitely cover style, comfort and durability. However, it's difficult to find a piece that has everything within the budget you may have set for yourself. That being said, there are plenty of options for those who have a little or a lot to spend. And while I didn't find a sofa that spoke to me at that time, I found myself here again, a few years later, looking for a mattress. And this time I did give them all my money. There was a very patient gentleman who put up with me for at least an hour while I tried all the mattresses that fit my criteria, and then while I waffled between my two favorites. He was very knowledgeable and answered all my questions. He didn't steer me directly to the most expensive mattress, I found that myself. However it's not the one I chose. I picked the second most expensive one lol I hate shopping, my back chronically hurts from an injury, and the mattress I liked the best alleviated some of that pain. The checkout process was easy. I qualified for a credit card I didn't need, but it allows me to pay off the purchase at my leisure instead of immediately. The delivery was great too. After a couple weeks we had a call to schedule, followed up on the morning of, received a text when they were on the way, and after the delivery was completed. The gentlemen who removed the old mattress set and installed the new one were very professional. I work from home and they barely made a sound. They were respectful of my property and quick. I didn't feel the need to shop around, most places have the same stock and comparable prices. I like BiltRite and was happy with my experience. The mattress has been a lifesaver for me as I don't wake up in intense pain every morning. I find that my experiences over almost 20 years with this store have been pleasant and no pressure. And the fact that I'm not here every other year to replace something is a testament to quality which i appreciate.

My husband and I hadn't been sleeping well for weeks, so we were a bit skeptical (and tired) when…read morewe went into the Verlo. Service was perfect - Jamal helped us choose the V5 Plush. Answered all our questions and helped us with the purchase. The selection was massive, but Jamal was absolutely spot on with which one we should get. Our mattress was delivered to us a few days after purchasing and we have slept well since. It was worth every penny! Thanks Jamal

My previous bed lasted us 3 years. I was not happy from the get go with it. After going to yet…read moreanother Big Box store, I realized they really push towards the very expensive beds. I ended up going back to retry the beds and still not happy and then started doing my homework. Google 'Mattress Makers' on youtube. Beyond helpful with what to ask your salesperson and what's really in those mattresses. I ended up going to Verlo for the first time. Jamal was helpful and I told him exactly what I was looking for and what I did not want in my new mattress along with my budget and did not want to make the same mistake twice. I ordered the mattress and for the price of the box spring was going to get an adjustable base (top only) for the same price. The day before delivery, I called and changed my mind and wanted the box springs instead. They were accommodating and I knew it could have changed my delivery. My thought again was making the right decision. I was very pleased with the delivery guys, the removal of my mattress and now happy with my bed!

Love the Hassleless stores. They are well organized. They are clean. They have a great variety to…read morechoose from. They have great prices. And it's easy to pick up the phone and call someone if you have any questions. It's great to be able to stretch out and try every mattress and compare them without anybody bothering you or staring at you. At this particular location they had a cool bathroom with the coolest sink I've ever seen in a business and the best smelling soap. Even if you don't buy a mattress, you gotta check out that bathroom sink and the soap dispenser.

From the owner: No salespeople, managers, or cashiers. No up-sells, cross-sells, or headaches. Try out your new…read moremattress without anyone breathing down your neck. Shopping at HassleLess Mattress is Easy Peasy. Employee Free Guarantee.

The phrase "game-changer" is so overused I hesitate to mention it, but it's pretty apt. In the…read morelifecourse (another overused phrase) most of us will experience three bedding phases. In our first phase, we sleep on what the adults who control our lives provide for us to sleep upon without choice or even much interest. There's always cultural context in these matters, you might think my parents were cruel if I told you they made us sleep on the floor but my mother was Japanese and that's just the futon way. Then comes the young and youngish adult phase of bedding when we sleep on what others don't want any more. The third phase in the bedding lifecourse is when we have to go buy our own because dammit-that-bed-Janeen-gave-us-is-so-old-it's-killing-my-back. This is a difficult age. $2,000 can buy so so so so many other less useful but more attractive things. $2,000 for something I'm not even going to be conscious for 90% of it's use...but, when you reach this juncture, it's time to accept and get on with it. Incidentally, there's a return to the first phase a little later in life when we just have to sleep on what the adults who control our lives provide for us to sleep on without much choice. I'm not going quietly into that good night if you catch my drift. So, first I did the thing I remember my parents doing, I went to some furniture stores. I'm going to suggest you don't do that. Not for mattresses and beds. The furniture stores will really waste your time, new car dealer style. They have really deceptive overly complex pricing disguised as sales. One of them, with a catchy jingle I particularly like, will tell you when you come in that they have a special deal where if you buy the mattress, the bed is free. But the price for the mattress if you buy a bed is much higher than if you buy the mattress alone! I guess they think customers are idiots, and maybe some are. None of them seem to ever sell their mattresses and box springs at the non-sale prices posted, the 25% or 30% or 50% off means nothing. It's nigh near impossible to compare directly as the sales people keep talking in circles including and not including box spring, the bed frame, the headboard, other furniture and the mattress. I think the goal is always an upsell to the whole bedroom, it's annoying and insulting. Add to this, the specific mattress model name or designation will vary from chain to chain as there are new newer lines, and new older lines, and models renamed specifically for the store - the proprietary names mean to compare one has to learn all about the ways mattresses vary so to recognize the same model with a different designation elsewhere. And they all have rather steep delivery charges, the sales people know nothing about measurements and access into houses, as if this is none of their concern. The department stores are also frustrating, they are all short staffed except for Sears. Sears prices do seem lower than at the other department stores, but for similar reasons it's very hard to compare directly. The sales people at the department stores aren't as obnoxious about trying to upsell to a whole bedroom set, but the pricing is very similarly deceptive. From wasting so much time at all the big department store chains and furniture stores that sell mattresses and being diligent about record keeping, I can say with some confidence the free standing mattress stores are cheaper. There are two that stand out as being much better deals. I didn't go with Hassless Mattress but I think they may have the very cheapest prices. Their stores are fully automated, there are no sales people, just an annoying THX II38 like looped video recording and security cameras silently monitoring small, clean showrooms. The nice thing is without any sales people, you can just lie for a few minutes on each of a range of mattress choices and get a really good idea of the differences. Although I think that Mattress Firm may be a little more expensive (because they have to pay for the people who work there), the trade off is that at Mattress Firm, the workers are helpful, knowledgeable and not pushy. Unlike the department and furniture stores, the pricing is upfront. Delivery is free, under some circumstances the box springs are free or heavily discounted. There's a special guarantee you can return a mattress and exchange it for a relatively reasonable delivery charge. At this location we got helped by a nice fellow named Charles. Save yourself time and frustration if you need a new mattress. Just come directly here first.

I have bought two mattresses from this store. I started with a temperpetic mattress that ended up…read morebeing a poor fit for me. To their credit, they took that mattress back and exchanged it for a Sterns and Foster plush prime mattress. I paid a $100 pick up fee. I have had this mattress for less than three years and it is sagging unbelievably. I feel like I'm sleeping in a canoe. Unfortunately, the mattress is not sagging to the naked eye when there is not weight on it. I have called several mattress firm customer service numbers and they tell me to go through the arduous process of printing off the measuring device and doing the laundry list of assigned pictures. I don't own a printer so this will be a chore so that I can gamble that my warrenty will be honored. My warrenty is for 10 years. The last person I spoke to on the phone basically said there was nothing mattress firm can do for me because this is a manufacturer issue. That being said, go ahead and buy your mattress online for a cheaper price. There's no need to have mattress firm be a middle man if they have no ability to provide customer service if the product is faulty.

Just had my new custom sofa and ottoman delivered. Dominique the delivery guys were outstanding! I…read morelove it - looks so classy. Upgrading the cushions does make them hard. I hope they will soften. Nice working with Ayonna at the Greenfield store- nice people there. It is a great company. Go to the Greenfield store. Yvonne H./Milwaukee

Fabulous service 20+ years later! We purchased a sectional that was a sofa sleeper over 20 years…read moreago from the Downtown showroom and have had no problems with it. In fact, the fabric has held up all of these years with children and dogs! However, the back cushions were sagging and the seats welt cords had worn through. Looked to replace the sofa, but found nothing that compared to this piece. Brought the cushions to the Greenfield store and even though the company that made this sofa was no longer in business, they agreed to add fill and delete the welt cords and renew the cushions. It only took 4 days (had them back in time to watch the NCAA tourney which made my husband happy!) and the couch looks like new! Thank you to Anthony and Michael for an awesome job!!! We are so grateful to have had the option to keep our beloved sectional and still feel as if it was new for a very reasonable cost. I will definitely recommend your store to all of my friends!!!

OMG JUST GOT MY Furniture delivered Today !!!! The 2 guys were so professional and sweet!!!! The…read morefurniture wouldn't fit in a the doorway so it took extra time to take off all the doors; 2 Doors which was time-consuming and the a big pain in the ASS ; however the delivery guys were very patient kind understanding very very professional that I even gave them a tip because of the Outstanding Service!!!!! TOTALLY IMPRESS WITH THE STAFF AND THE experience of American Freight South 27th Street give them a try you won't be disappointed!!!!!!!!!! It was Amazing to have Great customer service!!!!!!

Purchases a stove and it was damaged during delivery. Floor was also scratched and corner of…read morekitchen counter was broken off.

IKEA: At just 17 years old, Ingvar Kamprad founded IKEA during WWII in his home country of Sweden…read more IKEA's name is derived from Ingvar's's initials, Elmtaryd (the farm he was raised on), and Agunnaryd (the nearby village). By 1948 things were in full swing and he started focusing on furniture. Ingvar took notice of the high costs and damage rates that came with transporting his furniture via mail order and in 1953, IKEA adopted the flatpack (ready to assemble furniture) to combat it. Ready to assemble furniture has resulted in IKEA being able to offer products with high quality and low prices. 1960 would see the introduction of IKEA Restaurants in their stores after Ingvar noted customers often leaving around lunchtime, which obviously wasn't good as unlike at grocery stores, hungry customers buy less. After the early 1980s saw IKEA enter the franchise system, the first US location opened in 1985. It wasn't until 2018 though that an IKEA opened near me in Oak Creek, WI. In addition to the full-sized restaurant strategically located in the center of the store, IKEA's other most notable aspect is its layout. Unlike traditional stores organized with aisles, IKEA herds customers on a one-way path that weaves and wags throughout the entire store. Not a bad marketing strategy as it forces customers to see everything and potentially buy more. There are a small number of shortcuts that can be found on a map for customers in more of a hurry. For those shopping with small children, there's Småland, a completely free playground-like area where kids can play for 60-90 minutes. The restrooms are clean and the staff are helpful and friendly. When I initially signed up for "IKEA Family" (IKEA's free rewards program) it was impromptu at the checkout so I could get a discount/sale price. Although it's relatively intuitive, the self-service checkout attendant was willing to help. While not necessary for me, it would have been beneficial for customers like my elderly parents. In the winter, I sometimes wander the store weekly and browse the tastefully decorated displays, often noticing something new each time. They're the only shop I know of in my area that sells individual "Lucky Bamboo" stalks, which is nice as I don't have to buy a whole new pot if one of my stalks dies. Other than the live bamboo, I primarily purchase small decorative items to accentuate my home, but IKEA would have been perfect for furniture when I moved away for college or got my first apartment. Whether you're looking for a new piece of furniture, a complete remodel consult, a new dinner plate, or maybe dinner itself from the restaurant, IKEA is the place to go. Doughboy godkänd (approved) Doughboy_Food_Reviews

It's nice that I'm always able to find someone to help me, even though this is a very large store…read more They're always helpful and make sure they find the answer to my questions. They actually take me to the location where to find my item, rather than just saying oh go to aisle 13, like other stores do. The store is always clean and well organized. I think the prices are fair and comparable to the quality you are getting.

Have made purchases here on several occasions over the past 30 years. We're currently in the market…read morefor some furniture, so we decided to stop in and see what they have. I've always been impressed with both the selection and the sales staff. They're extremely helpful without being pushy. This visit was no different. We found several excellent options and had a very positive experience. We're still checking out a few other places before making a final decision, but I'm glad we stopped in. P.S. Good furniture is expensive, but in most cases, you get what you pay for.

Our sectional sofa was delivered weeks ahead of the projected date with care and professionalism…read more Love the sofa.