Carena Motors sold me a structurally unsafe vehicle with failing brakes!…read more We purchased a used Toyota 4Runner from Carena Motors through Cars.com and had it shipped to our home in Tennessee. It was supposed to be a safe first car for our teen. When it arrived, we noticed damage to the hood and clear signs of corrosion that had been patched over on the lower panels. In the online photos, this looked like showroom reflections. We assumed we had missed it and didn't pursue it further. Sadder but wiser. At least it was safe, right? A few months later, the brakes failed without warning! We had to use the emergency brake to stop the vehicle. Thankfully, this happened in a quiet neighborhood and not on the highway or in the mountains, where we had been just days before. We had the car towed to a trusted repair shop. The mechanic explained that the left rear brake failed due to rust corrosion and the right side was about to do the same. While the car was on the lift, the mechanic also found something worse... A structural support beam on the passenger side had been recently welded over! This was not a repair that restored safety. It was a weld that fully covered the original metal underneath and prevented anyone from seeing the frame's true condition. It was so bad the mechanic asked if the vehicle had a salvage title. He said plainly that the vehicle was not safe and explained that the beam could "accordion" in a crash because of the concealed damage. We contacted Tony Carena directly. We sent photos, video, and documentation from the repair shop. After some back and forth, the only suggestion we were given was to sell the car to someone else. After that, all communication stopped. We now own a car we cannot safely drive and cannot ethically sell. The dealership has refused to take responsibility. If you are not a mechanic or are buying from out of state, I strongly recommend looking elsewhere. We trusted Carena Motors and ended up with a dangerous vehicle that never should have been sold in this condition.

After dealing with this dealership over a 2 month period to get the info that I was promised…read moreseveral times. They finally got me the info videos of the underside of the car which I feel for the vintage of the car (a 2006 Honda odyssey ex) was warranted before traveling 5 hours to see it in person. after it had been listed for 2 months with no pics and or price I got the videos and price so decided to see it in person. I did also ask multiple questions about condition I asked about oil leaks ,air conditioner , many points of the car that where in my mind skimmed over that should have been disclosed in the manner of courtesy to me with them knowing I was traveling 5 hours to see the Van. One very obvious thing was the fact that the windshield was damaged and the damage was in the line of vision which made it a necessity to replace it to pass inspection. When I took the vehicle for a pre purchase inspection the mechanic found a large oil leak in the engine the 2 front struts where leaking as well as one rear shock. the bottom bracket on one of the struts was bent from bottoming out and would need to be replaced there was evidence of the mud skirts in the front having scraped so I specifically asked to have the dealership look for any metal damage under the skirt before coming to see it and they saw none , rear tail light was damaged an would not pass inspection, no mention of this to me . The air conditioner compressor was leaking and would need replacing. I was also promised that I would get in writing a guarantee that the timing belt water pump and tensioner which they said they replaced would get me to my mechanic back home 5hours away to verify the job.when I asked about this before I test drove it . the person that I was given the guarantee by gave me an attitude such that I was being ridiculous about it .Lots of other issues with this dealer ship.! I passed on the vehicle .I would avoid them and look elsewhere. I know they will come back on this review with some smart excuses and blame me . But do you trust a dealership that would send you out on a test ride for a pre purchase and they did not know if the spare tire was good on the car. Until I asked !!!

Well... it just doesn't get better than this!! Truly a great HONEST group of peeps!! The shop has…read morea warm welcoming vibe and their customer service has definately got the WOW factor!! Thank you Kovach Car Care... We truly appreciate who you are and above all your work ethic and knowledge!!

Great team. They are conscientious and honest with fair prices and skilled mechanics.read more

They were extremely friendly and professional. They actually got my vehicle in early and completed…read moreit quickly.

We received great service when we had our Corolla towed in. They were quick to diagnose the…read moreproblem, Jeremy communicated clearly with us, and they got the work done quickly. I will definitely use Corcoran's again when I have a problem with my car.

I called them to have my car towed when my car wouldn't start and AAA couldn't jump it. I believe I…read moregot an answer right away when I called. They were good about it. I told them I was looking for a locally owned garage instead of the national brand I was using. I also said I really needed my car back in a hurry to pick some stuff up. The car was on a trickle charger for a few days. I talked to Matt originally, I believe. The next morning they determined that the starter put in over the summer was bad; the oil drip pan was leaking; bad tie rod; struts need replaced. I agree, all good. I asked for the starter to be replaced along with the drip pan. I was good with the estimates for these, thinking these could be done quickly. We set that up. I forgot to ask how long that would take. I called 5-6 times over the course of the day and no one answered the phone. I think after about 30 rings it finally bounced to a voicemail for a different phone #. They finally called me around 4:00 pm. I told them I needed to know when my car would be ready and they never answered the phone. He was dismissive, which made me more frustrated, AND he was not grasping that I was getting more pissed as the convo went on. Apparently this was a different fella (Chad, I think?) He tells me it was the starter and he replaced it. He would work on the tie rod and the oil pan tomorrow. I told him I never asked them to replace the tie rod. He said he couldn't tell me how long I had on the rod so he was going to replace it. I told him I needed my car to pick some stuff up and would make other arrangements for the tie rod. I already told Matt this. Someone said they would work on the pan the first thing in the morning. I believe they did work on it first thing. Chad(?) picked me up. I was in a good mood, chatting, joking. By the end of the day I was screaming at Matt in my driveway. As I write this, I want to strangle them. I'm sure neither one can figure out why, even after reading this. They will both scratch their heads and blame their victim. Absolutely no self awareness what-so-ever between the two of them. I got my car home. I went to make my pickup over in Macedonia ( approx. 5 miles round trip). The car wouldn't start. I called 2-3 times before I got an answer. My previous frustration of their inaccessibility returned. I became anxious. When I explained what was going on, they were incredulous that I would have a 2nd bad starter. They would get a truck out asap to take care of it. Great. I asked if they had a loaner car I could use briefly for my pickup. I was not mad about the starter. I know shit happens. Matt said he would need my insurance card. I said I didn't have insurance right now because I don't go to many places these days. [I'm converting my house into a bed-&-breakfast.] Matt said he couldn't loan me a car for the pickup I desperately needed because I didn't have an insurance card. He was afraid of something happening and getting sued. Seriously. For a 5-mile local round trip. I asked what the odds were that he would end up in a lawsuit as a result of helping me. He said "probably low" but I was asking them to break a long-time procedure. I could visualize them clutching their pearls. Drama much, boys? I was fuming at his point but just let it go. I let the tow truck driver have it and asked him to pass it on. When my car was finished, Chad(?) called me to tell me it was finished and he started it 20 times to make sure it was good. In that call, I asked him if he needed the starter to be functional in order to replace the oil pan. He said "no." He proudly told me he wanted to wait to make sure the starter was the problem before doing anything else. I tried to get him to understand I told them many times I needed my car. I stopped the convo when he started changing his story. They dismissed me, a potential loyal customer, and treated me like I was a problem for them. The two of them dropped my car off because I told them I was never setting foot in that business again. When Matt handed me my key, his lips were puckered up like a sphincter. I congratulated him on saving his business from ruin. This is when I began screaming at him to get through to him that I was a human being. He didn't take me seriously until I told him that the half-million dollar property he was standing on was partially a result of my pre-covid career as an international business consultant for retail. All of the sudden I got some respect from this guy. I made sure he understood that this was not about a car, this was about a shitty experience pretty much from the get. These guys are not problem solvers. They are too self-absorbed and have no self-awareness. I will never go back and I will never recommend it. I'm going to Boyce over in Sagamore. They actually helped me out without a shit-ton of drama this past summer.

1st time at the shop and I am new in the area. The store was…read morerecommended to me by the discount tires shop I went earlier in the year. Do not base your judgment on the outside and inside look of the shop, as it looks a little old. The people is just super friendly and really want to help you. I just went in for a alignment check. The test was free and they even took me early. I was out in 30 minutes. They have coffee, Internet and all that available when you wait. I was not disappointed with my appointment and the other customers that were there at the same time didn't look either.

This shop did a great job taking care of our family and getting us back on the road. We were…read moretraveling from NY to KY when our wheel bearing broke. We have a newborn and a 2 year old with us, we picked Jim's based on other reviews and we're glad we went there. We got to the shop 45 minutes before they closed, they took a look at it and order the part just based on hearing it. My husband took the car back first thing in the morning when they opened and they had it fixed within 2 hours. The staff were all friendly and helpful, let my husband see how bad the wheel bearing looked and the price was more than fair considering the urgency of the situation. If we lived in this area, we would be customers for life. Thank you so much Eric, Mike and Tim!!

Jim's Auto is a great shop. They scheduled an appointment for me and let me know what needed fixed…read more They gave me good information as well. I had things that needed fixed to pass E-Check. They also saved me a bunch of money by getting what needed fixed now to pass E-Check. They kept me informed of the progress and had my car back the same day. Highly recommend them.

A good friend of mine highly recommended Copley Auto and Collision for some minor body work. I…read morecould not be more impressed. The estimate was reasonable and they could repair my truck in just a few days. The actual cost ended up being much less than the estimate! It only took them a day to do the work. In addition I had just bought wipers but did not install them before taking the truck to the shop. I got a call asking if they could install the wipers! I live in Munroe Falls and Copley is about 25 minutes away. I will definitely use them for future work. Thank you for the great work and exceptional service

These guys are true professionals and masters of their craft. Been to them a couple times now as…read morethey went above and beyond to ensure my car was treated with the upmost profession and diligence. So happy to have an honest mechanic I can rely on. These guys will be my go to and my families from this point on thanks again Copley auto and collision. You're the best.

First of all I had my car at this place for some minor body work. After a few days I picked up my…read morecar and the work was superb. The people here are the nicest and most professional people you will ever find. Jeanette, Nick and Chris are the best. I can't recommend this place enough!! Thanks for an awesome experience!!

Changed phone companies. Had a problem that only popped up occasionally, it was FIXED, a month ago…read morewithout doing what the scanner said. (They find what causes the problem, not replace all the things that don't).

Had my 2016 Silverado (41.000 miles) transmission replaced here and they were great…read more Good price repaired in a timely manner. Pete and his folks are very good.

Did what needed to be done . Very friendly and professional. Was referred by Kuchta automotive…read moreand they were ecxellent.