Living in Hawaii it can be very difficult to work with mainland US vendors. But our experience with SteelMaster, start to finish, was fantastic. I was looking for a simple structure to use as shelter for our small herd of goats. We live on the windward side of the Big Island, where we get an average of 260" of rain a year, so in order to build something that we wouldn't have to replace in 5 years, our options were limited. Wood rots and attracts termites. Plastic falls apart in the heat, and we are trying to use as little plastic as possible, just in general. So a metal building was our best option, and a SteelMaster building ended up being both the most economical, and the simplest to assemble. Scott Buckman, the salesperson I worked with, was incredible. He answered all of my questions, he responded promptly, and he made sure all of our needs were met. Once we purchased the building, everything was shipped and delivered right to our door. In transit, a small piece was broken. When I sent a photo of the damage, they immediately had the factory manufacture the part and send it out. Thanks to Travis and Ryan for all of their help with that! We assembled the structure ourselves with the help of two other people (3 of us in our 50s, none of us in the construction field). It took us two days, but the instructions were clear and easy to follow, and all of the parts were perfectly manufactured so there was no problem aligning things (a problem our friends had with the metal building they had assembled on their homestead - NOT a SteelMaster product!) If we decide to add more structures to our homestead, the first place I'll turn is to SteelMaster, based on the quality, cost, customer service, and ease of assembly. Mahalo SteelMaster Buildings! read more

SteelMaster Buildings - Our goats decided to help with the construction of their new home. - Sheds & Outdoor Storage Near Me - Virginia Beach, Virginia

I wish I would've more thoroughly read reviews before falling victim to their sketchy sales tactics! Good luck finding any provided manuals, blueprints, or even a YouTube video that's functionally useful in guiding your assembly experience! When you reach out for help, prepared to get more bombardment from their unlimited sales staff! read more

Dear SteelMaster, Our two-story, 35'x55' SteelMaster building turned out great. Thanks to the SteelMaster staff for assisting us in assembling the custom applications. I was surprised to learn that there were more than 100 photos submitted for the 2023 contest. Hopefully, our building will appear in the 2023 calendar.  Sincerely, Wil Williams Mountain City, Tennessee 37683 (423) 727-4379 read more

SteelMaster Buildings - Sheds & Outdoor Storage Near Me - Virginia Beach, Virginia

This is by far the worst company. We were excited to make this purchase several months ago and put a deposit and then learned the extreme costs in assembling and foundation and additional fees and called SteelMaster to get our deposit back and were bullied into 'trying' to make the full payment. And Collin bombarded with his demeaning voice on how ALL SALES ARE FINAL, TOO BAD YOU CAN'T PAY IT YOU'RE LUCKY WE ARE NOT GOING AFTER YOU FOR THE FULL PRICE. Seriously are you kidding me? Is this really a company that is run by the amazing Rob Poellnitz? I don't think so. These guys are ruthless and shouldn't have the title 'CUSTOMER SERVICE' next to their names. This is a very sad situation. BUYER beware when you buy in the U.S.A. these days!! read more

Steel Master was a complete masterpiec. From our questions being answered, to the level of professionalism and dedication to customers. As I continue to build I will use Steel Master. read more

Every now and then you come across a company that is so awful, so inept that you wish you have never heard their name. SteelMaster is one of these. I ordered a small structure to use as test bed for a larger project. In the ordering process they are very "on it", calling to make sure the order goes through. Calling too much in my opinion. Calling to chase up on the order and hassling for payment of the deposit with "the prices are going up" and "you are getting such a great deal" sorts of pressure. Once I placed the order, I immediately find out that there is still more stuff I need to buy from them to erect the structure. Expensive bolts that were not mentioned. Sealant, etc. All, of this essential stuff left out of the discussion which you basically have to buy. A tactic to make the price seem lower, yet get you to spend money. The comes the upselling. "Oh you are better off using this mounting system which is easier and better and costs another $2,000." The the endless calls to REALLY make sure you don't want it. Then, months after they said it would be delivered, SteelMaster USA calls to inform you that the delivery is coming from Canada, so not a US company at all, on a long haul truck not suitable for residential delivery. They the tell you, sending copies of the contract fine print, that the delivery will be made to a place the truck can access, in tis case nearly 10 miles from my house. The cost of the actual delivery and labor to do it is now my problem, to the tune of almost $1,000. Any debate is greeted with rude derision and quoting of the contract. This company uses sales people on commission who lie and cajole to get a sale then look for every way possible to make sure you pay them more, or wear costs they refuse to share. Avoid them at all costs. read more

The building arrived as a kit and I had to hire someone to help erect it. The instruction book is generic at best. But we managed to get it done. The front wall was the hardest, but we managed to get it done. It is a great building and no problems with leaks. All in all it's a great building. read more

SteelMaster Buildings - Almost completed shop - Sheds & Outdoor Storage Near Me - Virginia Beach, Virginia

Our first point of contact was the sales person over the phone with Steel Masters. We were originally calling just for quotes and specs. However he sold us stating that had a bigger building that the sale had fallen through on and he offered it to us for the amount left owed on it. He said it was a rarity those deals come along. He had us hook line and sinker. He went on and on about how if we invited the family and some friends we could get the building erected in a 3 day weekend! LIES, LIES AND MORE LIES. 1st ill start by saying the closer up sold us on the base plates and having the end walls painted. Then he forgot to mail us the new slab directions. In turn we poured the wrong dimensions for concrete. He blamed it on the shipping department and the shipping department blamed him. But no one could help us with such an expensive error. Then when we went to erect the arches we had family and friends over and we rented a scissor lift for a week and we couldn't even lift 1 single arch in place with out it twisting. More money wasted. We hired a contractor who has taken a year working on it and it's still not up. Because none of the contractors we call out for quotes specialize in quonset huts they either quote outrageous 600,000.00 or just never quote us and never get back to us. This building was meant to be our home. We are 2 years in and it's still not fully put together. Steel Masters sell on the illusion that it's simple, quick, and cost effective when it has been nothing of the sort. Then when confronted with their own mistakes and misleading sales tactics they are aggressively defensive and have ZERO customer service. read more

We purchased two SteelMaster Buildings approximately eight years ago in 2017 for our new home here on Hawaii Island. We needed both a good sized landscaping shed and a motor vehicle/ work shop on the property in addition to the house garage for multi purpose needs and heavy duty shop maintenance jobs. We needed something that was resistance and impervious to the elements here. In our island location it rains well over 250 inches per year and for six months every year between June and the end of November we go into hurricane season. With both of our buildings I have custom built out the insides for our needs. I even added a PV Solar power system to save on the high electricity cost which are some of the highest in the nation. Both the 10'x10'x12' and 20'x24'x12' foot buildings were put up over a few weeks by my wife and myself with no outside help after we had concrete slabs poured for the new buildings. Best investment we have ever made to enhance our property value and for peace of mind of security for many of our vehicles, tools and other assets. I highly recommend SteelMaster Buildings for anyone needing to expand their storage, security and shop work area needs. read more

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They mailed the architect specifications without telling me and now they want to charge me because I didn't get them. I'm dead in the water because I can't get my building permit without them, wouldn't it be smarter to get me building so they can sell me more parts. It seems they are not interested in getting their products finished rather than making a dollar. read more

BEWARE OF FAKE ADVERTISING AND SALES!!! I contacted the company due to the supposed massive 70% off sale. Turns out this is false advertising and is not mentioned when applying for quotes. Then you will get pestered by pushy sales people. read more

I was interested in purchasing one of their buildings so I went to the website to get an idea of price. The only way to get a price sheet is to talk to a human that is going to ram a sales pitch down your throat sideways. No thanks. I just moved on to their competitors. After reading the other reviews about how people got bait and switched on price, it makes sense why they don't want you to know the cost. read more

They suck you in and spring extra costs on you weeks down the road. My $13,050 ended up costing $20,050. They are trained to treat the client like less than human. One of the arch's got twisted and we needed a new 10' arch. I was told I had to buy the entire arch set of 5 arches, no compromise. THAT was the final straw. This is one of THEE worse companies ever! Go to one of the other Quonset companies. No, Run! BTW instructions are vague if not non existent. read more

they produce a very nice product and it arrives promptly. Everyone i spoke with were very cordial and helpful.

Crooked bunch. Be aware, very aware. They are a bait and switch operation and you'll find they will hurry you to sign with some fake "deal of the day". Then they will bump you with additional charges. Once they have your cc number they will hit it again. Big scam. read more

Such an incredible company to work with and purchase from! My rep was very thorough and detail oriented! 10/10 would buy again!

I dont even have my building and I already hate these guys. When I ordered i told them two things: i need it by April due to weather getting very hot after that and 2. I live in a very rural area on a dirt road. The sales guy looked up my house on Google Earth and said "i see your house and yes, no problem our truck can get there". Well guess what.... first they cant deliver on time, gonna be a month or so late. Next they cant deliver to my house and they want to drop it off 'somewhere else because they cant deliver on an unsaved road. I now have to arrange to have this dropped off and then I have to go and get it and schlep it back piece at a time to my house. People there are lots of choices fo steel buildings. These guys will apparently promise anything to make the sale. Don't get suckered like I did. read more

Here is our BBB complaint: We are a farm located in San Diego County California. We purchased SteelMaste Q30 and Q40, end walls and doors, etc. in June of 2020. In that transaction several misrepresentations were made to us by sales staff regarding calculation books, freight charges, etc. We also ordered insulation in July 2020 but did not take immediate delivery due to a protracted permit period (common here in California). The inspector informed us that the insulation was not acceptable due to fire sprinkler code compliance. SteelMaster started pressuring us to take delivery of the insulation in spite of the fact that when we spoke with the insulation vendor directly they said the delay was no problem. We contacted Mr. Jim ********* at and explained our situation and requested a refund of the ****** we had already paid for the insulation. Despite having spent over **** dollars with SteelMaster via deposits and prompt payments he refused. We tried to work with them. Since the insulation was of no use to us we asked the ****** be applied to the purchase of one their S-10 models. We were told it was no longer available and then we began an extended impass with them (they have held our money now for 18 months). On 12-14-2021 we received an email from Jennifer ***** telling us that now an S-10 building was available "at a deeply reduced owner's pricing with free delivery on the next available load" We were thrilled at this development and told her we would take it. It was less that the ****** of our money they are holding but we said we would go ahead and take the balance in insulation which we can't use just to close this matter. We thought all was proceeding as agreed until we received an email from Mr. Ryan ***** at 8:00 a.m. on the New Years Eve holiday stating they would not provide the S-10 they promised and that we had to take the useless insulation originally ordered in July of 2020 by 1- 31-2022 or we would "forfeit" our ******* They don't reply to our calls or emails. They took or calls after our BBB complaint. Here is our response afterwards to the BBB: Their responses were completely unsatisfactory. They said we agreed to a forfeiture clause. When we asked to show us the clause in the agreement they couldn't (because it doesn't exist). They said their sales representative who promised us the S-10 model wasn't authorized to do so and that they sold it to someone else because they have 30 people in sales, etc. They have been holding over $9,000 of our money for 18 months. They offered us a partial refund of ****** saying they were keeping the rest to "cover their costs". When we asked them to explain those costs they wouldn't and made additional mis-representations regarding the 3rd party insulation company. Apparently they can get away with these practices in Virginia. Here in California they would be in breach of contract, in violation of false promises fraud, etc. If they were in California we would litigate and refer them to state agencies. Given the distance and the amount of time this has dragged on we reluctantly accepted their proposal so in the end they steal thousands from us. A terrible company that should be investigated by the appropriate state agencies in Virginia. read more

Wonderful folks to work with!!!!! Great customer experience from my initial phone call through to acquisition, delivery and construction. Special recognition for Courtney for fielding questions during construction. They met all the timelines agreed upon. The long haul delivery driver, who I believe was simply contact labour, was a joy to work with during unloading. Delivery was during a bone-cold rainy winter's day. He got his semi into my neighborhood without a problem. And he was extremely helpful during the off-loading. read more

We love our SteelMaster Building. The huge open ceilings are fantastic for my RV storage and shop space. It's a bit tedious putting together the foundation and footings, and assembling the building is a little more time consuming than the online videos make it appear, although the process is pretty simple and straight forward. We wouldn't hesitate to recommend SteelMaster to anyone! read more

Most horrible experience if my life!!! These people manipulate you to sign a contract and will not cancel even in the 1-3 day period for contracts. They lie to you and fail to disclose super important info such as the total cost!!!!!! After you sign they start talking about anchors !!!! They don't even set it up for you. Nasty unethical business practices!!!!! read more

To anyone considering buying and building a SteelMaster building, based on my experience: Save all communications with the company, even phone conversations. Before you sign anything, completely understand the document you are signing - it may differ from your expectations. If you have a legitimate problem and aren't getting anywhere with SteelMaster, file a complaint with the BBB and Virginia Attorney General's office. (SteelMaster will suddenly be much more interested.) Consider buying concrete anchor bolts through SteelMaster - they can get a better price than you can. If you do, order them early - they may take a long time to ship. If you receive the parts for the building and are not erecting it immediately, take their storage suggestions seriously, or the parts will not fit well later. Make sure your concrete pad is flat, or later water will collect along the base. Before you start construction, call SteelMaster technical support and ask what you need to know that is not in the instructions. If you don't get a good answer, call again and talk to someone else. Make sure you understand the blueprint completely - Individual dimensions must add up to the expected total. For construction, you need to have at least 4 "alignment tools" (a.k.a. punches with a narrow tip, gradually widening enough to fill a bolt hole). The more punches you use at one time to align panels, the less risk of distorting the holes. Two people can erect a SteelMaster building. We put up a 30' wide, 42' long shed. On our best days we put up 3 arches. On the building's ends, there was a fair amount of sheetmetal cutting required. Overall, I am pretty happy with our SteelMaster building, but you may correctly infer that there were some problems along the way. read more

They have some of the nicest people! They really care about you getting exactly what you are looking for! If you are looking to get a Quonset Hut don't look anywhere else. SteelMaster has the best products and great prices! read more

Wish I had read the numerous unresolved complaints for SteelMaster with the Virginia Office of the Attorney General and Better Business Bureau before doing business with SteelMaster. My experience with this company has been AWFUL!! They went on and on about offering "world class customer service." Well, that was BEFORE my order. Since then, they have made it clear to me: SteelMaster is ONLY interested in making the sale. If one chooses to do business with SteelMaster, PLEASE READ EVERYTHING, ESPECIALLY THE FINE PRINT. My salesperson failed to inform me and misinformed me regarding crucial aspects of my project. After signing the contract, rather than resolve my concerns, SteelMaster referred me to the legalize of my contract and refuses to do the right thing. Regardless of what SteelMaster says verbally, if one has unresolvable problems as a result of this merchant, SteelMaster will adamantly refuse any refunds, regardless of how legitimate the concern or complaint. Lesson Learned. Never again!! read more

Steel Master Buildings came through for us. We ordered a building (16x14) open ended and about half way through the process, we ran into problems with conflicting data from our county regarding snow load. After our conversations with the company, they were able to make acceptable design changes that would get the building into compliance. SMB stuck with the process and got it done and that says a great deal about their customer service, I would certainly recommend them to anyone looking for this type of building. M. Patterson Washington State read more

Sales was very patient and helpful through the investigation and purchase process. The company was good to its word in the promises and representations made by Sales. No gotchas! The after-sale followup was great - they seemed to anticipate what I would need to take delivery and actually erect the building. Delivery from the factory in Canada was flawless and painless. Customer service for erecting the building was a little spotty but I can't say it was anything they did wrong; mostly it was my impatience, particularly over the Thanksgiving and December holidays. I would have to say they are reliable and responsive and truly want customers to be satisfied with the entire experience. The product itself is excellent; everything fits exactly as it should, if directions are followed. I am very confident in the long-term durability of the building. read more

The staff at SteelMaster Buildings went above and beyond during each step of this process to make sure it went as smoothly as possible. They were quick to quote and return all emails and phone calls. When our time frame changed and we needed to get our building up sooner rather than later, they were very accommodating and helped us get delivery bumped up. Matt sent numerous pictures of how the structure should go together and the entire process when so well. If we ever go to expand or build bigger, we will be calling SteelMaster Buildings again! read more

We bought a 20x30 steel building from SteelMaster, had it shipped to Idaho and had it erected on a concrete pad. We worked with Jay Eady closely and he went out of his way to get us a great deal, all of the features we needed and answered many questions about the installation. We are in Southern Idaho and get plenty of snow, rains and wind. No problem at all with the building which holds our 19 foot boat, a tractor, various trailers and other implements. Plenty of room left to fill it up. I would definitely buy another SteelMaster building and it would be great to work with Jay again!!! read more

Purchasing this building was a great investment. While researching and getting bids for a shop I found that the same size building, 30 x 32 x 16 built as a pole barn, was more than double the cost of my steelmaster building. I was able to purchase the building and have the concrete poured cheaper than just the building with no floor would have cost me as a pole barn. With a little help from my friends we were able to put up my shop in a weekend! I highly recommend these buildings. The only thing I would do different was to order the base plates, it would have made life much easier. All in all, great service and they did not lie or mislead me in any way. They even told me that the base plates would make my life easier! read more

after putting a 1/2 down deposit in January for a march delivery of 2 buildings the company ghosted me ... I called and e-mailed in late February trying to find out a delivery date with no response... finally after posting a poor review on the website for lack of customer service I was contacted stating that 1 phone call was placed with no answer but no E-mail or further attempt at contact from the company... when they did contact me stating the manufacturing facility in Canada would contact me in approximately 2 weeks to confirm a delivery date ... I told them that was not per the contract and just wanted to cancel as I had lost faith in the company, I was contacted by asst.sales mgr stating we had a BINDING CONTRACT and no refund would be issued... I told him that as a customer that has lost faith I am within my rights to inspect the load for manufacturing defects, take pictures and deny the load if any were found... his response was that i should just accept the load, pay the driver and deal with the damaged material afterward.. when I told him that is not per the contract he said not only no refund of my deposit but he would not be sending my buildings... I reversed the purchase with the bank, they investigated but were lied to in stating that the company was trying to resolve the delivery issue... Then an E-mail stating that I will be required to pay in full before delivery ( even though that is not per the contract )and my request for delivery is acknowledged and it could be 6 to 10 weeks before the manufacturer in Canada would contact me to set a delivery time... This company isn't a manufacturer and uses a Va. Beach condo as an office ... They are a Total scam, and you can read BBB complaints from multiple people to back my claim. AVOID THESE PEOPLE you had been warned read more

So here is my experience working with Steel Master USA. I worked with their sales staff trying to find a building to use as a shop. I let them know what I was looking for and the budget that I had. They said no problem we can make that work. After talking with them I purchased a 30 x 34 building with the back wall. There was a $250.00 engineering fee that I had to pay for the plans because they had to draw them. I would not expect to have them for 3 weeks. I let them know that I need them ASAP so I can get the building built before winter. Well I got the plans in 2 days that was problem one. The plans were already done, there was no way that they had time to draw them and send them that fast. I went to my local planning office to get my building permit and found out that they did not send me all the calculations with the drawings, which is what was required as for me to obtain my building permit. I called my sales guy and could not get an answer from him. I ended up getting an email from Steel Master about me buying accessories for my building. I told that person what was going on that I needed the rest of the plans so I can get my permits. She called me back and let me know that I needed to pay for the documents and the cost was another $500.00 to get them. It tool several calls and letting them know that I will refuse the shipment unless they send me the documents and that I have already payed there engineering fee's (the $250.00). They came back to me saying that they will send them for a $250.00 fee. I let them know that if they keep hitting me fees that I will write a review about what was going on. After the last manager called me they said that they will send them. I finally got my documents 3 weeks later. With all of the time delays, we are getting too close to winter to get the building built, my having to wrap it up as best as I can and it is sitting until spring. In the booklet they sent it notes that you have to store inside or they will not cover any damages or anything else. So because of everything that has gone on I have an 8,000.00 building sitting in my yard and if anything happened I am out of that money. While all this was going on I was talking to the accessories person and they let me know if I need to get the building up faster and be cheaper on concrete I can purchase a set of plates to make the building process better. After finding out that the rest of the documentation was not going to get here in time to build it without the plates. I had no choice to get them so I can get this finished. I asked about pricing and it was going to be another $1500.00 to get them. So I had to purchase them to get this done because I was told that everything was going to get here in time. I received a new set of building plans without calculations in 2 days. The new plans have us using the plates and not having a gutter in the concrete for the arches to go into. Well the building materials showed up before the document did and it is all sitting with tarps and plastic now till the ground thaws out. This was the most terrible & stressful experience I have ever had with a company. To get anything done is like pulling teeth. It took me several weeks to get the process finally finished and all the stuff to make it so I could actually build the building. I just hope in the spring that none of the parts have been damaged and discolored or starts to rust because of this. I asked why the sales guy didn't offer the brackets system if it would make the project cheaper and easier to install. No one could answer this for me. It seems that they will sell you the building and then start charging you more to get the project done right. I could have built a larger pole building for cheaper than I have in this one. I just want to let others know about my experience so you don't have to go through the same experience that I did. They will hit you with fees and surprises to get more money out of you. If you already purchased the building then you might be stuck like I was. Stay away from Steel Master USA Buildings, SteelMaster Buildings, LLC and Future Buildings they are the sister company to them. read more

Good luck getting your correct blueprints for the building permit process. I bought my 30x60x19 steel quanset hut for 17500 on 4/27/2020. It's still in pieces because I can not lay the concrete foundation without the building permit and I can't get a building permit without the blueprints that are supposed to meet international building codes of 2018. read more

!!!BUYER BEWARE!!! These are quonset style buildings. Many counties across the U.S., and most home owner's associations will not allow you to erect this type of building on your property. Be VERY certain that you will be allowed to erect one of these buildings BEFORE giving this company any money or signing their contract because they will not give you a dime of it back. Since losing nearly $3,500 of my money this way, I've read other reviews online from others who have also lost money. You have to wonder how much of this company's income is gained in this manner. read more

SteelMaster installed our (3) buildings over 25 years ago. They are still standing with minimal maintenance. They have done extremely well through hurricanes on the Outer Banks NC. WRV Surfboard Factory read more

Excellent company! I purchased my storage building from Steelmaster buildings and could not be happier. The sales rep was helpful throughout the entire process. Rich in customer service was extremely helpful during the construction phase. I've had my building for eleven years now and it still looks good as new. I would highly recommend doing business with this company. read more

SteelMaster Buildings - My Steelmaster Building eleven years on. - Sheds & Outdoor Storage Near Me - Virginia Beach, Virginia

I was very pleased with my building. Customer service and engineering were very helpful after the sale, during the time we were putting the building together. Quality is great. We are very happy with our building. read more

My experience with Steelmaster Buildings was top notch and would recommend this company to meet your storage and building needs. My representative actively listened to my requirements and found numerous solutions and were so very easy to work with. I appreciated the hard work on my project, the quality of the structures and the ease of putting them up. As a female decision maker, I genuinely appreciated the consultative approach as opposed to the high pressure sales tactics from other companies I spoke with. I would not only highly recommend them, I will buy from Steelmaster Buildings again in the future. read more

I ordered a Steelmaster 20 W x 40 L x 16'H building with reinforced end walls to be installed on a slab with their steel baseplate in North Central Florida back around 2003. This building constantly sweats with temp changes and the steel baseplates leak water like crazy even after caulking. I've tried butyl rubber caulk / sealant and just about everything. EPDM liquid rubber and Rubex MS caulk (expensive) is the only thing that will water seal the baseplate to the frame and foundation. The untreated raw steel concrete anchor bolts, nuts and square washers they supply for the baseplate will NOT LAST. They will rust like crazy in a few years but the building frame holds up to rust fairly well except the frame bolts are rusting now in 2017. Your tools in this building and anything that is steel will all rust in time. They will tell you to add ventilation options to curb this but none of my conventional steel buildings have this issue. This building as been a PITA. I will NEVER buy a quonset building again. Do not fall for the lock-in price / deposit scam. That is a script they use to get your money with no refunds. I built 2 conventional steel buildings after this one and what a wonderful difference that was. DO NOT BUY A QUONSET building. They are very difficult and expensive to modify for insulation, shelving, windows, doors, vents and other things that can be normally installed in a conventional commercial steel building. Bottom line, a quonset like Steelmaster will end up costing you more money in the end with repairs and a ton of aggravation. But they may be good for storing bails of hay as long as both ends are open. You get what you pay for. Lesson learned.... read more

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So here is my experience I worked with their sales staff trying to find a building to use as a shop. I let them know what I was looking for and the budget that I had. They said no problem we can make that work. After talking with them I purchased a 30 x 34 building with the back wall. There was a $250.00 engineering fee that I had to pay for the plans because they had to draw them. I would not expect to have them for 3 weeks. I let them know that I need them ASAP so I can get the building built before winter. Well I got the plans in 2 days that was problem one. The plans were already done, there was no way that they had time to draw them and send them that fast. I went to my local planning office to get my building permit and found out that they did not send me all the calculations with the drawings, which is what was required as for me to obtain my building permit. I called my sales guy and could not get an answer from him. I ended up getting an email from Steel Master about me buying accessories for my building. I told that person what was going on that I needed the rest of the plans so I can get my permits. She called me back and let me know that I needed to pay for the documents and the cost was another $500.00 to get them. It took several calls and letting them know that I will refuse the shipment unless they send me the documents and that I have already payed there engineering fee's (the $250.00). They came back to me saying that they will send them for a $250.00 fee. I let them know that if they keep hitting me fees that I will write a review about what was going on. After the last manager called me they said that they will send me the documents. I finally got my documents 3 weeks later. With all of the time delays, we are getting too close to winter to get the building built, my having to wrap it up as best as I can and it is sitting until spring. In the booklet they sent it notes that you have to store inside or they will not cover any damages or anything else. So because of everything that has gone on I have an 8,000.00 building sitting in my yard and if anything happened I am out of that money. While all this was going on I was talking to the accessories person and they let me know if I need to get the building up faster and be cheaper on concrete I can purchase a set of plates to make the building process better. After finding out that the rest of the documentation was not going to get here in time to build it without the plates. I had no choice to get them so I can get this finished. I asked about pricing and it was going to be another $2000.00 to get them. So I had to purchase them to get this done because I was told that everything was going to get here in time. I received a new set of building plans without calculations in 2 days. The new plans have us using the plates and not having a gutter in the concrete for the arches to go into. Well the building materials showed up before the document did and it is all sitting with tarps and plastic now till the ground thaws out. This was the most terrible & stressful experience I have ever had with a company. To get anything done is like pulling teeth. It took me several weeks to get the process finally finished and all the stuff to make it so I could actually build the building. I just hope in the spring that none of the parts have been damaged and discolored or starts to rust because of this. I asked why the sales guy didn't offer the brackets system if it would make the project cheaper and easier to install. No one could answer this for me. It seems that they will sell you the building and then start charging you more to get the project done right. I could have built a larger pole building for cheaper than I have in this one. I just want to let others know about my experience so you don't have to go through the same experience that I did. They will hit you with fees and surprises to get more money out of you. If you already purchased the building then you might be stuck like I am. read more

Worst buying experience I've had. My sales person Travis Ashley used every opportunity he could to make another dollar including convincing me that concrete anchors were a better solution than J bolts because they are easier. He clearly didn't t consider the time and labor of drilling 75 15in holes in the slab but he was sure happy to collect his cut of the 9 dollars per holt that I was charged for the anchors. He also convinced me to buy the flat plates to bolt down because this makes the building portable, and it's easier, hardly easier but what is easier for him is the additional 5k he gets to take a cut off of. BUT what really pissed me off is when he finally had a chance to help me when I was missing six parts of the outer curve angle all he could say was that I was outside of thirty days. He said he could eat the cost if I decided to spend another 5k in insulation. Yeah sure I'll give you more money...... I even have a bill of lading stating the incorrect number of bundles were delivered and they ignored it completely. I explained that I was TDY during the 30 days the contract that I had to claim missing parts, THEY DIDNT EVEN ASK FOR PROOF they just said no. I am now pursuing legal action over $450 worth of parts. This company doesn't care about me or you DO NOT BUY FROM THEM. read more