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    Steele Services

    5.0 (1 review)
    Open Open 24 hours

    Services - Steele Services

    Damage restoration

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    6 years ago

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    COIT Cleaning and Restoration

    COIT Cleaning and Restoration

    (19 reviews)

    Awful communication. Dropped couch cushions off to be cleaned and they said 1-2 weeks. About two…read moreweek later got a call saying someone was on their way to come clean the cushions at our house that we had already dropped off with them. It then took another two weeks for them to finally give them back. When we received the cushions back they were dropped off on our porch with no warning. Best part is they now smell like second hand smoke. 0/10 experience.

    I would give this a 5 star review if their scheduling and call team got their act together…read more COIT was quick to respond to my inquiry about carpet cleaning and set up an appointment to get a tech out to provide a quote for carpet cleaning at our house. The tech was prompt, courteous, and provided a good quote. We decided to go ahead and booked the cleaning appointment over the phone a few hours after the visit. I was told we were on the books, and would get a call the day before to nail down a specific time. Unfortunately, it took 4 phone calls to get ahold of someone. On the first call, Monique hung up on me. On the second call, she told me I should receive a call, text, and email from dispatch between the hours of 4pm and 5pm. This call took place at 4:45. I was never contacted by dispatch. I called again after 5 and got another worker who said she would take my information and have them call me in the morning. The morning of the cleaning, I called again since I hadn't heard anything still. I spoke with Monique again, who said she would reach out to the tech and management to call me, but that my appointment was on the books for that morning. About half an hour later, I got a call from management, who told me that they had me on the books for a different day. I told her that was unacceptable, as it was not the day we originally agreed on, and I had taken off work to be able to be home for this appointment. I told her also that Monique had told me I was on the books for that morning. The manager told me that Monique was not able to see any of that information, yet Monique was able to look at my appointment and address...I'm not sure which one was lying to me, but I don't appreciate being lied to by a business. The manager I spoke said she would check with the tech to see if he could squeeze me in today, and made it seem like she was doing me a favor. Eventually, I got a call from the tech that he would be coming in 30 minutes. The tech was prompt, courteous, and did a thorough job. I asked about the appointment time mix up and if they were really busy trying to squeeze me in, and he said my appointment was the only one he had today. The work done and cost of service are worthy of 5 stars, but I have to knock down the rating due to the poor communication, poor customer service, poor scheduling, and dishonesty about the appointment time.

    Arcus Restoration

    Arcus Restoration

    (1 review)

    Remember that they are re-construction managers. If you have a specific thing you need, you can…read morehire directly from the vendor yourself for your own property. Their services add 20 % to cost. It depends on how much you understand what needs to be done. They said they would rebuild and correct the quality of the original work, but the subcontractor just did them minimum. The neighbor on the other side, I was told needed 1900. of work done, but through the mystical insurance industry he received $6400. Who cares? I do because it affected the bottom line of the damages. Just understand it is all a racket and buyer beware. Now the good thing is the workers them selves work hard to please. The managers spend time visiting and work hard also . It is the owners who may be shifty is all these companies. When I lived in Brentwood and Franklin years ago, ServePro was superior and I never had a complaint. The world has changed.

    From the owner: When your home or business in Madison is impacted by fire, water, or storm damage, Arcus…read moreRestoration is here to help-24/7. Our local team understands how disruptive property damage can be, which is why we prioritize fast response times and dependable service you can count on. With years of experience serving Madison and surrounding communities, we're committed to helping you recover quickly and safely. Whether you're a homeowner or a business owner, we provide comprehensive restoration services backed by industry-leading techniques and clear communication every step of the way. From emergency cleanup to full-scale rebuilds, we're here to restore your peace of mind.

    Steele Services - damagerestoration - Updated May 2026

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