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    Stecor Construction

    5.0 (1 review)

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    8 months ago

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    Skillful Hands-Quality Cleaning Servises

    Skillful Hands-Quality Cleaning Servises

    (8 reviews)

    Hi, They did a good job but I found some of my daughter…read moresocks in the garbage as it was put without consulting me whether it has to be thrown or not If I hadn't looked in the garbage while putting it then it might have gone in the garbage

    My wife and I were looking for a cleaning service and after doing some research, we decided to go…read morewith Skillful Hands since we try to support small businesses in our community and they had high reviews from other customers. I spoke with Irina and scheduled a deep cleaning service for $420 (4br, 3.5 bath home); we have two yellow labradors and our primary concern was to get rid of as much hair around our home as possible. The cleaners arrived on time and I gave them a tour of my home per their request. They worked on my first and second floors for about 3.5 hours, and the basement was done in about 30 minutes for a total of 4 hours. I was able to inspect the first and second floors while they were working on the basement and I was very pleased with the work that was completed. They completed the basement and upon departure, I told them I was satisfied with the work and tipped them 20%. Unfortunately, I encountered a couple issues upon their departure, so I decided to reach out to Irina to provide feedback. I noticed a bunch of dog hair on the basement stairs and ended up using my Dyson vacuum to clean it up. The canister was full and you could tell it was very old hair since the canister was a greyish color and not bright yellow when it's freshly shed hair. I showed this to Irina and after some back and forth provided me with a $50 refund for the basement, which was fair since they clearly did not vacuum the stairs or most of the basement (cleaners were adamant that they vacuumed the entire basement and stairs). The whole reason I'm writing this review is due to the next point; the roller head of my Dyson vacuum had white scuff marks all over the sides because the cleaner ended up using my equipment during the cleaning session. They advertise that they only use their equipment, so why did they use my Dyson vacuum? When I showed this to Irina, she claimed I must have made these marks myself and there's no way the cleaner did this. I also specifically said that I'm not asking for them to replace the head or provide any compensation whatsoever, just to own up to what they did and apologize. I have 24/7 surveillance on my first floor and have video of the cleaner banging my vacuum against the baseboards, but she was insistent that I made those marks in the past and that I have no proof. So basically, if they ended up breaking my vacuum (which they shouldn't have used in the first place), they would have said it was already broken and I have no proof of the condition before they used it. I was able to scrub most of the marks out and sent more images to Irina to show that they were fresh white paint marks from the baseboards. I wasn't asking for any compensation for the damage, yet Irina was still was adamant that my wife and I had caused the white scuff marks from prior use. Irina offered me $70 to end the conversation, I told her to keep the money and that I would no longer do business with them nor would I recommend them to family or friends. I'm all about supporting small businesses, but when a business owner goes to blame the customer right away and continue to blame them, even when the customer isn't asking for any kind of compensation, that's exactly the type of business to stay away from. Best of luck in the future, I'm hoping you learn from this experience - Best, Charlie

    Stecor Construction - professional - Updated October 2026

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