Steak N Shake is apparently dead, or at least in critical condition. One remembers the Steak n Shake of old, where you liked going with a group, maybe for a late meal, with waiters and waitresses and good food. This is no more. I took my family here recently on a Saturday afternoon. The place was a ghost town and we soon found out why. First, there is no more wait staff: you place all orders at kiosks up front. The counter staff is gone. You can slog your way through the kiosk process and sit, after collecting the QR codes you are supposed to scan to get your drinks. My wife ordered a sandwich with extra Swiss cheese: she got it with cheddar, and only after asking did we find out they were out of Swiss and just decided on the substitution without mentioning this to us. They did take her meal off the check at least. The dining area was a sad shadow of what it once was and the place was silent. The food was pretty decent, but not really as they used to be, and the experience was much like going to an automat. Going to mark this off the list of places to go back to. read more

I ordered doordash from here and he did amazing, this place on the other hand was horrible, dry food, missing half of the order, i honestly cant tell if the employees are complete morons, or so mentally disabled they should be locked in a hospital never to see the light of day again, if this was the last place to eat on earth I would rather starve to death slowly suffering than deal with the crap they claim to be food, honestly i am shocked this place is still open, and the worst part i know it was this place, the doordasher handed me the bag completely sealed, and offered to get the missing food even though it was 30 mins away read more

Want to love this place so bad... the food is actually good. However, to order in the drive thru they make you wait up to 10 minutes at the speaker. Once you finally get to the window, they tell you to pull forward so they can get to whoever is behind you, but all they said the same thing to the other 3 cars in front of you so it's completely pointless because we are in the same formation - only a few feet further up. Not to mention we only ordered one thing... The workers also always seem to be miserable. This could be a good location. They just need to make some vital changes and be more like they used to be. read more

It took at about 8 minutes for somebody to even answer the drive through speaker. And after all that waiting, their shake machine was down! Or at least that's what they claim. Then it took another 5 minutes for the food to come out by the time we reached the window. A total at least 15 minutes at a drive through with only 1 other car in front of us the entire time. Terrible and clearly understaffed. This location needs to close immediately. read more

This place is severely understaffed. I understand Steak 'n Shake usually = waiting. But this location is the worst. But that's not why I'm leaving this review... If you ever wanna talk yourself out of eating here, go place your order inside. My biggest complaint is the smell. It literally smells musty in here. No telling the last time the floor has been mopped. I lost my appetite sitting in here waiting for my food because of the smell. This place seriously needs to shut down for a few days and get their shit together because it's really bad. Coming from someone who never leaves reviews. read more

Just close this place already. My kids like it, but this place is a joke. No one to take orders, so you have to spend 5 minutes at a kiosk. Also, they took away the self-serve fountain drinks. Now you have to wait to get someone's attention just so you can get your drinks and do the same if you want a refill. And because my son tore off the QR code for the drinks and threw it away, it was a hassle and we had to show them our receipt. Did I mention that our order was made wrong??? Should have just gone to Village Burger. We will next time. read more

Steak ’n Shake - Fountain soda machine not in service. - Burgers Near Me - Woodstock, Georgia

Ordered chili dog, chili was cold, ordered burgers the bun was cold and hard, had to send food back. Grilled cheese sandwich and the cheese was not melted. Terrible food and service.. this place used to be the bomb... now it's a joke... read more

Steak ’n Shake - Cheese not melted on grill cheese. - Burgers Near Me - Woodstock, Georgia

Although the food is decent, the staff are not the friendliest. They are constantly understaffed. They always get the order wrong. The whole experience feels is very impersonal. The last time I had a shake, it was completely melted and had the consistency of soup, I hate the way you have to scan a ticket to get your drink now, and the machine cuts you off after a couple refills. Another thing that irks me is the manager parking in a handicapped spot in front of the restaurant. Doesn't have a handicap license plate or placard hanging up from his rearview mirror. read more

Pulled in to the drive thru at 11:45am on a Saturday. Wait at the drive thru for 5 min (no one else was in line) decided to drive around to see if anyone was there and we see that people are in there so we drive back around. Still no one answered at the drive thru. We drive around again to the window and wave to the guy inside and he ignores us. We end up going in and still no one greets us. We ordered at the automatic menu. I know it's just a fast food place (so much for fast food) but at least greet the customers. When they called out our order which actually didn't take very long so I was happy about that. The guy who was working said there are only 2 people working. Okay, I get that but I had to drive around twice and come inside to find that out. read more

We enjoyed our lunch after church. The service was excellent and very friendly. Our food was very flavorful and ready fairly quickly. The ambiance is all as it should be. Excellent location read more

Ordered a bacon steak-burger meal with fries plus an order of chicken tenders. The burger was cold, fries were cold, but the worst part.. THE CHICKEN TENDERS WERE RAW Tried to call the store to tell them they were serving undercooked food, and they hung up on me 3 times after picking up the phone. The company customer service line has been disconnected... Don't eat here. read more

Steak ’n Shake - Raw chicken - Burgers Near Me - Woodstock, Georgia

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Unacceptably long wait times in the drive-through. Also, they are often out of important items like cheese, lettuce and tomato.

I can't say I'm thrilled with the new system they introduced during or after COVID. They went from a full service restaurant with servers, to a fast casual concept, where you order on a kiosk and then wait for your food. The result? Their business is down, substantially. While their expenses are down substantially, as well, I don't know if they're going to make it and it seems like people aren't happy with it, so their business will go down even more in the future. It seems like what they have, are bean counters making the decisions on how a restaurant is run, rather than professional restaurant managers who understand the business. A problem I had recently when I got there after 11:00pm just to get a shake and the doors were locked (another bean counter bad decision by them). I had to wait in line in the drive-through, which I despise, behind someone who placed a large order. It took at least 15 minutes to get him served. If they're going to have such a policy, they need to change their drive-through procedures. They should've had the man with a huge order, pull into a parking spot somewhere and have someone take his order out to him, so the next customer could get his chocolate shake. read more

Worst Steak and Shake we ever went to. Plus, it only scored 70 at the last health inspection. Extremely rude employees. There are plenty of friendly and good places to eat in Woodstock. I would not recommend this place and we won't return. It is a shame. Years ago it was a great place. read more

Sad seeing such bad reviews. My daughter and I came in today and had a delicious meal. We had great service and talked to a fella who brought out the shake that was more than kind. We really enjoyed our experience. read more

Steak ’n Shake - a sandwich and french fries - Burgers Near Me - Woodstock, Georgia

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I go here all the time way better than Wendy's and Burger King and McDonald's for sure. The food will be hitting after the work shift and they always provide great service when I walk in. I ordered a lot of food and I don't get no facial expressions or nothing like that from no one when I walk in. It's not a simple order. It's at least three Meals I enjoy it. I think you guys should try it as well, the black shirt guy with brown hair handles his crew great also the African American manager better yet all managers be making sure I'm good !!! read more

What a shame. I use a kiosk to order, scan a ticket to get my drink, and then have to get my food. Not to mention the place was just absolutely filthy. Use to love this place, but if I wanted a job here I would have applied. read more

Lousy customer service only complaint 85 characters just doesn't do it. Belive me I tried Drive through girl needs to lose her job read more

Steak ’n Shake - A smoked turkey I made. Nothing to do with my rating but but it was the only way to hit next. - Burgers Near Me - Woodstock, Georgia

so many things went wrong it was a nightmare, first a customer received the wrong order after he touch the food, the people in the kitchen, grabbed the order and gave it to another family that was out side in the car.. that person came in upset that, he gotten food from someone else.. this is disgusting.. and they did it in front of everyone with out caring.. My milkshake didn't have whip cream, and had to ask for it.. they put all the food in a bag.. after telling them we needed baskets for me and my kids to eat.. he said he doesn't have any.. right when i was about to ask for a refund; someone got basket for us.. the food was very cold, missing fries and sauces and it took over 30min!! only two customer was in the restaurant and the other person out side in the car... it shouldn't have taking this long.. trash was over filled.. this place is very ghetto!! never coming back.. everyone will hear about this!! read more

I don't know why I didn't come here earlier! We came here twice with some friends for breakfast and lunch in one week. Both times I had really good food, excellent service and left with full belly! The first round, I got their hash brown with sauteed with onions, sunny side up eggs and crispy bacon the first go. The second go I got their classic single steak burger with double portion fries and a coke. I have to admit I wolf that bad boy down like a hungry badger getting ready to strike a pile of woodpile on a prairie! The place is very family friendly and the servers here are super awesome and very friendly. Definitely will be back! read more

Man... when you look at the most recent reviews you would think you should stay away from this Steak n Shake. That is not the case at anymore. I took the leap and had a Frisco Melt and a chocolate shake for lunch the other day. The bread was toasted, not soggy. Plenty of sauce, which I like. And the milkshake was delish. I probably waited under 5 minutes for my order when I got to the window. Today I had a double cheeseburger and some fries. I was the only one in line and the service was banging! Pulled up to the window, paid, waited 2 minutes and I got a hot fresh burger. I was thinking about this all day. Knowing they deserved a good review at this point in the Steak n Shakes life. Had to come here and share it with the world. This Steak n Shake is back. read more

Well, I tried the drive through around 11:45 this morning and waited about 10 minutes at the speaker but no one answered. They didn't have any signs indicating it was closed so I tried knocking on the window but the kid at the window just flicked me off. I wasn't able to get any food this time but I ordered inside for lunch a couple weeks ago and I did get my order but I had to wait about 45 minutes for the milkshake. I told 3 different people and I guess the first two were just ignoring me because it took the 3rd girl about 60 seconds to go make it and bring it back. She was great, but after today I'm basically convinced the rest of the employees are trying to sabotage this store. I should also mention I had a hair in my frisco melt. I don't think it was intentional or anything, they just have a bunch of long haired fry-cooks that don't wear hair nets. It's a shame they can't get decent help because the new fries are actually really good, even if they were cold by the time I got the rest of the order. Don't waste your time here, try a different location. read more

After repeating my order twice and then asking again if they got my extra fries I was assured they did. Well no extra fries. Waited about 11 minutes in the drive-thru behind only one vehicle. Got home and not only was I missing a fry but my son's kids cheeseburger had a nasty black hair right on the edge. Gross! Will not go back. read more

Steak ’n Shake - Hair on hamburger - Burgers Near Me - Woodstock, Georgia

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Terrible food service ,took 15 minutes to give me my food and dude was rude ,even parked me after waiting those 15 minutes,saw employees just standing there like do something fr ,lazy people I swear read more

Food was cold and nasty do you know where manager? Customer service sucks? Does not know how to talk to customers or provide adequate customer service needs a replacement, has a bad attitude and talks to staff. Crazy. read more

Been visiting this location for years. Love their patty Melt and Onion Rings!! Always good service via the drive through however they can screw up orders so check your bag. Great shakes!! read more

Steak ’n Shake - Burgers Near Me - Woodstock, Georgia

Had a triple cheese burger and onion rings. This was the best hamburger I have had for a long time. It was juicy, tasty, and a good value for the money. I do not usually eat hamburgers when I eat out, but I will take my husband to this Steak and Shake next week. The onion rings were to die for too. Had to top it off with a milk shake. No complaints there either. Server Crystal was attentive, friendly, and she did let us occupy her table 3,5 hours. (Yep, that's a long time to keep server's table.) We talked to the manager, and complimented Crystal. Come to find out that the restaurant was short staffed. Yet, everything seemed to run smoothly. So, we will go back soon. read more

The food was okay, but they charged extra for a sauce which is absolutely ridiculous because we had already paid $20 for two kids meals. The fries were cold and the grilled cheese was not melted at all. The service was alright, but they were a little slow and slightly passive aggressive. This place that I used to love going to as a kid has turned into a typical, overpriced fast food place. read more

It is now like any other fast food joint they have a small menu and also it uses a kiosk instead of people to take orders. I would have gave it a lower score but the shakes are good . There was no ambiance . read more

All right so me and two of my friends went to steak 'n Shake today, we walked in around 11:15 and left around 12:20, it took about 15 minuets to be seated, and then before being seated we are looking around and seeing the place was a complete wreck, tables were dirty when we arrive and they were still dirty when we left. And they might be saying it there shortstaffed and what not but honestly it didn't look like they were shortstaffed and the food took forever to come out. It was not a good experience here, and we've been coming here for almost a year together worst experience yet! read more

Steak ’n Shake - Burgers Near Me - Woodstock, Georgia

Well today of all days (Saturday) this location only had one waitress to serve the whole place. With a army of folks & a manager in the kitchen she had 0 help. Alyssia rocked it even being 6 months pregnant. It did take forever to get the milkshakes that we ordered. Like we were done eating by the time they came to the table. Shame on the manager for not helping her on the floor serving. read more

Steak ’n Shake - a menu for prime steak burgers - Burgers Near Me - Woodstock, Georgia

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Worst service and food I have ever had - be happy with your "one" was no option for zero VERY greasy onion rings, very greasy fries, grease tasted a week old, Food was saturated in grease. Order was completely wrong despite numerous attempts. Tea tasted very old. Will NEVER eat at any Steak N shake again because of this location. Maybe someone from upper management will read this and make some changes for others. read more

We come in maybe twice a year for take-out shakes. And each time we come in I say to T. "This place stinks. Like dirty feet." "Grease," he replies. So I've never eaten there, and probably never will. But the shakes, at less than $4, are pretty good. And there are more than a dozen flavors. Plus, if you go between 2-5 a.m. or p.m. they're half price. Good deal. Just do something about the stench. read more

This is bull shit 24 hrs hope this place shuts down what a waste it's way to nasty inside the place to go in and the service is rude and incompetent read more

Steak ’n Shake - 24hrs my ass lazy freakin ppl it's way to nasty to go inside the place hope it shuts down - Burgers Near Me - Woodstock, Georgia

I come here often for lunch, sit at the counter and am always served with a smile. They have a great waitstaff here and the manager always stops to ask if all is well with my meal. No surprises here, and certainly a step above your run of the mill fast food. Added bonus for my late lunches: Half price on all drinks including milkshakes 2-4pm (am too!!!) Hell, half price milkshakes can even make a bad day tolerable! read more

Steak ’n Shake - Burgers Near Me - Woodstock, Georgia

The word is out! Came for breakfast this morning and every single seat was full. I just recently discovered breakfast at Steak 'n Shake and it is some really good food at a reasonable price. So far I have tried the Cheddar Scramble, parfait, biscuits and gravy, cinnamon rolls.... And more. I haven't had anything yet that I didn't really like. This is the fourth weekend in a row I have come here for breakfast and I don't think it will be my last! read more

Steak ’n Shake - Fruit and yogurt parfait. - Burgers Near Me - Woodstock, Georgia

Long line when we walked in, had to wait about 20 minutes. We saw people getting their food pretty quick,so decided to wait. up to Samantha (Sam)for taking great care of us. Wa always have very specific orders and she made sure everything was the way we wanted. Food was quick so don't worry if u see a line,.... it was worth the wait Thanks Sam! read more

My wife, Rosemary, and I had a bad experience at a drive-in Steak and Shake located at 120 Lauren Woodstock Georgia 30189. On July 30th--just a couple of days ago--we went to the take-out menu board in an attempt to place our order over the speaker. The person taking the order, in this instance the African-American manager, was very short with us, telling me that he would not repeat our order as requested and to abruptly move forward to the window, conversation over. I felt blindsided and so did my spouse. I only wanted the order repeated because my wife is allergic to onions and peppers and wanted to make sure that there would be no onions on her single steak burger, not to mention she, unlike myself, wanted lettuce, pickles, and tomatoes. In contrast I only wanted ketchup and pickles. We were not trying to be difficult or unfriendly. To make things worse the young Caucasian man (a teenager I believe) at the pick up window was about to articulate or repeat the order of his own volition and in conformance with normal protocol, not at our request but to validate the order, but was angrily cut off by the manager (alluded to earlier) who in a very hostile tone of voice stated to his helper that "we don't need to repeat the order seven (7) times"--these were his very words--at which time the young man looked at his boss with disbelief as we did, I quietly whispering to my wife "Did you hear that?". The young man was very polite and customer-friendly, the antithesis of his supervisor/manager. We were then told to park our car in the reserved pick-up space and we did so as instructed and when the young African-American lady delivered the two steak burgers and French friends to our car, I let her know that we were shocked by her bosses' attitude and felt he needed some additional training in interpersonal skills. She was exceptionally nice. As we were leaving the parking lot he waved to us, out the fast--food's store window--as if to say I got your message and in response I'm ignoring you. In addition to the rude behavior of management at the Steak and Shake referenced below, the order wound up wrong, namely I ordered a bowl of chili, but only received a cup (unless the size of a bowl of chili has been compressed similar to cereal boxes reduced in size at a typical grocery store like Publix or Kroger's to use an analogy). read more

First off, let me say that I have never been disappointed in my food at this location. However my last trip in, the server forgot our shake three times and gave it to us to go. Maybe he was having an off day. read more

Waited 15 minutes to be seated and then left. There were plenty of empty tables but they needed to be cleared. Nobody was cleaning tables. Manager was running the register and seemed to ignore the large number of people waiting. Jimmy John's next door was read more

Steak ’n Shake - Lunch before Spark discipleship conference. - Burgers Near Me - Woodstock, Georgia

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