went through the drive thru and got two meals. one of them was supposed to be only pickle and cheese ended up being ketchup all over and cold fries for both orders. went inside to have them remade and they put ketchup all over it again. had to remake it twice. my money will not be spent there again read more

The filthiest fast food restaurant I have seen in some time. Most of the tables are dirty ( we are the only customers). One table still has dirty napkins/kids meal box. Windows and doors have finger prints. The bathroom has no soap or paper towels. There is a pile of used paper towels on the sink. Window sills are dusty. I am usually a generous reviewer for fast food. This is just nasty. The dipping sauce tub was opened before it was handed to me. Typically I love S & S. Blech. read more

Three customers in the restaurant. Two tables clean. We ordered and they have NO bread, all they have are hamburger buns. Didn't want to tell anyone til the food shows up. One person in my group ordered and grilled cheese. Nothing "grilled" about it. save yourself and go to Wendy's or chick-fil-a read more

Steak ’n Shake - Buns weren't toasted and cheese was still cold enough to pull the two pieces apart - Burgers Near Me - Moline, Illinois

The service is way too slow I waited to long and the people in front of us took are food and waited 40 mins for food 1 star

After traveling for a few days, I felt that hangry feeling coming on and knew I needed to find something ASAP. This location did not disappoint. The garlic burger (can't remember the name) was heavenly. The fries were fresh with the perfect combination of soft and crispy. I asked for ranch and the flavor caught me by surprise. I'd be lying if I didn't say I wanted to dip everything into it, soda included. All in all it was a great price for the meal, and my belly was happy. read more

Got done from a rock concert and we were DYING for food. It's late, around 11:20pm but we needed something to eat so we chose steak n shake because really it was the only thing open inside. Knowing that we are coming in close to close, we knew they probably wouldn't be happy but boy were we surprised. Got our food in a decent amount of time, around 5 minutes which is awesome for the time of night. Not only were they super nice, but they actually went above and beyond with their service. I wish I got their names because I was truly amazed since I haven't been here in around 5 years and it has drastically improved. Thank you Steak n Shake employees! You all deserve a raise read more

The last time I was at a steak and shake and it was the one in Davenport closest to Target, my friend and I stood there for 5 minutes while the employees completely ignored us and played on their phones and talked amongst themselves and besides that the food just sucks read more

I'm giving this a one star review because I walked into this steak 'n Shake. I was expecting to see a sign that said please wait to be seated. Instead I was greeted with a sign that said proceed to the kiosk and order what you want. And take a seat and wait for your number to be called. I refuse to give into corporate greed because they don't want to pay their employees. Steak 'n shakes are rapidly disappearing in this country. And they deserve to go out of business. apparently the corporation that owns steak 'n Shake has forgotten about customer service. If you don't provide service. You don't have customers. I will never set foot in another one. It's time for the American public to take a stand and make greedy corporations pay. read more

It was our first time going to a steak 'n shake so we weren't sure what to expect. In my head it was a fast food place but when we came in it said wait to be seated. We stood there for a bit and no body was telling us anything and servers were just passing us left and right. I wasn't sure if we were supposed to go to the counter and order but we noticed it was people that was paying for their bill. Anyways, not really a pale I'd go to again. Didn't like the atmosphere or anything about the pale. I mean food is alright but I can go elsewhere. read more

Went here with a few of my friends. My friend is currently battling osteosarcoma and is 20. She has a handicap sticker due to the surgery she had recently had. We walked in and the first thing the manager David had to say was "you do know you have to be handicapped to park there?" Just jumped right at us assuming because we were teens that being handicapped just wasn't possible? He was so quick to assume because of our age. It was an uncomfortable feeling and was just not the environment any of us wanted to be in. Very disappointed. read more

Those burgers are getting smaller and smaller. Fries are always cold at this store. Service is good though. read more

Steak ’n Shake - Burgers Near Me - Moline, Illinois

What a disappointment! I was by myself & sat at the counter. After 5 minutes, I asked the cook who was right in front of me & he got the manager who got a waitress. I ordered the foot long hotdog with chili & after eating a third of it I noticed the raw onions were missing. This all took a half hour. I think everyone who works there thinks people sitting at the counter are only waiting for a table. They should put up a large sign over the counter saying " waiting area only, no food served ". I finally had enough & left after telling the manager of my experience. At least I didn't have to pay for it! Never again! read more

Found a fruit fly in my drink when I opened my cup. I never would've known if they hadn't put so much ice in my soda read more

Steak ’n Shake - Today's date 6/29/2020 found this in my drink when I opened my cup - Burgers Near Me - Moline, Illinois

Lady taking our orders kinda gave me the impression she has had a long shift and could've used a break or two. Guessing I caught her on a busy day, who knows... read more

NO STARS!!! (had to put 1 star to post this) my family and i all had off work today for the first time in a long time so we decided to go to this place called steak and shake. me and my wife drive to this store(15 minute drive there) order our food at the drive through and was told to pull to the first window. then the drive through worker micaela opened the window and ever so rudely said the total. no how are you hows your day nothing. i said well i hav.... she ripped the coupon right out of my hands and closed the window while i was in mid sentence. then she opened the window the second time and said another total, but i still had another phone coupon for the free milkshake which i didn't get anyway because its half off or some bull crap excuse. (don't download the app its a waist of time) when i handed her that she replied " omg kid really" then grabbed my phone and shut the window a third time. she then gave my phone back and said you cant get the free one because its half off right now. i said okay thats fine i guess. she hands me back my card THEN my drinks after i payed!! not before like every other place. drove home. (15 minute drive home!!!) opened the bag and everything was cold and i was missing a burger the one for my son!!! hes starving! so i have to drive back (15 minutes again) just to be screamed at because i wanted a full refund of MY money back instead of any replacement food because i wanted to go somewhere else now. she said there are NO refunds only food back and no gift cards either. i said ill call corporate to get my money back and she said go ahead your not getting anything from me no matter what corporate says (this supposedly the manager speaking) i was told to basically get bent and left that store with no food or my money back. ROBBED because of their mess up. i ended up going across the street to chik fil a which was the best food and best customer service by the way! and i called cooperate and they told me i had to wait 3 DAYS TO SEE IF I COULD GET MYYYY OWN MONEY BACK. still have yet to hear from them. my advice, go to ANYWHERE ELSE BUT THIS HORRIBLE PLACE. read more

Never waited so long for food here before. Waited way over 30 minutes, only to receive a cold double cheeseburger with dried cheese. Wait, I'm sorry, I ordered a double cheeseburger but recieved 1 1/2 cheeseburger. My dad ordered a prime burger, which is actually 2 regular patties they put together and charge you double for. Might as well order a double cheeseburger for half the price. Luke warm almost cold fried, half a scoop of Cole slaw and SOGGY onion rings. The shakes now come AFTER the meal inside of before like they used to, for us they did. Everyone else was getting theirs before the meal. Shakes are now just scoops of ice cream in a glass, therefore not drinkable. No more coming to this location. It has gone downhill. read more

The burgers keep getting thinner and thinner each time I visit. I guess it's Culver's from now on.

Awful service. Waited 10 minutes for our waters to come. Ordered two steak burgers. One with everything and no tomato. Chicken fingers with buffalo sauce, and a cup of chili. The waiter admitted to losing our ticket. The steak burger with no tomato came with no ketchup, or mayo on it. They forgot the whole cup of chili. They forgot the buffalo sauce. Then when I asked for the sauce it was given to me with some thick white sickness inside of it. (Picture down below) read more

Steak ’n Shake - White stuff in sauce... - Burgers Near Me - Moline, Illinois

Food is good but the wait is long every time I go there. They took my favorite burger off the menu.

I normally don't have anything bad to say about food but when you wait 15 minutes for two steak burger and they are ice cold things could be better. Seems like drive thru was more important than people sitting inside and that is sad . read more

I am very disappointed! First of all walked in people were waiting, and walked out 13 tables dirty and not cleaned off while people are waiting to sit down and eat. The burger so thin u could hardly see it, we didn't get our shakes till after we finished our meal and The shakes were watered down jn a to go cup I never said to go they just handed it to Us with spoons unreal ... floors filthy bathrooms even worse. The service was even shittier I use to love coming in there umm that will be my last time I ever go in there. come on guys get your act together. read more

Steak ’n Shake - This is the single steak burgeR, horrible didn't get shakes till after meal 13 tables are dirty n not cleard Service is horrible disappointd - Burgers Near Me - Moline, Illinois

I come here pretty regularly because the food is cheap and usually pretty good. I love the garlic steak burger and the milkshakes are good. The service is a hit or a miss though. The wait is too long sometimes and half the time the food is cold or the milkshakes are melted like they've been sitting for a while. Other times the service is great and quick. It really seems to depend on the staff that is working. read more

If you want to come by here for a late night bite, or something cheap, then this is the place for you! I had the Jamaican Jerk Double. I wanted something spicy, but the jerk sauce they used did not deliver. It tasted garlicky, but still expect spiciness. It's an alright burger. Fries were perfectly crisp though. I also do commend the service though for being friendly & accommodating, especially since it was midnight. read more

Ah brings me back to going to the Original Steak N Shake while going to school in Bloomington-Normal. Good food for a good deal. I had the Royale Burger that had bacon, fried egg, cheese, and a double patty of the steakburger. My wife had the frisco burger. Nothing beats this place for the price, prompt service, and excellent food especially after a night of drinking... I wish they had one in Milwaukee... read more

We come here a lot and it's still good to get diner food that still tastes like diner food. I love the shoe string fries and great shakes. It's not gourmet but it's still good food either for dinner or late dinner visits. read more

Steak ’n Shake - Frisco Platter rocks!!! - Burgers Near Me - Moline, Illinois

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Can I rate it a 6? Steak n' Shake in Moline, Illinois is awesome. I have been eating there for over the last 12 years. I have ALWAYS ordered the Frisco Melt Sandwich with two sides and have never ordered anything else EVER. I love their shakes, the service, the fries with the melted cheese, and everything is just great. The berry berry cobbler and the pumpkin pie is awesome when they have it. I once went in there while in my military uniform after being gone several years over in the middle-east. The manager recognized me from before I went in the military, and when they brought me my bill they told me it had all been taken care of by the manager. It brought tears to my eyes. I love this restaurant. I once had a scheme where I was going to have family go in there, order my Frisco Melt, freeze dry it somehow, and fedex or overnight it somehow to the middle-east in the hopes I could somehow have one the food is that awesome. I'm so not joking... read more

Sure, the place can be gross in the restroom when it's busy, and it's usually ALWAYS busy with a long wait at the door. It's great food and it's priced right! I always get food from the $4 and under menu. My favorite is the garlic butter double cheeseburger...SOOO good!!! Though I recommend requesting they put the garlic butter (ask for extra) on the underside of the bun since their menu build is to lather the top of the bun with it so it's greasy and messy...I like to eat clean. So delicious! French fries are great, I love the shoestring fries. I tried the flavor variations and honestly not impressed with any of them, which sucks cuz I was really hoping the parmesan garlic ones would be good. But, still a good deal. Coca-Cola products with additional flavors (cherry, vanilla, etc.) to make it special so a definitely additional plus! Great stuff, definitely recommend this place!! read more

30 minutes for 4 milkshakes! The two stars are for the polite lady who was not at fault for the delay but being abused by rude people.

Had one of the best experiences here recently. Hollie are server was amazing nice, helpful and fun to talk to. She made the experience perfect though restaurant were having a few problems none were from are server. The server from last time is still there and I assume will continue to still have problems but I'll be requesting Hollie from now on perfect customer service read more

I went to the drive-thru last night at 7:25 pm. I ordered a new cereal shake right away. There were several cars ahead of me and the line did not move for 5 minutes. I got so impatient that I drove off. Steak N' Shake needs to improve their speediness of their drive-thru. read more

Typical my experiences at this particular location aren't that great (only reason why it's not 5 stars is because of the bad past experience). However, my visit tonight is what encouraged me to download the yelp app, create my own account, and tell you all a bit about my experience. My server, C.J, was all around friendly and kind. His presence brought joy to my and my party, and we left with a smile on our faces happy about our experience with C.J. His humor was smart, witty, and friendly. And the speed+accuracy of the service brought on great joy to me and my party. I do recommend. read more

Pulled up to this location trying to get a milkshake and the lady says after we ordered the shakes that they were out of ice cream

Wow! These guys need a zero and a call to the health inspector. While waiting for our food, an employee was brushing (seemed odd) the freaking ceiling!! Not directly in the kitchen but just adjacent to it. Gross. We should have left then. The waitress was completely inattentive and even came over and said, "do you need anything else?" and then turned around and walked away while my daughter was asking for a to-go box. When we finally flagged her down, she brought a dirty box! Must have been the crud from the ceiling. Oh, almost forgot, they brought my wife the completely wrong order. Yuck on the whole experience. read more

I and another person sat at the counter , and was greeted quickly then we watched as the guy on the grill jammed his plastic gloved hand in to his back popcket and dug around for a wad of keys, to give to another employee, then went ahead and touched 20 burgers , 15 pieces of cheese and three rows of buns with the same hand. Who knows what the hell was on those keys , or where they have been? very bad show for anyone wanting to eat there. after all the of the meat came off, we waited for another ten minutes for our meals to show up. 19 minutes after we had our orders taken still no food. where did all those burgers go ? we both left hungry and disappointed, the good news ! Wendys is only 90 feet away , and we were both eating , 4 minutes later :) Yes the marketing on tv works, and the wait staff are nice and friendly and prompt. but man , thats it. I really wanted to like the place. too read more

I ordered a taco salad and the amount of meat was pathetic! In my opinion, it needed three times more. Do not order this if you like meat.

This place has pretty good food, although the service has become terrible. Ever since they went under new management it's been taking a lot longer to get food, and my orders have been messed up countless times. You guys need to hire a new manager, or this place is gonna close down. read more

If this website let me give a zero, Steak and Shake would have it. I've heard rumors of their inability to keep foods from mixing from my friend that came here and there was a chunk of hamburger in her milkshake. I am a 7 year vegetarian and today I found pork and beans in my pancakes. Not only that but the manager Ryan saw it fit to try giving me coupons for next year to make up for it. I had to walk out of the building to collect myself and while I was gone the manager laughed about it in front of my friends and didn't seemed concerned with the fact that this mistake could make me sick if I had eaten more of it. This mistake shouldn't be taken lightly because if something was accidently added that someone could have an allergic reaction to they could get into some major issues. Luckily the other manager Salvador was more understanding and was clearly embarrassed by this mistake. This issue cannot continue happening. Fix your system and get more people working for you like the second manager. read more

Steak ’n Shake - I'm a 7 year vegetarian and that was ruined today when I ordered pancakes and I found pork in my pancakes. Thanks for that. - Burgers Near Me - Moline, Illinois

Just waited in the drive thru for thirty minutes to get cold food. I could have skinned the rabbit In the parking lot and cooked it before they brought my two cold burger and fries. Get a new crew or something. read more

If you're going to this place, make sure you have 5 hours to eat. Very very sow service.

I had the worst customer service I have ever experienced in my life at the Moline Steak and Shake. My family of 5 had just gotten out of church, and the restaurant was only 1/3 or so occupied. We waited about 15 minutes before anyone showed up to take our order. Our order was taken, and a glass of water was dropped off about 10 minutes later. A second glass of water was dropped off because another table didn't want it. After we had been sitting for 55 minutes, food started showing up at the table...it didn't look right...I lifted the bun & it was definitely NOT what I had ordered. My wife & kids did the same. I stated that we have been sitting for 55 minutes, and now we don't even get the correct food that we ordered? She took the sandwiches back on the tray (after my whole family handled the food) and started going through the slips of orders hanging on the wall...trying to find out which table the food really belonged to. My guess is that the food got re-delivered to the "right" customers...even after other customers handled it! I asked to speak to a manager. The waitress said I would have to go to the cash register to do that. After waiting another 8 minutes, the manager arrived & asked what the problem was. I said we'd been sitting for 55 minutes and our order wasn't even right. She asked if $20 something was OK for a reduced bill...and I stated $20 something for what??? We never got the shakes or food we ordered!!! The manager said she'd talk to our waitress...and that was IT! There was no: How can we make this right? Here's a $25-$50 gift certificate...please come back & we'd like to earn back your business. Needless to say, we went to Wendy's next door...and 8 minutes later, we had our correct order, and the food was EXCELLENT! I've never had such a horrible customer experience in my life!!! read more