This is my first and last time eating here. It's late, so I understand things being a little slow but there were only 3 people in the drive-thru line and I saw possibly 2 small groups inside when we drove around. So what's the excuse for the shitty service? I got home to find my order totally jacked up. I'm so annoyed that I don't even want to eat it. It was a waste of time and money. At least McDonalds has never f*@&ed up my order! Avoid this place if you can help it, folks! read more

The girl working the counter with glasses and blonde hair talking bout she had college stuff to take care of referred to me as shorty while giving me my soda. Like huh . So unprofessional. read more

Horrible service, food was wrong, they ran out of real strawberry, the Staff down to the manager had nasty attitudes. Didnt have napkins had to ask for some. Waitress was new, seem like she walk in and was hired 10 mins before we walked in. They didn't have any kid menus, and when we asked prices on an item she would just place the order before we gave her the ok. Never told us price, on top of the fact that we had to wait 1hr for a side order of fries. My classic burger had no toppings and it took 15 mins just to get lettuce and tomatoes. Manger did discount our food, but he act as if he didnt even wanted to be at work. He Kind of slick rushed my husband while he was complaining about service. Will never eat here again!!!! They don't deserve any stars! read more

The worst! Food was horrible and so was the service. Was trying this out over McDonalds. Will never go back to Steak and Shake at least this location. read more

Had the best server ever. Her name was Messiah. Quick and unbelievably personable. Food was great and kids ate free. 5 star service at a 1 star price. Great location with easy access. Place was full but didnt wait long. read more

Not much to say. After waiting to be seated, walked out about 10 minuets later without ever being spoken to again.

Um, when I lived in Atlanta, I went through the drive-thru of this restaurant so I was surprised to discover there was waiter service inside. My coworkers and I stopped in to get a good shake fix. Yea, well, we waited about 15 minutes for our shakes and, as we consumed them, realized they were not worth the 15 minute wait nor the damn near $5 we paid for each one. Staff was decent. Still no smiles (not sure if this is an Atlanta thing, Bible Belt thing, southern thing, too many of one culture grouped together thing, or what). read more

The Greeter let me and party stand at the door and totally disregarded us. I waited for at least 5 mins until I eventually grabbed the menus and located a table. When locating a table it was wet and had sticker residue on it. I asked for a towel and wiped it off myself. This is ridiculous and poor management hopefully they will do better because I enjoy Steak n' Shake. read more

Steak ’n Shake - Sticker Residue on the Tables - American Near Me - Lithonia, Georgia

The food is good I never had a negative experience with the employees and iOS the only location close to me

Teens work there. I didn't return for a second time or more due to filthy cups that had black smudges of something inside them. My relatives and I ordered at the drive thru. At the window I requested a cup of water then another when I noticed a black smudge on the inside. Eventually the employee at the window and I realized that all of the cups had the same defect. My relatives still visit to purchase from here but I refuse to return for bad services. The pictures of the food is deceiving; the food is much smaller in person. The burger patty is thin and the bun is larger than the meat patty. It's best, I think, to create your own meals. read more

I like steak n' shake, but this location slacks something fierce when it comes to their food in a timely manner. I don't come here often, but when I do it's usually through the drive-thru, but MAN do they take forever! I've dealt with this location and it's like almost any time of the day, busy or deserted, they love to take their sweet time cooking and distributing food. It's very ridiculous... read more

Is it not enough that your burgers are paper thin? Now you have to cook them to a crisp as well? My 4 for $4 triple was literally crispy...the meat was crispy! Who does that? It only took 20 minutes in the drive thru with 2 customers in front of us....must be a speed record. These flavorless meat crisps were not enjoyable whatsoever. Also got 3 of the 4 items. SMH. This place always sucks. read more

Food is great. Service is terrible as always. They can catch a law suit from this dirty, slippery, slimy, grimy floor read more

Steak ’n Shake - The laziest , I don't wanna be here, I hate my job worker I ever seen all week - American Near Me - Lithonia, Georgia

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Horrible customer service despite my party being the only one in the building service still took super long we received no silverware upon being seated and even after receiving our food still no napkins straws nothing had to physically go get for ourselves food took an hour never going back manger sitting on floor chatting cursing laughing with staff never again!!!!!!!!! read more

Went there se 12 on a Sunday. Only 3 people ahead of us In the line. The line did notice for 17 minutes. Seriously. I called in to see what was going on and the manager said there was some mix up with earlier orders and they were straightening it out. You could hear in in voice he couldn't care less. I saw at least 10 cars drive off while we waited 10 more minutes. Beyond ridiculous. The customer service here is HORRID. And I had to warm the food up when we got home. Just sad. , it seemed like they weren't even trying anymore read more

Everything was alright till the end. My food took forever to come out but my waitress was wonderful so I let it slide. I ordered the spicy chicken sandwich with fries and a side of onion rings. The fries were soft and cold but the onion rings and sandwich were pretty good. When it was time for me to pay for the food, I had to witness the cashier and manager arguing about what time the cashier was supposed to leave. I ordered two milkshakes to go at 4:07 PM and continued to listen to the manager and cashier go back and forth. Fast forward to 4:30 PM and I am still waiting on my shakes. Now at this point I'm mad....it shouldn't take that long to make two milkshakes. I go up to the cashier and ask for a refund and she asks me, "Are the milkshakes taking too long?" What do you think? I reply, "Yes, I can't wait any longer. I have somewhere to go".....She has the nerve to say to me "I understand. I was supposed to leave at 2 and I'm still here."....What?! So after she tried to get the manager for the refund, she tells me that the manager is about to start on the shakes now (23 minutes later). At this point I don't even want the shakes so I tell her to give me my money back anyway. The manager comes up to the register without acknowledging me, he didn't even look at me. He gave my "refund", said sorry, and walked away. I look down at the money he gave to me and realized that he only gave me a refund on one shake....I bought two. I got my money back but I will never return to this restaurant. It is unprofessional and not worth my money. read more

I tried to pay my $9 restaurant Bill what a $20 bill the cashier of told me that it was bad do I have anymore money I gave her a Nother $20 bill she said it was bad and I need to pay with a credit card I did and asked for my $40 back she said no it was counterfeit and she was going to keep it I told her to call the police she said no you don't want to do that if the police come they're going to arrest you for trying to pass counterfeit money I call the police anyway they came check the money and gave it back to me she said she made a mistake it was not counterfeit she was running a scam. This same restaurant has 141 complaints against them Steak and shake Stonecrest. read more

Steak ’n Shake - American Near Me - Lithonia, Georgia

Customer service is horrible !!! We waited in the drive through for an extended period of time. The person who took our order was rude. We had to pull forward and wait for our food which was brought out by another rude person with rainbow braids and the worst attitude! If you don't like your job QUIT! read more

If you just so happened to be drunk at 2 AM...come on in and get some burgers and some fries and by the time you wake up in the morning. You will be functioning. Get any burger with the garlic shine on it. Delicious. read more

The worst steak&shake I've been to...I stood @ the register for bout 15 min with no acknowledgment from anybody...I wouldn't have minded waitin if somebody just could've said "hold one minute we'll be right with you" but nothing from anybody..the cooking area is filthy and on top of that they have a health score of 78 which is a C....I'm not going to say I wouldn't go back but I just them to get there business in order maybe start with new staff read more

Again the food is great. However he service is horrible it wasn't the my waiter it was the crew cussing at each other. I watch 3 or 4 families walk out the door. I like this place but the management have to do better. The crew was like a JRHigh reunion. As I was typing I have to remove a star because I was so annoyed by the crew. read more

Trash, slow as hell and poor customer service. It should be shut down and they failed their health inspection in the past. So look out for that read more

Took the other reviewers at their word that service was slow. Thought I would phone in the order. After ringing for 2 minutes before someone picked up I've been on hold now for 32 minutes listening to them swear and bang dishes in the background. I thought I could outlast them but their incompetence prevailed. read more

Steak ’n Shake - American Near Me - Lithonia, Georgia

If your looking for low price food this is definitely it. They have burger and fry meals for $4. Food doesn't taste that bad however the burgers are greasy and a weird texture. This is cheap food so you get what you pay for. I got a peanutbutter cup milkshake and there was only candy on top and the rest was just a plain vanilla milkshake. read more

I'm here sitting in the drive thru for about 30 minutes now. We waited 10 minutes before we were able to order, all the while contemplating going to another restaurant. I've read all the reviews and like others have visited this establishment previously but they just continue to disappoint. Honestly this business needs to be boycotted. They take our money with no regard for the service they provide. We've come to steak n shake and have been told they were closed on more than one occasion. I'm not sure what it's going to take for us to see that our money has just as much value as the next person. Steak n Shake needs to be held accountable for their behavior. read more

Hey , I go to Steak n Shake once a month. I really enjoy there Steak burgers. How is it that the 12 times a year I go there . Six time the tell Me they are out of Ketchup . I mean ketchup for your French fries , not my French fried, Seak n Shake. The next time you tell me you ran out of ketchup, I'm gonna tell you my money is a little short. You gotta have ketchup if you gonna sell French fries, period. read more

It is pretty dirty, rude service and the service is super slow. It's amazing how long it takes to get some "fast food"...the people here seem to hate that they have to work for their money. read more

You're not 24 hours if you close your lobby every night. Stop advertising yourself as "Open 24 Hours." You aren't.

I understand its busy but every single time I go here it's at least a 20 to 30 minute wait on a weekday. WEEKEND!!!! your definitely going to wait longer. I'm giving it a 4 because the food is good and a very good selection on the menu plus my food is usually really hot. read more

The food was good... ONCE IT FINALLY GOT TO US. The milkshakes were slightly milky. They were out of STRAWS, NAPKINS, AND BREAD for crying out loud. That was only a few of the things that were absent. A customer sitting next to me went across the street to TGI Friday's to get STRAWS AND NAPKINS. (Which she thankfully shared with us) Like gee whiz, how can you be out of napkins?? We were in there for about an 1 1/2 hours. Our waitress, Terry, was sweet and trying the best she could. The rest of the staff was rude and inconsiderate! My buddy asked for 25 cents to be charged to his bill so he could get a quarter, and the cashier looked at him like he had five heads... he said "Excuse me?" Then proceeded to throw the receipt at him. read more

First time at a Steak N Shake. Guacamole Burger was excellent and the guac was very fresh. Cajun fries were okay but I don't like the skinny cut fries popular at places like this. The shakes were also pretty good and it was happy hour so they were half off. But the service was very slow and this was 2 in the afternoon...no excuse. Also, the bathroom was filthy and unusable. It was like a high school locker room. When you own a national chain this good there is no excuse for running it this way. read more

This place is the slowest and worst customer service I've ever had. I love the company and have been to different restaurants around the Atlanta area and have had wonderful service. The staff has been rude and unwelcoming to me on many occasions. The only reason it gets a star is because I love the company but this particular location sucks. My most recent experience the gentleman working the drive through charged me for a double steakburger and told me it's the same price as a single steakburger which is what I asked for. And they still screwed up my order read more

I guess I continue to give this location a try because the coupons that the company send in the mail tempt me to it's convenience. But it never fails that they let me down (insert sad face here). Service is a complete hit or miss! It can be extremely great or totally subpar. BUT, it's always slow. Don't be surprised to spend 30 minutes in the Drive-Thru! Especially, if you order a shake! The shakes are good, but not worth the wait it takes to receive them. Honestly, I have got to stop coming here, but the burgers are too good! I need to have learned by now, though. I think I finally have after my Jalapeño Crunch was short and dry for salsa today (I will insert a picture). This location has crossed me with the ugliest Frisco Melt I've ever laid eyes upon, the greasiest Wisconsin Buttery, the sauciest Jamaican Jerk, and even a spicy chicken with a BURNT, flattened bun (I will picture y'all this too). Also worth noting, the fries are bland and tasteless although the food is actually good when they don't ruin it. I wish the company would work on that. They're only half-decent if they're hot, but the shoe-string ordeal is not my preference or one of anyone that I've asked. read more

Steak ’n Shake - Jalapeño Crunch. Lots of Jalapeño, but dry for salsa! Very disappointing. - American Near Me - Lithonia, Georgia

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Love me some Steak and Shake, but this was an awful experience! Was passing through this part of town and thought a fast and inexpensive meal would be great for a party of 6. The place wasn't very busy so we assumed service would be decent, but it took over 10 minutes just to place a drink order. Then another 12 minutes for the drinks to arrive. The waitress mentioned the place being short staffed, but it appeared to be slow enough that this wouldn't be a issue. Empty - dirty table everywhere. This is a monday night, not saturday! Food came out and my double steak burger with guacamole was seriously lacking! They placed a quarter sized portion of brown guac on my burger and said that was the standard amount. This was one of the most expensive burgers on the menu! I've ordered the single steak burger with guac many other times and it always comes with a sufficient amount. Maybe they were running out in the back? I asked and she said no, my portion was "standard". Fries were basically all crumbs and short pieces. This is not a good thing when the fries are mini to begin with. The other plates were fine at our table, only my plate was sad. Had to get other servers to refill waters. It was very obvious that the manager was unhappy with her job. She slowly walked around to odd jobs that the bus boy should have handled. The entire environment seemed to need better management and the employees needed better training. Upon paying the check, the manager (as cashier now) didn't smile or ask how everything was. I will not go back to this location. The one near our house is short staffed often, but the manager makes it work along with well trained staff. I think this is simply a manager who is not experienced enough for the position. read more

We have been in the drive thru for 51 minutes. It's late night. Afraid to post this as it might take longer. Actually surprised people in corporate offices haven't done something about this. Really poor service. Bordering on pathetic. Just got to window. Everyone inside that is working seems to be having a good time, not really working just laughing. Good to joke around. Just hit 55 minutes. Lots of people now watching our food go into the bag with questioning looks on their faces. Employee now fanning herself with drink holder. This is so awesome now. Closing in on one hour in the drive thru. I have enough time to ponder drive thru vs drive through. Are we as lazy as these employees and had to use the word thru? Meal repacked for the third time. Came out wrong. Missing onion rings and beverages. Closing in on one hour. Also fries are upside down in the bag. This would have been fine in outer space, but we were in Georgia. 58 minutes. No onion rings. Do we give up???? Just put the car in park again. We just saw onion rings come from the freezer. Should I call 1-877-stk-n-shk??? 1 hour. We out. p.s. Instead of my large order of onion rings, the container was half-filled with ketchup packets. Not the top half, nope bottom half. Seems accidental. Right? You could just close this store, but these employees would get other jobs. Don't let them ruin other restaurants, keep them all in one place. read more

Terribly slow service! Around 20 minute wait to get a table and once seated after 15 more minutes no one came to take our order (I had to stand up and get somebody). They also offered me one of the new "Fresh Banana" shakes which I then ordered but was told after by the waiter that she forgot that they were sold. To top it off, the food was sub par. They also didnt have any glasses for the shakes because they were all dirty. Avoid this place at all costs. read more

Oh I soooooo should have read the reviews before I dubbed in here! Don't go unless you hab at least 45 minutes to wait, that's fine in our drive thru. Perhaps if the customers err selling eyelashes at their table the servers world be more attentive. I can not reiterate hour extent lackluster the service is anywhere near Stonecrest mall. This is just another reason not to move, dine, ore cine over here!#saveyoself read more

Place is great if you like waiting! I was the only one waiting to be seated, took over 5min , another 15min till they took my order (1X root beer float) then waited another 25min before I left and went to Taco Bell! My drink never came read more

Lady working the drive thru had THE NASTIEST attitude I ever dealt with in 32 years of life. Even worse, the food was somehow nastier than her attitude!!! Burger looked like it sat around for 3 days and tasted the same...gross as hell. And then you see this place has like 120 1 star reviews but yet steak and shake still does nothing, clearly they don't care the customer. Wish I would have saw these reviews before I made the mistake of going there!!! read more

Pass on this place....I have tried to give them multiple chances to do better....But it is the only restaurant I am aware of that must consistently STRIVE TO BE SUBSTANDARD!!! The service sucks in every way, the management has no clue, and their willingness to recognize the meaning of ineptness is overwhelming.....Pass on this place it is HORRIBLE read more