I stopped by Steak 'n' Shake for dinner with my husband. We were enjoying the food (which was freshly cooked and great as always) when a woman at another table complained about her food. The waitress helped the lady who continued, along whomever was eating with her, continued to complain about everything they could, including that the burgers were flat (had they even eaten here before?) In front of the staff. Loudly. Despite seeing her shoulders slump and the smile leave her face for a moment, she kindly gave the couple their check, asking if there was anything she could help them with. She wished them a good night without a response and still managed to check on us with a smile on her face. read more

I am lactose intolerant but I swear to you I will risk it all for a Steak 'n Shake Milkshake. To date I haven't had one better... that is all. read more

Great food- quick and hot. Even delivered to table! Enjoyed the shoestring fries and onion rings. Clean flies and restroom- trash cans empty and not running over. Definitely coming back read more

Remodeled dining room is nice. Sad it's self serve now. The pony shoe was not good. Fries were good.

Honestly the worst steak n' shake I've ever been to. The MANAGER had to ask me what my order was numerous times in the drive thru. I understand they're busy, however, instead of asking me about my order 5 times, write it down or read it off of the ticket. I've wasted tons of money here by not getting what I've ordered. I definitely suggest going ANYWHERE else in Jacksonville. read more

Pros: Fast service, ok food. Cons: Rude staff, forgot requested condiments. Recommend: No read more

Worst service I have ever experienced at any Steak shake I have been in. Ordered milkshakes in the drive through Recieved on in a record time . The other took almost 10 min and when I recieved it it was the wrong order. Advised the kid at the window it was wrong.. He took it back and 30 seconds later he handed me another. I ordered a milk shake .... not a half melted cup of vanilla ice cream and a tea spoon of topping . When I went in and advised them of the problem .. I was told that's how all milkshakes are done ...... I will never spend money in that steak shake again . I ask for the manager. Above the one I was speaking with and was refused that information. Absolutely the worst franchise I have ever been in. read more

The first second I walk in the lady was very rude to my friends and me my food was ok it made me very angry and I dont think I wanna go back

The service was terrible as is usual anymore. We tried to give them another chance, but it seems the bad service is the norm for this steak n shake. The fries and chili mac were cold after sitting on the counter for some time. I had to find the waitress to let her know the food was cold. Then when we got our food, we never saw her again until we were ready to leave. When we went to pay our check, the kid asked how everything was, my wife said the service was awful. He completely ignored what she said, and continued to ring up the check. Very disappointing, will not be back. read more

Worse Steak 'n Shake experience!! Clean but was served old end piece onions, cold fries then had to ask for mayo when it clearly suppose to come on my burger... Worse part was after all that we ordered dipping cheese sauce on side and it came out off white color ( first time ever experienced that) so nasty and this location clearly stated does not stand by the original cheddar sauce!!! Not to mention server stated this location isn't attached to Steak 'n Shake full menu or contacts... An no this isn't a 24 hour location either!!!! Well upsides to this visit I know have learned after 8 years of enjoying this company food I know to ask each location before seating if there privately owned read more

Pretty on par for most Steak N Shakes I've been too. Quick and friendly service, pretty clean and good Steak N Shake food and milkshakes. If you've never been to Steak N Shake, the premise is an old time looking diner that specializes in burgers and fries and cheese sauce to pour all over your fries. read more

Love the new building, fast friendly, reasonable for what you get. Love the chilli mac.

Always packed and I really don't understand why. Very average and high for burgers and shakes especially when you consider the strawberry shake is make with syrup and not real strawberries read more

It's an alright place to eat. Nothing special. Just somewhere to go that isn't the usual Fastfood place.

When I was in college, this was my favorite hangout. Now, I'm disappointed. First of all, they closed the old location and moved right across the street for no discernable reason other than to get Walmart customers. Kind of lame. Now, they're not open 24-hours anymore. WTF? In this town, your only other 24 options are Walmart, the grocery store, and BJ's. Ew. Not being open 24 hours really blows. It's such a small town that SOMETHING needs to be open that's not a Walmart and the greasiest greasy spoon in the world. Food is okay. Service is decent. Ask for Arlene. She'll take care of you as long as you're not an a-hole. read more

If I could give this place NO stars I absolutely would! First of all the customer service SUCKS! I work in Jacksonville once a week and regrettably ordered food from this place for the first time EVER a week ago. After waiting forever to even get my food when the place was not busy at all I ended up with a cold, disgusting burger that wasn't even what I ordered! So I called and should have had a replacement meal waiting when I came back to town this week.. but NO! I called and asked to speak to a manager and was told by Lindsey that they were too busy and I would need to call back in 2 1/2 hours! They obviously didn't know that I am working in a place where I can see their parking lot and there were 4 cars there! Busy?! I tell her what I am calling for, she puts the manager on the phone finally (Her name is Billie, I believe) and Billie is the RUDEST "manager" I have ever dealt with! She couldn't find my information, and asks if I still have the receipt.. who holds onto a greasy nasty receipt for a week, especially after calling and being told it would be on the books and taken care of on my next visit?!?! So, I am out somewhere near $10... I'm ok with this, not really - but it is what it is... It was her complete lack of customer service skills that I am so upset about... Then when I call back again to get a number for the GM or franchise HQ I am once again told I need to call back later! Lindsey FLATLY refused to give me a phone number to complain about the now SEVERAL issues I have experienced here. I called a store from Springfield and got the info from them, who I could clearly hear were very busy and yet had no problem taking 90 seconds to provide me with a phone number and the name of the GM and when she would be in so I could contact her as well. This is the WORST place to go if you want good food or good service... never expect to get even one or the other! read more

Service does not exist. Very few people were eating in the restaurant, we seated ourselves per the sign by the door and waiting for our drink order to be taken. We were not even acknowledged. Several employees were obviously not doing anything, but stood around visiting with each other and patrons they were friends with. We got up and left. Complete joke! We will not be back! read more