The food is always good, I've never had a complaint about the food. But the lobby? Most of the tables were dirty, the floor was sticky. There was a large area where you could clearly see something had been hastily wiped up. And was it bring your kids to work day? Because there was a table in the middle of the lobby with 3 small children, and every so often a worker would come out and talk to them or tell them to behave. Amd the audacity to ask for a tip? Tips are for customer service. You order your own food, get your own drinks, and bus your own table. Why would I tip them when I'm doing everything but making my own food. read more

Steak ’n Shake - Area in the restaurant where something had been hastily wiped up. - Burgers Near Me - Cape Girardeau, Missouri

I love this food! The burgers were thin and crisp and the fries delicious. The only problem I had was that the chili Mac had too much heat in it. I did NOT want heat. I wanted the taste of the chili Mac I've loved all these years. It may have had that taste; I couldn't tell. I absolutely hate that this location is closing. The staff were friendly and the food was great! Guess I'll be driving up to O'Fallon now read more

Steak 'n Shake has always been my favorite place to go and it forever will be. Went here for my birthday this past weekend and it was delicious as always ! Only thing I can't stand is how it went from a sit down restaurant where you got served to now doing it yourself. I miss the chili cups and the old atmosphere! Also I hate how the prices have gone up but it is what it is. Burger and chili is always my go to and never disappoints! read more

Steak ’n Shake - Burgers Near Me - Cape Girardeau, Missouri

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Clean and friendly location. The food is always delicious. Friendly staff as well. Their prices are reasonable and their milkshakes are delicious. Love their shoestring fries too! read more

Everything. Waited over 45 minutes for food and got a refund on our order. Watched the lady making the burgers pick a recipe off the floor then continue cooking. Bathrooms smelt like sewer and were so gross. Facility was terrible and service. I would never recommend this Steak 'n Shake. read more

Went for lunch today waited 35 min for food which I never got went to cancel my order and they was very rude and got smart with me. Some people have a set lunch and can't wait that long I used to eat there once a week but I will never be back read more

I normally give SnS really good reviews. However, this one wasn't near the quality that I have come accustomed to with this chain. First of all, they have no waitstaff, so you have to use this impersonal robot kiosks to order your food. Yuck! The food wasn't prepared as I had ordered it nor did I think the cooks cared. Maybe, they are robots too. The bathrooms are nasty and looked to be mopped once a century. I will not go back here again. read more

Sooooooooo good!! I give this place five stars. I got two garlic burgers and fries along with a birthday cake shake. I'm so glad they cleaned things up. I will definitely be back. :) read more

What a disgusting place to eat at. Can't believe we found here in our food stay away from this place! We talked to the manager only to be belittled. Eat here at your own risk. read more

Steak ’n Shake - Burgers Near Me - Cape Girardeau, Missouri

First things first I walk in the floors were so sticky. I thought I was gonna lose a shoe. not only was I not greeted by the employees, but they seemingly ignored me for about 5 to 10 minutes as they cursed and argued about childish things. I placed my order at the kiosk and for the first 10 to 15 minutes. I didn't even see meat hit the grill and I was the only one in the restaurant. to top it all off with my order I asked for seasoning on my fries. I never received said seasoning along with my water bottle which I paid 2.97 for never received it. when my order was given to me, the man slammed it on the counter while giving me the dirtiest look I thought he was looking at me like I was a whore in church. overall, I am never going there again and I seriously seriously advise anyone with morals or children to avoid this establishment. read more

I have gone to steak n' shake most of my life, the reason I go there is for their chicken tenders. This restaurant is/was my most favorite place to eat on earth. They now no longer sell chicken. I will never spend one dime at this place ever again. I feel as if a part of my food world is gone now. I am greatly offended, disappointed, and very unhappy that they stopped selling chicken. read more

Really good food very clean service was super fast would most definitely come back over amazing!!!

I'm really mixed on this. This was the first time we have been here since they were closed by the health department. I was really hesitant to walk in the door. But, I'm glad I did! It was really good. The service was way better than I expected it to be. The food was really good and of course the price was just right! Will definitely give them another shot. read more

Steak ’n Shake - $4 menu - Burgers Near Me - Cape Girardeau, Missouri

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Employees were very friendly. We got the Grilled Chicken Salad and the Apple Pecan Grilled Chicken Salad. The lettuce and apples were fresh. The chicken was moist. We got a side of guacamole, which we did not try, because it was browning. We asked for fresher guac and received a fresher serving of guacamole; it still had some browning. The blue cheese dressing was fresh, but I didn't like the flavor (I love me some GOOD blue cheese dressing!). I asked for lemon wedges with my salad, but did not receive them. I did not ask for them again. The restaurant is pleasant. There's fun decor and it has comfy booths. Service was fast. read more

Classic Steak and Shake. Divey. It's exactly what you would expect. 3 Divey stars.. Greasy? Yes of course.. I heard a lady complaining one day because her food was greasy..Ha..She's in a grilling greasy spoon for God's snakes..Yes I said snakes. Pretty great service in this place. It's not fine dining but it's filling dining and exactly what you need sometimes when the craving hits. Open late and always consistent. read more

Steak ’n Shake - Inside shot. - Burgers Near Me - Cape Girardeau, Missouri

We were seating pretty fast and when our waitress came over we ordered our food along with our drinks. Our food came out pretty quick, it was super busy however and could probably use a little extra cleaning. Overall it was a great lunch, great staff and excellent prices! I tried the fry seasoning for the first time and I have to say it was pretty tasty! read more

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Dude, good luck getting two entire meals for $15 anywhere else that also includes wait service. I think people give Steak 'n Shake a bad rap because they're expecting world class service. But here's the deal- the garlic double steak burger is dope. The fries come to life when you add some of the seasoning (red lid, always on the table). Chili Mac was my childhood favorite. The workers here run around as fast as they can and do a great job considering they are expected to be both fast food and casual dining. So, the haters can be harsh all they want, but I miss having one of these within 100 miles and sometimes drool thinking about those steak burgers. read more

SHEAN is the BOMB! He made sure my order was correct, he was kind and considerate. Food was good and as ordered

The food was hot and quick. I loved the new Kiosks, which made everything move so much faster. The restaurant was clean and there were attendants helping people order if they needed it. You won't be disappoiunted. read more

Came in with some classmates and we were seated fast. Our drinks were taken and orders. Not even 5 minutes later we had our food in front of us. It seemed like a busy time for them too. The food was okay. The service was great though. read more

Terrible food and service. Definitely never going here again. I can't recall the last time I had food this bad

I eat here every sunday morning. I always order the unlimited pancakes, and unlimited they are. They anointeth my head with oil, and my cup overfloweth. Surely butter and syrup will follow me all the days of my life as I dwelleth in the house if the steakburger, forever. read more

My husband and I were driving through Missouri on our way home for a funeral and decided to stop for something to eat. We were seated relatively quickly but waited forever for food and shakes. It shouldn't take almost 30 minutes for a shake when shakes are your main selling item. We finally got the food and it was lukewarm as if it had been sitting waiting for a while. We left and had to drive around the building to get out and noticed what appeared to be a manager and two other employees smoking outback. Obviously this is why everything was taking so long. Everyone is entitled to a break but during a busy time your manager should be the one encouraging people to do their job rather than playing with their phones. I'm glad I don't live around here so I don't have to deal with this regularly. read more

The general manager not allowing customers to eat or park at the store because they support trump? That's insane. Terrible place to eat, the food is awful. read more

This place is not a place to eat at STAY AWAY ! Food is terrible service is slow and rude. Dirty spoons, forks. If you value your life don't come here nasty!!!! read more

My wife found a hair in her sandwich. When the cashier asked how our food was I told her it was OK other than the hair in my wife's sandwich. The cashier then proceed to tell me the check total and that was it.... not even an apology. Never eating here again. read more

This is my favorite diner in town, they have outstanding steak burgers, and hand spun shakes! I recommend coming on a slow business day, because they take their time on every order. But the quality is hard to beat. read more

Today not so good. Sorry staffed, orders wrong. We stop because it's in the way home but not the best today. Some food's cold

This is a college town with students that have ungodly hours yes but 10 o'clock on a weekday is just a ridiculous time to close and we need to eat do you want us to starve?! You're losing business and now I don't know when I'll be back. Probably next week but still. read more

Was there last night and there were only 5 tables with people but the place was disgusting. There was food and trash all over the floor. The table and booths were still very dirty and the entire place smelt of sewage. Safe to say we walked right out. Will not return. read more

I love coming here because you have great service and great food. I would highly recommend to get the Cajun burger and eat here.

We spent 20 minutes in line at the drive which would not have been an issue if the order had been correct and the staff competent. When it is as finally time to order, we had a hard time understanding anything the person taking the order said because they were muffled, presumably because they had a mask on. The order was not difficult, a patty melt, a western bbq burger, an original double steak burger, plain, an original double steak burger with onion only, 2 vanilla shakes, 1 chocolate shake and one peanut butter cup shake. Even though we gave the order slowly and clearly, we had to repeat it multiple times. The order was not repeated to us after placing it, nor when when we pulled up to a he window. When given the total, I asked for person to repeat the order, They were missing the plain double steak burger and 1 cheese fries. We had to explain that a couple times. When we got the order, it was short an order of cheese fries and the plain original double had cheese on it and the double cheeseburger with onion had pickles on it not to mention the fries were ice cold. There were only a few cars in the drive through and since the lobby is not open it's not like they can say they were over whelmed read more

I eat here every now and then usually not a bad place for a quick burger, I also like their milkshakes as well. The place is usually borderline greasy almost to some considered a dive because of the crowd it serves. I'm not a fan of people mopping floors while I'm eating as the smell turns me off. This is one of my issues with Steak&Shake which I have asked people to please hold off on the mopping until I have finished my meal. Hard to eat when you see something like this. Overall nothing fancy but the food is usually pretty good, Kind of funny how they charge for certain items like tomatoes or lettuce? Sometimes they get busy and noisy tables are close to one another which can be a issue at times and they fall behind thus slow service but overall not a bad place for a burger or shake. read more

This place was closed by the health department. Vermin and roaches. It was reopened so we gave it a try. The food was flavorless and the bathrooms looked like someone had one too many and missed the toilet. Told management and got the response "were busy" and can't get to it. Then one of the employees carried a mop(no bucket) in the men's room and walked out a minute later. I went to wash my hands and all they had done is swirl it around and put an out of order sign on the stall door. read more

i went into the drive through the women taking the order cut me off before i finished so had to make a 2nd order. get up to the window she took our money for the 1st gave change back then stood there talking to who ever and playing with her hair long red ponytail. when she finally handed me my 1st order i had to tell her about my 2nd that she cut me off at. she handed me my wife's soda ( i order large) she hands me a reg size. while she was fixing that my wife checked the first bag my burger was cold and only had it about a min. this isnt the first time we went in there and the food wasn't good at all. i know i will not ever go back read more

Their online hours are not correct, it states that they are open until 1 a.m. Monday-Thursday, and I've been there around 11:30 and they are closed. read more

If I could give this zero stars I would, I thought they fixed everything after the whole roach incident happened, but there was a hair in our food and it was gross. read more

It is extremely rare for us to give 5 star reviews for any fast food establishment (other than Chick-fil-A) but I had to take the time to properly recognize our experience with Steak 'n Shake # 1701701 in Cape Girardeau, MO. The staff there are well trained and very friendly. I LOVE Steak 'n Shake and frequently eat here when I travel (we don't have one in MS) so I love the food but what set this experience apart was the service we received tonight. We were tired & hungry after traveling all day without eating. We wanted to go to another restaurant in the area (Broussard's) but the employees there decided to close very early. Needless to say, we were upset and disappointed. However, we were persuaded to change our attitudes when we walked into Steak 'n Shake. We were greeted immediately by Tyler. This young man was very friendly and focused on taking care of us. We let him know we just wanted to get an order to go. For those of you that haven't worked in the restaurant business, that's usually a sure sign you won't be getting a tip. That didn't influence how Tyler treated us one little bit. He cheerfully took our order that had several special requests. Several other waiters and waitresses asked if they could be of any help as well. Weary from travel, Hangry & upset over another restaurant closing early, we had our spirits lifted by the awesome staff there. Even the cooks took time to chat a little with us. Now we love Steak 'n Shake even more! Thanks Tyler; hats off to you and your co-workers. Great job! read more

Found out from experience, this is a franchise Steak & Shake and they do not honor all meals under $4.00 as advertised on TV and brochures. There is also plenty of other just off the interstate places to eat at this exit. I won't be returning to this Steak & Shake ever. read more

In the 1970s I was on business in downstate IL and happily discovered Steak N Shake. Exceptionally good fast food. Fast forward to 2016, and I was looking forward to . . . a sit-down restaurant with table service?!?!? SNS, just stoppit! You aren't fooling anyone. And at your prices you have got to be seriously underpaying your servers. And stop crushing the burgers to paper thin - the crunch is interesting, but it's not very burger-like. The good news is the food still tastes fresh and our server gave us excellent service. And the prices are still good. read more