Whenever I would go out of town, I would have Waterloo Pet Services (aka Janice and Murray) come by…read moreto check in on my 4 cats. The first time I met J&M, they came by to get to know my pets and collect the key. They took a lot of time saying hi to each cat and learning about her personality. I immediately felt safe leaving my animals in their hands, and from that point I used their services many more times, including over the Christmas holidays. I was always so impressed with their care. They would call if they had any questions, clean up very thoroughly, and write a very cute report of who did what and how much everyone ate. They would also play with my pets and keep a close eye on how everyone was doing, which was impressive because I have two anti-social (ex-feral) cats. I loved coming home and reading about what my pets are up to! I don't have J&M come visit anymore because I moved away from Waterloo, and I deeply miss having such a great resource nearby. I highly recommend Janice and Murray and WPS. They have fair prices and they care very deeply.

From the owner: In your home visits by a professional, certified Pet Sitter are available for dogs & cats, in…read moreKitchener - Waterloo. We provide a great service for you during vacations, long work days and for those times when you just can't be there when they need you. Each in-home visit is customized to meet the specific needs of you and your pet(s). Whether Fido needs his medication, Felix needs some love and his litter cleaned or your little one needs some exercise and a pit stop, we are there for you and your treasured companion. All services can be combined and customized, contact us to see how we can fit into your routine. A free consultation is always provided some days before booking to get to know you and your pet(s). References are available anytime.

This lady is not professional at all! I called her about a month in advance of needing her…read moreservices, and she told me she would call me back in a week. I never heard anything again from her, but she showed up at my house when we were away with a locksmith ready to break into my house!!! Thank goodness my neighbour knew what plans I had made for my cat, and that one of my other neighbours is a police officer. The officer had to calm her down and tell her she was not allowed to break into my home, even the locksmith was horrified! Don't ever call her to take care of your pets!!!!

I sure miss this place. I trained three generations of dogs with Ellie and trusted her to look…read moreafter all of them. I'm so sad they didn't reopen after the fire. I also think it's terrible how people treated her when that happened.

Don't trust this business. I paid for training and she closed her doors the day before we were set…read moreto come in. I never got my money back despite contacting her several times. She also failed to give me any options for days to make up the sessions. Total scam.

We have been super happy with Paws Up KW! They are very friendly and easy to deal to deal with…read more They are reliable and we can always count on them to come walk our dog when we are at work. It gives us great piece of mind knowing our fur baby is well taken care of. Our dog absolutely LOVES them and our neighbours have commented on how great they are with him. We couldn't be more pleased and we HIGHLY recommend them.

From the owner: We believe every pet has the right to be loved as much as they love us…read more We have a wealth of knowledge and experience working with pets for over 50 years between us. A visit from us, while you're away, can help with his or her happiness, mental, and socially well been. We send text pictures and leave report cards, so you know we were there

I asked Mandy to come to my home twice in one day for a walk and then a walk and feeding while I…read morewas in a wedding. From the moment we began communicating Mandy was so lovely. Prompt communication, friendly replies, very accommodating, reasonable prices. She was really amazing to deal with and eased all my concerns about walking a skiddish rescue, the rescue actually really loved her. I will hire Mandy every time I am in Waterloo needing help.

From the owner: Providing fun and stimulating dog walks and in-home pet visits for tails of all types in the…read moreKitchener Waterloo Region.

Denise is two-faced, unethical and extremely untrustworthy. Her and her dog Walker Serrena have no…read moreboundarie. They are just watching to see what false accusations they can conjure up. Keep your guard up because under the guise of caring about your cat or dog they gossip and look fir ways to abuse and betray. I was actually using this "service" respectfully and they went behind my back to contact a vet I had to lie and give a false complaint each to this Vet. I have a black & white copy of their lies and false complaints against me re my pets from the Vet in one of my pet's health record. This review is factual and I have proof of what Denise & Serrena UNPROFESSIONALLY did in betraying a then paying client in early August 2022. My experience should cause you to find another company because this "company" is NOT professional, is unethical, intrusive, and cannot be trusted. I used their dog walking and Pet Taxi services and while I was (until I fired them) a good and trusting customer they were lying - BETRAYING me behind my back to an unprofessional Vet. They had no right or even logical reason to lodge any FALSE complaints against me and the excellent loving care I take of my pets. Denise and Serrena in my experience are incredibly controlling, unscrupulou, untrustworthy and emotionally immature to unstable. If you hire them you too could be abused in the ways I was. They each told their own lies to have tge unprofessional vet call Animal Welfare FALSELY on me in what was established as an UNFOUNDED complaint - both complaints were deemed UNFOUNDED - patently FALSE. Beware if this sad excuse of a "company" that for no logical reason whatsoever lied about me while I was paying them for services - trusting them - THEY ARE UNTRUSTWORTH.

From the owner: We love caring and connecting with animals and creating ever lasting relationships. We provide…read morecare for your fur baby as if they were our own and ensure that they receive the highest quality care while you are away.

Chefs kiss to this place. I cannot recommend them enough! They are such a pleasant staff to deal…read morewith. They were able to figure out what was wrong with my dog instantly, didn't do any unnecessary and expensive tests, explained things throughly and allowed me to ask any questions I had and answered them perfectly. She constantly made me feel reassured that my dog was in good hands and was a total sweetheart. Every vet at this hospital that I have come into contact with is competent, friendly and gives my dog the best of the best treatment. They make sure a solution is found and that no unnecessary costs are paid. If you want the best treatment for your dog or any pet, this is the place to go. I live an hour away from Kitchener (in Hamilton) and I would happily do the hour drive any day of the week instead of going to any vet in Hamilton, because the service here is 10x better than anything I've experienced in Hamilton and honestly is not even in the same league. (The price is also cheaper which is a huge bonus!) Best vets around, period.

Nice enough staff. However twice now I've been quoted on veterinary services and been under quoted…read moreby several hundred dollars, coming time being charged far more than expected! Would NOT recommend if on a budget of any sort.

So we used Wag Time last week while on vacation and our two labs Rosco and Stella stayed for 6…read morenights and they had a great time and got to make lots of new friends. This is a great facility, very new, clean and well organized along with reasonable prices. The owners are really nice and are both huge dog lovers and made us feel very comfortable. Specially once we saw our dogs act as if they all knew each other already. The indoor/outdoor kennels or pens are a great size. Both our dogs stayed together in one. Both indoor and outdoor play areas are also a good size. They posted video and photos of our dogs enjoying play time with many other dogs and replied to any of our questions while we were away. We will definitely be back the next time we need them taken care of. Thanks again Wagtime! The O'Neills (Rosco & Stella)

My Dogs LOVE going to Wagtime! The staff is so amazing! They really take the time to get to know…read moreeach dog individually. My dogs are my kids to me so it's really hard to find a place for them where I feel at ease but Wagtime gives this to me. LOVE seeing the daily videos knowing my babies are having fun! Love it that you don't pay extra for daycare like other kennels when boarding, it's included! Makes it so much more affordable! The facility is very clean! Love that the dogs have automatic doors to go outside and raised beds to stay clean. Highly recommend!!!

I had a terrible experience with this business and the owner is incredibly unprofessional…read more I originally contacted Aaron for dog training. Through email he said he offers two sessions for $180 and in no way indicated that this was a promotion or a deal (he has no pricing structure on his website). We schedule a time for him to come over and he does not show up. He provides no warning before or notification after; he simply doesn't come. I contact him to reschedule, and once he does come I pay up front for both sessions. If it was hard to get him to show up for his job before he had my money, it was impossible to do so after. On July 13, 2017, I email to set up a second session. I did not get a response for almost two weeks. On July 25 I try to schedule the session for the 28th. I get no response until the 30th. On July 31 I try to schedule a session for August 4 and get no response for over a month. On Sept 11 I contact him again to try to schedule a session which I have already paid for and we decide on the date Sept 17. Again, he does not show up for his scheduled appointment with no contact letting me know beforehand or trying to reschedule afterwards. It's now been over two months and it is clear this person is not at all reliable, so I ask for a refund, which he agrees to. He makes and breaks commitments to refund me Sept 21, Oct 16, Oct 30, and Nov 23. Finally today, 5 months since I tried to schedule the session and 3 months since he agreed to a refund, he refunds me not the full $180 I paid, not even $90 since he did almost fulfil half of his agreement, but $55 because he claims that his sessions are usually $125 instead of $90. Hard to say since he doesn't list his prices anywhere. Overall I could not in good conscience give anything but 1 star and I hope to save someone from the headache I have dealt with for the last half a year.

My dog has been going to Wag and Walk once a week for months and we've been very happy. My dog has…read moreirritable bowel syndrome made worse by stress. We were worried at first that she would be stressed after being away from home but if anything she's calmer.