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Stauffer Dental

5.0 (6 reviews)
Closed • Closed

Services - Stauffer Dental

Cavity treatment

Dental exams

Teeth cleaning

1 More Service

Tooth filling replacement or repair

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San Tan Valley Smiles

San Tan Valley Smiles

3.6(65 reviews)
3.1 mi

if you've ever been afraid to go to a dentist. Then just go to Anytime Dental in San Tan Valley. Dr…read moreStevenson and Eric the dental assistant went above and beyond to help me in an emergency. I have anxiety and they did such a wonderful job. To me it was painless and they pulled 2. I can't even express in words how great they are. The girls at the desk are wonderful as well. I want to thank all of you from the bottom of my heart. Thank you!

I am a Phoenix patient for AnyTime Dental and sought last-minute care before my deductible reset. I…read morewas referred to the San Tan location for a root canal, and my initial appointment was excellent--the staff were helpful and reassuring. At that visit, I was informed I would need to return in about a week for a crown. Although the location is approximately an hour and a half from my home, I verbally agreed, especially after being told that additional treatment (a filling and another concern) could also be addressed during that follow-up visit. Prior to my second appointment, I called the office and was told that in order to receive the additional treatment, I would need to arrive earlier. I agreed and adjusted my appointment time accordingly. The day before my appointment, I received another call stating that if I wanted extra treatment, I would need to come in even earlier. At that point, I explained that I could not move the appointment again, as it would require leaving my home extremely early. Shortly after, I received a text message stating that they had "figured it out" and that I could keep my scheduled time and still receive the additional treatment. Based on this confirmation, I attended my appointment as planned. The procedure was completed, and no one communicated any issues or changes throughout the visit. Only at the very end of the appointment was I informed--without prior notice--that they could not treat me for any additional concerns and that all future care would need to be transferred back to the Phoenix location. No explanation, advance communication, or attempt to clarify this beforehand was provided. I am extremely frustrated by the lack of communication and professionalism surrounding this visit. I went out of my way to adjust my schedule, travel a significant distance, and comply with every request made by the office--only to be told after the fact that the agreed-upon care would not be provided. As a healthcare worker myself, I understand how busy and demanding clinical environments can be; however, clear and timely communication with patients is a basic expectation, and there is no excuse for this level of disorganization. This experience was disappointing and avoidable, and it has significantly impacted my trust in this clinic.

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San Tan Valley Smiles
San Tan Valley Smiles
San Tan Valley Smiles

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Ocotillo Trails Family Dentistry

Ocotillo Trails Family Dentistry

4.7(25 reviews)
2.8 mi

I moved from Glendale to Florence a few years ago, but continued to drive the two hours each way to…read moresee the dentist we knew because we trusted him and he never peeled us for unnecessary work. After a time we decided that as much as we liked him, we needed to find something closer so we didn't lose a day each time we needed out teeth cleaned, or in case of emergencies. Ocotillo was considered because of their stellar reviews, so I set up appointments for my wife and daughter to get their teeth cleaned. They were my Guinee pigs before I went there myself. :-) They reported back to me that the girl at the front desk argued with my wife that she needed to have my daughters payment run through the insurance company even though my daughter wasn't covered as such and my wife was totally willing to pay cash. As soon as my wife finally gave in out of frustration and told her to give it a shot the girl acted all offended and said she couldn't do that as it is considered insurance fraud. This is what my wife had been trying to tell her so she was very confused. The girl then got into a dispute with my daughter over her age, refusing to believe her when she said she was 22. Not really sure what that was about. As soon as my wife went in, the dentist looked at the x-rays and without even looking into her mouth began telling her she needed a deep cleaning, crowns replaced, implants done etc etc. Our other dentist was REALLY good, and never tried to upsell us for things we didn't need. He even yanked her chain about doing cosmetic work she told him in no uncertain terms she wasn't interested in, asking her when he could get started. She was not happy. So I cancelled the follow up appointment she made as they told her they didn't have time to do all the necessary work that day and made an appointment with our previous dentist for a second opinion. If he says she needs that work done then fine, but as she goes to the dentist on a regular basis I would be shocked to find out that in the six months since her last visit her teeth have staged a revolt and need to be subdued to the tune of thousands of dollars.

My husband and I started going to this practice since 2014. We absolutely loved the staff and the…read moremodest but clean office that gave the very best care. I was very diligent about getting my cleanings & exams, but in 2019 I could no longer work and had no insurance. I lost my husband in 2020, and was very nervous about scheduling an appt this year. After leaving voice mail messages early July with no return calls, I worked up the nerve to drive by to see if they were still open. I thought that might be the case because the voice mail referred to Memorial Day which I found odd. I stopped in on TUESDAY July 6th, they were open, Taylor said Marie & Desiree were no longer there, but said she could get me in TOMORROW. She asked if I wanted a card & I said no, I was putting it in my calendar, but because I had bi-lateral hip replacements I needed a presciption for antibiotics prior to appt & it was going to be really tricky trying to get it filled so quickly. She gave me a prescription, I scrambled to get it filled so quickly, took pills the hour before my appt time, showed up for the appt, office was closed. Called 3 times before Taylor answered, she ARGUED with me that she tried to give me an appt card, she had it in the trash and it said the 8th, not the 7th. I guess the word TOMORROW doesn't mean what I thought it meant. I was angry because I took an antibiotic for no reason, I was not swearing, but she said I disrespectED her. I was so upset I re-scheduled for 2 wks later. I showed up, and Taylor tried to make a joke that she was surprised I showed up because she didn't think I wanted to see her again. Not wrong. My cleaning was with McKenzie who was also new, she was sweet but water was going down my throat & I had to sit up to cough up water at one point. I didn't feel like I got a great cleaning but just wanted to get out. Dr Roper did a quick look, did not address the tooth I was worried about, pushed for me to get a mouth guard & rushed out. While still in the chair, McKenzie offered to schedule my next cleaning. She actually said "Six months would bring us to JANUARY 31ST, but we might be closed because of NEW YEARS EVE." I was shocked & slightly insulted, but I kindly told her she was off a month. She put an appt card in the normal dental goody bag. Taylor was not at the desk as I was leaving but I just wanted to get out of there & left. As I was driving home, Taylor called & said I failed to make my payment. I stopped back in later that afternoon. She said I did not give my insurance information, and I told her she had made a copy of my card back on the 6th. She looked & said she did have that. I showed her my appt card, and asked what date does this say? It showed 1/3/22. She read it to me as ONE THREE TWENTY TWO. I asked what date am I scheduled for? She said one THIRTY one. I said to cancel whatever appt I had & to have the Dr call me. Angela the manager called me, then Taylor who apologized saying she didn't realize how upset she made me. I asked for referrals to another office. To this date, I have not recieved any referrals or a call from Dr Roper. Dr Scheerhorn & Marie are no longer there, and this is definitely not the attention to detail that I have been accustomed to & a faithful patient of this practice, and have recommended in the past. Sad and extremely disappointed.

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Ocotillo Trails Family Dentistry
Ocotillo Trails Family Dentistry
Ocotillo Trails Family Dentistry

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Stauffer Dental - generaldentistry - Updated May 2026

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