jhonny is the best !!! always accommodating great pick up service as well they definitely get orders out quickly

I have been a loyal Stater Bros. shopper for over 20 years. The store has always been known for its excellent customer service and quality products, and in all that time, I have never had a terrible experience--until today. Robert, a cashier, made it very clear that he is not there to provide customer service. When a guest needed assistance finding snowflake pasta, I kindly asked if a courtesy clerk could help her. He responded that the position no longer exists and emphasized that employees are not "slaves." I was shocked to hear someone speak that way, especially in a customer-facing role. The customer had already looked for the product on her own and clearly needed help, yet no one made an effort to assist her. I ended up giving her the pasta from my cart and decided I would shop for it at another location instead. I have tremendous respect for employees in all positions, but the lack of courtesy and willingness to help was unacceptable. I'm leaving this review because this level of customer service is not what Stater Bros. stands for, and it's disappointing to see it decline. On a positive note, you need more employees like Stephanie Z., who is one of the best cashiers at this location and represents the brand well. People used to complain about a district manager named Alfred--but honestly, Alfred needs to come back. It seems some employees have lost sight of what customer service truly means, and it's time for leadership to step in. read more

This review is for the Stater Bros in Phelan Ca. I am a longtime customer for Stater Brothers Phelan. I have no problems with the Management or with the storage in general. My problem is with the bakery department. I've been purchasing their raisin bran muffins frequently until lately. They've changed the recipe for the raisin bran muffins and they are not the same nor are there any good. One of the differences is that they added bran flakes on top which turn into hard flakes that you can barely chew. I don't know if the recipe changed for the muffin itself, but it just does not taste the same. I ended up throwing away a package of three. I've gone from buying two packages of brown muffins a week to purchasing none. They are that bad. Please if someone isn't listening go back to the original recipe for the raisin bran muffins. Thank you for listening Signed, a not very happy customer. read more

I love this store because of the help I get when I need it from The managers Johnny and Chris , who are amazing ! AND, the cashiers Araceli and Natasha are incredibly awesome ladies and crystal, who works in produce . They are so nice and caring and I'm so grateful when I see them when I do my shopping . they always make me feel cared about in this world where so many people don't care . read more

The older MAN with the shoulder length hair is rude. I did nothing wrong and he was straight up rude, it's like he wants to be sarcastic but he's horrible at it. I suggest that you avoid his line as often as possible to avoid any rude remarks. read more

I posted a review before for Tonia but I might have done it for the wrong store. Tania is a great employee, always smiling and willing to help in the produce department. read more

Bought a pork butt on Sunday. It's Tuesday and it's rotten. Not the first time and probably won't be the last. It's not worth the gas to take it back. read more

I go here a lot. It's clean and orderly and the workers are friendly and helpful. No complaints!

I just went into stater brothers on Thanksgiving an associate from the meat department. He is actually the department manager from the meat department I think his name is Wade. I was in a pinch and he helped me out with a ham. This stater brothers is the best one I've seen ever. It's clean people are friendly and their meat department just looks immaculate and beautiful. Never seen one like it. Highly recommend the stater brothers. read more

Stater Bros. Markets - Their meat department is beautiful - Grocery Near Me - Phelan, California

Good assortment of food and the service was excellent! Fast and friendly. Would definitely come back to shop here.

I really don't even like shopping at starter brothers very often but this one is pretty good! Clean and the people are very nice. The service deli food is always cooked well which isn't something that is at every stater brothers so, enjoy! read more

Virginia was amazing in the deli she has the greatest customer service and did everything perfect we will definitely be back

I shopped here three times while I was staying with a friend in nearby Pinion Hills. It had everything one would want from a Stater Brothers - just like any cookie cutter grocery chain should have. The notes I have are - some produce was not as good as others - lettuce was over priced and had brown parts - there was next to no "Manager's discount" section for meat - and the discount "fast sell" rack of baked goods and random items was a real cheat, with the price tags written in a way that it looked like there was a significant discount but it was actually only about 10% (not worth it for a loaf of fresh bread that will be hard as a rock in two days). read more

Went there today for fresh veggies. The produce department was abysmal, messy, spoiled fruits. I bought the best out of the bundles of soggy and soft carrots. Shameful. Couldn't find any employee to see if there were fresher veggies in back. Staters, you can do better. read more

Stater Bros. Markets - Soggy carrot, best one in the whole bunch. - Grocery Near Me - Phelan, California

Don't buy Carnitas burrito unless you want to pay 7 bucks for mainly rice and beans item located by the front of the store and wish they'd shut their fan off right when you walk in the door it's like 40 degrees out.I get a if it where hot outside but it's not read more

Arrived at phelan and stopping by at the stater bros was the best experience ! Customer service was the best by an employee named brisa , she was so polite and redirected me personally to the item that I was looking for , I'm from LA where they only point or even ignore you but by her doing that for me was far by the nicest customer service . Sweet and polite ! Best customer service from brisa !! read more

I have never met friendlier people in my life. Each time I go in they know me even during Covid! Sometimes I can't find anything I am looking for, (not their fault as I am blind in my left eye and can't see out if the right lol) I ask anyone that works there and they take me directly to find the product. Their selection is great even though they are smaller than some of the other stores and if they are out, simply ask and they will check in back for you. Service with a smile! I'd give them 10 stars! read more

The bakery department made the most adorable cake ever for my daughter's birthday. Cake was ready for pick up on promised date and time. read more

Stater Bros. Markets - Cake - Grocery Near Me - Phelan, California

The workers here are very helpful and friendly. Being that this is the only grocery stores for miles, it always has what I need. There is a fresh sushi bar near the deli which I was a little skeptical, but after trying this sushi is soooo good! Very fresh and flavorful. Nothing like what I would imagine store bought sushi would be. I even tried one with the raw fish and it was better than some of this sushi places around. read more

I have had a great time shopping here so far. To the person who left a bad review because the cashier didn't say hello to you, Get over yourself. This store has great associates. Hope they're doing well despite the negativity they may receive. read more

Lisa Q was my cashier today and she came off very rude I had 2 items and as I walked up I said hello and was greeted with an immediate "do you have an id" which I had ready because I had beer but she ignored my hello. I had just seen her have a happy conversation with the guest before me so it felt as if she was intentionally rude. Will definitely avoid her in the future. read more

Today I went shopping at Stater Bros Phelan. I dropped my change purse just outside my car door but didn't know that I had lost it. When I returned to my car, I was very surprised to be met by a young man who is an employee of Staters Phelan. His name is Samuel Ponce. He was out collecting carts and told me that he found a small purse by my car. He had tucked it into my car door handle so I would see it if he wasn't around when I got back. I was sooooo surprised and happy to see that this guy had not only found my purse but he also made a solid attempt to have it returned to me. I offered him a reward and he flat refused, saying that his morals would not let him take a reward. So,,,, If there is any supervisor or management position who is responsible to give Samuel his employee evaluations, it is my heartfelt request that he be recognized for his honesty. I had about $50.00 in small bills and change in that purse. Another person would have stolen it, but Samuel went the extra mile to make sure I got it back. THANK YOU SAMUEL PONCE!!! read more

I grew up going to this state brothers as it is an only grocery store in a little desert town. It was very crowded, per usual. But the shelves were stocked and the store was clean. The cashier was very friendly. Parking lot is very busy. The carts were at the front of the store in their nice rows and not strewed out amongst the cars. read more

Stater Bros. Markets - Grocery Near Me - Phelan, California

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I have lived in Phelan 28yrs. and rarely go anywhere else. I appreciate the store and it's employees and will continue coming here. Thank you! read more

Stater Bros. Markets - Grocery Near Me - Phelan, California

nice size market, has two sizes of shopping carts, some of the locals look like they've seen better days, but then again, maybe it's because i went today and it's new year's day, and everyone's still hungover lol. *shrugs* great selection of what we want and need, friendly staff and workers doing the restocking, large parking lot up front. :) happy new year! read more

Pretty sad when employees of a store don't know which aisle a product is located on, but it's downright pathetic when one asks an ASSISTANT MANAGER and gets the rolled eyes, "I have no idea, try aisle 14 or 15" comment, and she's STILL WRONG. Yes, that happened to me once with an assistant manager. And although a couple of other employees were friendlier when asked about other items at other times, I've been given incorrect locations for products at least three other times. Not to mention, they do not carry a lot of items that customers take for granted at other Stater Brothers locations. Being the only game in town, I guess they think they don't have to try as hard. This store needs some competition. Ralphs, where are you and when are you opening a store here? read more

This store is horrible. The only reason I shop there is because the prices are reasonable and it has a decent selection. Customer service is terrible. Baggers/ bag boys look at you like you're crazy when you ask for help to your car- this happened to an elderly family member of mine. Checkers don't even acknowledge you when you are standing right in front of them. They are too busy talking to their fellow employees about their weekend and evening plans. Like I said, I feel like I have no choice shopping there because of where I live. But this Stater Bros needs an employee and customer service overhaul! read more

10.99 per pounds for chicken wings makes me wonder where else they're sticking it to the people. So 10 wings by way is $3.50 per wing. Ouch. That's Over $35 for 10 wings but if you get a chicken meal it's only A little over $15. There's no shortage of chicken wings. Oblique my eye on Stater Brothers market to see what else they're gouging. read more

The only saving grace of this dump is that it's close. While other reviewers said the prices were reasonable, I found them a bit on the high side. Fresh fruit and veggies? Forget it. It looks like this is where apples and carrots go after they've gotten too old and nasty for other stores. Most of their food is old. I've bought grapes, bread, and other items there that grew mold after just a couple days. Blame me if you like, but the stuff I buy 20 miles away seems to last a good long time, and it has to travel 20 extra miles in the desert heat. Checking out takes a while...it's nice to have an Iphone I can play games on while waiting for the checker to fiddle around with whatever the guy in front of me is trying to pay with. They're not open 24 hours, so they do tend to get mobbed during open hours, making the wait even longer. The parking lot is a nightmare, though that has more to do with the locals than the staff. I don't go there unless I absolutely have to, and usually it's just to use the ATM and Red Box. UPDATE 03/15/2015 I was in there a couple weeks ago to pick up those tiny little tangerines, called Cuties. I saw some of them rotting right there in the store. Evidently this is something their managers feel customers want. read more

The saving grace of this Stater Bros is that they have good prices, are always pretty well stocked, and there are a few nice people working there. They only get two stars because the store feels older than dirt, it looks grungy, and there are a lot of very grumpy people working and shopping there. I try to avoid shopping here, but since it's the only option in town, sometimes it's unavoidable. read more

I only go to this store in an extreme emergency and because it's right around the corner from my house. As previously mentioned by another viewer yes indeed it is very well stocked and super clean but the prices are through the roof especially the meat and organic produce. I've gotten into the habit of waiting for Farmers Market on Monday's which is also around the corner from Stater Bros. Like I mentioned before I only go here in extreme emergency but most times I plan my days and go into Victorville to Winco which is another grocery store that I love, at least here I get double for what I pay at Stater's. Stater Bros if you're reading this take notes from Winco on prices. read more

Very convenient store for whatever food u need but not everything LOL but workers are so nice and greets everyone by the door , very friendly and will go here always. read more

I had an issue with some products I had purchased from a different staters off Palmdale and the 395 and store manager jerry(phelan location ) assisted me with resolving the concern in an efficient and effective way . He stated he'd take care of me and truly did provide excellent service. I always come to this stater brothers on my way home and appreciate it even more. Thank you for the excellent Service. read more

Terrible customer service returned meat that was bad they refused to give money back only store credit then made us wait in line to make a exchange this has been a terrible experience and I would never recommend anyone ever shopping there again read more

Great place things are easy to find, love the new uniforms Linsey was very helpful,always has a smile and something nice to say , the bathrooms are clean, unfortunately there isn't a bakery on site . read more

Big parking lot. You can find almost everything what you need. Great price on Organic items such as milk, eggs and chicken.

Dont feel very safe coming here since they closed off one of the main doors! This is a busy store & only one (1) main door in & out!! Isnt this a safety issue/ violation??!! read more

While somewhat no frills, this is a respectable grocery store with a large selection of foods. Maybe not the most exciting store I've ever been in, and somewhat lacking in the natural and organic foods section, if you're not special diet they have everything you would need here for your family this is pretty much where we shop 90% of the time. Sometimes the meat seems a little bit old and they have always allowed us to return it. The people who work here very nice and always polite and helpful. read more

The employees are rude and lazy. The cashiers are as slow as can be. I realize it's a small town, but that doesn't mean that you need to engage in lengthy conversation with every customer. The box people and cashiers frequently converse with each other in front of customers. Their produce is disgusting. It's seems that they don't know what it means to rotate product. Their meat/chicken always spoils within a couple after purchasing. I blame poor management for this. Get your people in check. Don't take advantage of your community by accepting low standards in employees and product just because it's the only grocery close by. read more

EXTREMELY disappointed in the management of this store... I went to the deli tonight (7.21) and overheard workers speaking of the situation that they were in. From my understanding, someone had to leave home due to being sick and they stuck the older woman by herself to do EVERYTHING. apparently she was stuck to close the front section and the back section of deli while it was extremely busy... The store manager would not allow one of the other workers to stay and help her because she didn't want the worker to get paid overtime. so they stuck the singular worker to do it all herself. from what i've heard, deli is the hardest department to work in anyways , let alone the circumstances the woman in the back was in. Shame on that manager that denied the worker to stay! Stater brothers needs to fire that manager and get a different one because that's not a way you should treat your employees. The actual worker was doing an amazing job at getting everyone in and out as fast as possible though. I did not get a great look at her name tag but I believe it was Rhoda. read more