Let me start with the fact that the property manager Trina is extremely rude. Trina & Laura have made my experience here at Staten Crossing extremely disheartening and I would never recommend that anyone ever spend their money here.
1. When expressing to Trina that my apartment bathroom had been flooded while I was away on a TDY for the military, when speaking with the property manager, Trina, she told me, and I quote "that is not our problem" and that while the flooding would he fixed, my damaged property was none of her concern.
2. There was another incident where management decided it would be wise to hose down the patio above mine in knowing that our patio floors are NOT solid, and that there are cracks. The chair I had on my patio was in fact soaked, along with my moving boxes that I had to throw away. When Laura came to see about the damage, she told me nothing was "damaged" rather it was just soaked (comical) and that my boxes were "trash" and could not sit on MY patio. When calling to speak with both Laura and Trina about Laura's comment, both Laura and Trina were extremely rude. Not to mention, Trina, the PROPERTY MANAGER, hung up in my face and threatened to call the police on me because I asked to speak in person like adults rather than argue over the phone.
3. My dog was also attacked by another dog on their property in THEIR dog park. They made it clear that was nothing they could do about it because there were no other reports made on the dog. Come to find out, the dogs didn't even belong here yet they were roaming our dog parks.
This is only 3 of several instances where the property's management team has shown that they are nothing short of unprofessional and rude. Please be aware of who you will be paying your money to if you decide to move here. read more