I had been growing out my natural grey for more than three years. Taylor, my regular stylist here,…read morehas done a phenomenal job and estimated I had only 6-8 inches of previously colored hair left before my grow-out was complete. The remaining bleached ends turned orange as toner faded. Because toner didn't last, I decided to have permanent color applied to those orange sections. Taylor was on vacation, so on August 4 I was scheduled with another stylist who has more than 30 years of experience. There was no misunderstanding about what I wanted. The stylist's own appointment notes state: "She wanted permanent color used on the orange sections only from grown out highlights." During the application, I was away from the mirror. I told the stylist it felt like she was applying color much farther up than she should be. She assured me she was not going too far up. I trusted her. Unfortunately, my instinct was correct. Permanent dark color was applied far into years of my natural grey. Before this appointment, I had approximately 14 inches of natural grey and only 6-8 inches of previously colored hair remaining. Afterward, only about 3-4 inches of natural grey remained visible. My hair now looks like I only recently started growing it out. This cannot simply be undone. Calista, the salon owner, explained that removing the permanent color could leave warmth or orange tones in hair that had previously been my untouched natural grey. The salon refunded the color service. I appreciate the refund, but it is not compensation for what was lost. It returned the money I paid for a service that was not performed as agreed. I repeatedly tried to work directly with Calista on a reasonable solution. I am not trying to profit from this. I want my hair to look reasonably close to how it looked before this appointment while my grey grows back. I proposed grey-blended extensions with maintenance as a temporary solution. Calista acknowledged extensions were an option but said the salon could not fund the full cost. She explained this by quoting customer retail prices: $300-$700+ for hair, $100/hour for installation, and maintenance every 4-12 weeks. She then offered me a consultation to discuss options. I explained that those are retail prices, not the salon's actual cost. If she was unwilling to provide extensions and maintenance, I asked what alternative she would offer. A consultation made no sense until I knew what the salon was actually offering to address the loss. I received no response. After nearly a week, I followed up again. I explained that the financial consequences of correcting an employee's mistake should not be passed to the customer. The salon caused the problem, yet the proposed next step appeared to be for me to return and pay for services to correct or disguise it. I should not have to spend my own money trying to make my hair look the way it did before the salon's mistake. I again asked what the salon was willing to do to fairly address what happened and said I preferred to resolve this directly with Calista. She has not responded. This was preventable. I explained what I wanted, and the stylist documented it correctly. I questioned her during application because I felt the color being taken too high and was reassured it wasn't. Yet permanent color was applied to years of natural grey that was never supposed to be colored. Hair grows slowly. More than three years of natural growth cannot be recreated with a refund. I am not asking to be better off than I was before I walked into this salon. I have asked for a reasonable solution that allows my hair to look as close as possible to the way it looked before this service while my natural grey grows back. I gave the owner multiple opportunities to propose a solution privately. I still do not know what, if anything, she will do beyond the refund. I am devastated by what happened to my hair and equally disappointed by how it has been handled.

I went into the salon for the first time today. I was greeted very sweetly by one of the staff. I…read morebelieve her name was Michelle. She complemented me on my hair while she nonchalantly ran a temperature ball across my forehead without asking. I was a little taken aback by this as all restrictions have been lifted, and masks were not required. No one in the salon had masks on. Anyway, after that experience I was taken back for my pedicure. Now, I want to say the lady was as nice as she could be, BUT.... The pedi was the absolute worst pedicure I have ever had. Call me lucky, but I'm usually happy with my pedicures. Unfortunately, today was a whole different story. There were so many things wrong. I will not be returning to this shop again. I am going to include a photo of my left foot after getting home. I hate leaving bad reviews, but I had to do this for my fellow Yelpers. Pedicures are $60 plus. I spent my Friday night removing and repainting my toe nails.

SUPERCUTS in Salem, in front of Walmart, is the WORST!!! I…read moremanaged to get an appointment at 5:30 and was told over the phone to wait for a call to come in. I got there at about 5:15 and waited for the call, it never came. When I did call, I was told I was called and never showed up! My phone clearly showed they had definitely NOT called. I could hear the VERY RUDE person I was speaking with ask the person next to them, "Was she called?" The person responded, "No, I didn't call her." Then, I was VERY RUDELY told, "We're now closed.", this was before 6:00! SUCH AWFUL, RUDE PEOPLE! Definitely DO NOT recommend!!!

From the owner: Feeling your best is easy at Supercuts. Find a full-service hair salon near you offering quality…read morehaircuts, beard trims, styling, and color services for men, women, kids, and seniors--all without long waits or high prices. Walk in or book online for fast, affordable service from skilled stylists who tailor every cut to your style. Easy, affordable hair care that fits your schedule.

I have been going to Chardan & Co. for 15 years and I love it there. Charlotte has been styling…read more my hair throughout those years with perms, cuts and foiling. I have always been very happy with the service and the atmosphere is cozy and very friendly. I always get complements from strangers on my hair and people ask me where I go. The fact that I have been going there for 15 years says it all.

From the owner: We're here to help you feel your best. Changing your hair color, even if it's just a shade lighter…read moreor darker, can transform your look, bring out your best features & compliment your skin tone. Color and extensions are our specialties!

I went in not really knowing what I wanted to do with my hair just knowing it had to go. Rodney put…read moreme in the chair and put me at ease. He talked me through ideas and gave me tips for styling later on. The finished product was fantastic. I absolutely love what he did for my hair. I highly recommend Rodney as he deals well with a fidgety person who has no clue what they really want. He goes above and beyond and I really appreciate it.

One of the best famous hair salons I have been to. I dont recall the woman who did my hair but she…read moredid an amazing job. I went in with long no style hair. I told the stylist to do what she thinks is best for my hair. She layered it cut it shorter and make it look totally fabulous! They were running a special on hair cuts and product. I ended up buying a detangler that was the best I have ever used. It was worth the price I paid. I WILL be only going back here.