I have insured with State Farm for 40 years, love them and my agents to death, and would recommend State Farm to anyone. The two star review is based on the OUTGOING GREETING that is mandated by the central office and forces all State Farm customers to endure an outgoing message that is approximately 2-3 minutes long, discussing every possible detail of their privacy policy before the call will be connected to the office and there is no way to circumvent this greeting. Off all the blockheaded, idiotic and tone-deaf punishments that a company could impose on it's customers, this one really takes the cake! I get it. Someone got butthurt, who knows the reason, maybe because State Farm called the client's home about a late payment for his mistress' renters policy and the wife answered, and now 70 million people have to each endure a 2-3 minute oratory on State Farm's privacy policy before they get to speak to their agent. Hey State Farm, ever hear of "Press 1 to hear our privacy policy, Press 2 if you do not care to hear our privacy policy" read more

THEE WORST INSURANCE COMPANY EVER CREATED.... I PULLED up one day to a man all on my property nearly blocking my driveway and taking pics. I said why are you doing on my property, he said I'm from state farm we are just taking photos around our customers property, I had no heads up or nothing, be said now worries won't affect anything just updating out information. Then around Aug 24 I received an email about a 5 billion dollar settled claim about crooked stuff STATE FARM HAD DONE...all the money we pay the little check I got wasn't any big deal. Mind you I've been a loyal customer for decades and I like simplicity, honesty and professionalism. Companies are great at taking your money each month, in about 30 urs I may have filed 3 claims, but it was natural disaster type shit and the whole world needed to file claims. So fast forward to last weds or Thursday Sept 23 or 24th I received a letter In the mail saying if I didn't cut trees and some limbs down I would be cancelled January 2027. My first thought was what an UNPROFESSIONAL LETTER, AND DFMUCUFU(DONT FUCK ME UP CAUSE YOU FUCKED UP) And my grandmother always said ITS A RIGHT WAY TO EVEN DO THE WRONG THINGS IN LIFE. SO BEING THE PERSON I am I cancelled them and have a new company I even explained about the trees and my loyalty and all. Anyhow I wanted to let everyone know to never let others decide your future and your money you gotta beat them to the punch STATE FARM IS THEEE WORST INSURANCE COMPANY EVER I STAYED SO LONG TO HAVE COVERAGE BUT THESE COMPANIES DONT VALUE LOYALTY AND SIMPLICITY AS ITS PEOPLE FROM DECADES NEVER FILING CLAIMS AND THEIR USING THEIR MONEY TO PAY CLAIMS I AM SURE. STATEFARM IS TRYING TO PLAY GOD AND FORESEE THINGS SELFISHLY AND SAVE MONIES, THIS IS IN FACT A DEVLISH MOVE. BUT THEIR LOSS NOT MINES BEWARE OF STATEFARM EVERYONE. I'm forced to out 1 star but really NO STAR HERE IS THE LETTER IF THEIR UNDER HANDED NESS read more

State Farm Insurance - STATEFARM TRYING TO FORESEE CLAIMS WHAT A PATHETIC THING AND UNPROFESSIONAL LETTER, IIVE CANCELED THEM AS OF MIDNIGHT TONIGHT..2OLDFORGAMES - Insurance Near Me - Bakersfield, California

Be careful with the 5 stars reviews, something is wrong with them, it is like they have paid or given a discount for people to write them. Read TrustPilot, and other reviews about the company in general. I did not do that, and gave away my money for almost 1 year to these scammers. Be careful, they will try to use aftermarket parts and will want to charge you an extra deductible if demanding OEM parts. A job that without insurance would have costed $1950, my deductible was $1000, and they agreed to use OEM parts only after forcing me to pay an extra $400. So essentially I paid $1400 deductible for a $1950 job. What low pieces of scum. You learn by experience. Moving to Progressive, saving $100 a month and getting $500 deductible instead of $1k. read more

I was a 32 year State Farm customer and had a claim with State Farm for a roof on my house. I had several types of significant damage to my roof, and it took having my roofing company taking pictures all over the roof to get State Farm to honor the claim. My roof was wood, and the repair was going to be over $60,000. I agreed to a lesser composition roof (About $46,000) as I liked the look better and there would be fewer insects. As it turned out the $44,000ish roof was not available, but they found a different composition roof for $32,000ish. I wasn't excited about it, but the adjuster committed to paying me the difference between the $44,000 and $32,000 roofs. ($12,000). Committed in verbally and in writing. When the job was completed they refused to pay. I was shocked that a large company would do this to a 32 year policy holder. "Like a good neighbor"......I don't think so. read more

Their website does. not. work. It says my quote is open in another window when it's not. This happens over and over. SO frustrating!

Horrible customer service, follow up, and quality associated with supporting you as a customer. I am not going to spend a bunch of time writing the "What happened", because it will match much of what others have already said. My advice is to BELIEVE the bad reviews! read more

I have multiple cars, multiple houses and other insurance with statement for over 50 years and have never filed a claim. Recently, my parked car was hit by a school bus. I contacted my agent for help and how should I proceed to fix my car and file a claim. The agent indicated that I have to talk to State farm call center and not they are not able to help me. They then quickly transfer me to state farm call center. I asked the call center for help and they said that to enlist their help, I have to pay the deductible regardless if I can at fault or not. I said if it turns out that it is not my fault, will I get my deductible back. Statefarm replied that I will not. I tried to ask more questions for help and they pretty much indicated that if I don't agree to pay the deductible, I am on my own. Fortunately, I was able to use AI for advice to get my car repaired. I am extremely disappointed that when I need their help, they are "not there". read more

I forgot the adjusters name but her number is 8552311590 extension 71466 she is a horrible adjuster constantly accuses you of things and tries to constantly lowball your offer basically just acting In bad faith all around. I hope she get fired. read more

The claims process with State Farm is completely unfair. I was rear-ended by one of their insured drivers while slowing down to safely turn into my home. Despite this, I was told by their agent that I am partially at fault. Their reasoning? A so-called "witness" who was driving behind the insured (and could not have possibly seen what actually happened) claimed otherwise. The reality is simple: I was slowing down for a legitimate reason, and their driver was following too closely and not paying attention. I cannot control that. Yet, instead of holding their driver accountable, State Farm is trying to minimize what they pay by blaming me. I will never use State Farm, and I will warn everyone I know to stay away. They clearly care more about protecting themselves and their bottom line than treating people fairly. read more

I've got a long-standing relationship with State farm and will highly recommend it. If you remain in contact as the situations change, they are very knowledgeable and helpful to guide you in the best way they can. I know there's less expensive insurances to explore, but when you have a relationship with your company of service, it makes a world of difference. I give an A+ to my insurance agent and support group in Aptos, California, Jill Judd is my agent... read more

My family has had an extremely distressing experience with State Farm, and I feel obligated to warn others. On November 9, my 82-year-old uncle, a Vietnam War veteran, was the driver and legal owner of his vehicle when we were involved in a T-bone car accident. The airbags deployed, and the vehicle was totaled. State Farm accepted the total loss and took ownership of the vehicle. State Farm issued a payout to my uncle for his totaled car -- and then reversed the payment, withdrawing the money from his bank account. This action overdrew his account, leaving an 82-year-old man with no funds for a replacement vehicle and no money to cover his basic bills. I am now trying to help him cover expenses because of State Farm's reversal. We have been trying to resolve this since November 9, with no resolution. On top of this, my medical bills from the same accident have still not been paid, and there has been little to no assistance or communication. An insurance company should not be causing financial harm to an elderly customer, especially after a finalized total-loss settlement. Reversing a payment and overdrawing an 82-year-old veteran's bank account is unacceptable. Based on our experience, I strongly recommend that others think very carefully before trusting State Farm, especially if you or a loved one are elderly or vulnerable. read more

The worst of the worst. Scammers and liars. I have a third-party claim, and I was away when the collision took place. They refuse to fix the issues and only selectively handpick what gets fixed. read more

Customer service sucks, agent and phone support didn't have an answer to why my rate went up +$120 (no tickets) Every year the rate goes up, started paying $150 then $180, then $220 then they wanted to charge $340 after a week of trying to figure out why it went up +$120 they said it would be $240 Switched to Allstate $160 Statefarm sucks read more

State farm sucks. They don't pay for proper repairs and always look for the cheapest available parts. They short change the body shops and take forever to process claims. If you are looking for horrible and expensive insurance, state farm fits the bill. They charge way to much on premiums and then short change repairs or flat out deny them. If you are insured with them get out, if you are looking for insurance run away from these guys. read more

A lot of the major insurance companies commissioned a company called Mckinsey & Company to evaluate how they could make more money. They allegedly came back with "Deny, Delay, Confuse, Refuse," and "Deny till they Die!" A far cry from those wonderful commercials we all see!! I was recently in Palm Desert, CA, and had one of their insured back into my truck as I was leaving a Starbucks. He apologized, then gave me his "expired" State Farm Insurance Card, but said he didn't have his license on him. He gave me his business card for Backstage Wigs & Salon West, with his name stated as Greg Slough. I drove home and reported the accident to my insurance company. After some investigating, I was told by State Farm that he never reported the accident, and that they couldn't find him for comment. I sent them the picture below showing them that his Wig Store is right next to the State Farm Office! All the agent would have to do is walk next door!! So I had my truck fixed, and I am still trying to get someone from State Farm to reimburse me. I believe they got their monies worth from Mckinsey & Company!!! UPDATE: State Farm has accepted 100% of my claim for physical damages to my vehicle caused by their insured client. But they have refused to settle my claim for "Diminished Value" (DV) to my vehicle (without proper explanation) because it now has an accident listed against the VIN number. California Small Claims Court is the next step for reimbursement. NOTE: This review is based on my own unique personal experience; yours may vary. This review (and its maker) are protected by the First Amendment to the United States Constitution; as well as Absolute/Qualified Privilege. read more

State Farm Insurance - State Farm said they couldn't get ahold of Greg Slough, the insured driver? Give me a break!!! - Insurance Near Me - Bakersfield, California

3 months ago a Lyft driver merged into me on the expressway. We pulled over and exchanged insurance information. I wasn't really concerned because he hit me, we were both covered by statefarm, and my car did not have any damage. He had a scratch on his rear passenger door. Within 5 minutes I received a text from statefarm that the other driver filed a claim against me. I immediately pulled over and called statefarm. I told them what had actually happened and that I would testify in court if needed that this was insurance fraud. On top of that the other driver claimed I had rear ended him. Two weeks later after not hearing anything , I called statefarm. They informed me that I was at fault. When I pointed out that he claims I rear ended him, and the damage was on his left side passenger door, the claims rep paused and said...'off the record you're screwed. The other driver is a Lyft driver and due to state farms relationship, they virtually always find in favor of the Lyft driver. I was shocked. I have been a statefarm customer my whole life And in over 40 years of driving have never had an accident or insurance claim. Called my agent and he agreed there was no evidence whatsoever that the accident was my fault And that he would do everything he could to straighten it out. One month later, I get a letter from statefarm. Not about the accident, bur cancelling my 16 year daughters car insurance the reason given was that she had rear ended someone six months ago, and with a second claim against my policy (the fraudulent claim from the Lyft driver being the second) she was being cancelled. Bottom line is there is nothing I can do...I'm screwed. So after 43 years of statefarm auto, renters, and home owners insurance, I need to go shopping for a new insurance provider. All because of a fraudulent claim against me, and an unwritten rule to protect their Lyft contract. Like a good neighbor, statefarm says screw you!! But least they did it with a smile on their face. Oh by the way, the reason I was on the expressway is because I had recently been diagnosed with cancer and was getting a second opinion that day. So now in addition to going thru cancer treatments I get this gift from statefarm. Withneighbors like that who needs enemies. read more

Switched to State Farm from Allstate for home and auto after Allstate bumped my home insurance by over 30% (haven't made a claim in over 30 yrs). The savings were substantial and the local office, which was just 5 mins away, was great to work with. But the real kicker was when I got my first auto renewal notice and the cost went down! I can't speak about how they handle claims, but since I haven't made one in over 30 yrs, cost is what counts for me. If that's your priority, check these guys out. read more

If I could leave zero stars, I would. I got in an accident, and because my parents were listed as riders with their own separate insurance policies through State Farm, they dropped all of us. Horrible company! They are also expensive. Save your money and shop around; do not use them! read more

Specialists are rude. They ask you questions such as whether you are familiar with traffic and try to determine if you were at fault. The entire interaction felt like they were trying to find some fault with you. Was involved in a hit and run and I had to put a chunk on my personal expenses when it wasn't even my fault, hence a hit and run--I was the victim! Some of us have no choice but to be with them cuz other insurances won't cover me or my family's history. read more

I just want to a special Shout-out to Jenan case #05C-62C9-36H. You are so much appreciated!! Outstanding work and you know how to take care of your customers. Folks? My car was stolen and wrecked!!! It was very Heartbreaking!!!! State Farm stood up to the plate and took care of me in many ways. Too long of a list to put here!! Thank you, Jenan, for your compassion and your spot on knowing what to do in my situation!!! You have STELLAR people skills and are extremely smart!!! State Farm? you hired JUST RIGHT!!! A VERY HAPPY CUSTOMER!!! Jim H. read more

State Farm Insurance - Thank you Janan!!! - Insurance Near Me - Bakersfield, California

I always thought the purpose of having car insurance was to have damages covered in the event of an accident. My Honda Civic only sustained partial bumper damage, yet I was told it's "totaled and can't be fixed" due to the age of the vehicle." What was the point of me paying insurance every month? I would understand this logic if the vehicle was severely damaged however, that was not the case for my car. To make matters worse, the towing process was a nightmare. When I called State Farm after the accident, they sent a third-party vendor to tow my car. But when I tried to check on the towing status, I was told they couldn't locate my claim in the system. Then they canceled the tow altogether because the vendor they dispatched "does not handle accidents". Why would an auto insurance company list a towing option that can't handle accidents? Never putting myself through this again. read more

Joseph Kim is amazing. This guy saved me 250 dollars a month on my car insurance. Thanks man

State Farm insurance , doesn't want to pay for a decent repair , they bring in preferred contractors , who are forced to cut corners, especially to meet the budget allowed They don't want us to is our own contractor read more

Terrible company. Like a good neighbor, state farm is there...until you have a claim. Please look at the claim denial rate for this and other companies, and their BBB rating before signing up My case? well, 9 months after a hail storm, my roof started to leak. A qualified roofer with 20 year experience, who had replaced 5 roofs in my neighborhood, detailed 20 cases of hail damaged shingles. State Farm denied my claim, saying the leak was not related to the hail damage. The stupid thing is that my roof replacement wasn't that expensive and it would have only cost SF a few thousand dollars and I have already spent that much at my new company on premiums. This is the company that ONLY cares about profit and not their clients. read more

I have been with State Farm 32 yrs never had a DUI haven't had a speeding ticket in many many yrs I did get 2 cell phone tickets but that's it and I pay on time So here is the situation with State Farm now I've had disagreements with State Farm before concerning rates going up all the time and the miles they say I put on my truck for a year they say 9500 miles a year I disagreed with the Agent I did argue with them and said I may look for another insurance Company and told them I was tired of this going on all the time In March I received a very threatening letter from State Farm informing me I was not to go into any State Farm Office or I would be asked to leave and if I refused the police would be called I was told if I tried to Change agents that would be denied Stated I had a threatening aggressive behavior I thought it was a scam or prank The letter had no heading no signature it looked like a 9th grader composed the letter I tried to call the agent 2 or three times no answer I sent emails and even a letter ask what was going on I have never in almost 32 years have I received anything sent to me State Farm I contacted the corporate office in Illinois and the office in Georgia asking what the letter was about and why was it sent I called Customer Service no help there Here is what confuses me I was told to only write to the Corp office and the one office in GA I am also insured by State Farm and still pay on time I did research and the underwriter in AZ seems lied to me State Farm can not refuse me entrance to any State Farm Office the police would not be called and I can switch agents anytime The Agent im writing about is in Cathedral City CA and I live in San Diego 153 miles or 2 and 1/2 hours away and that's on a good day I don't even go to State Farm offices anywhere And usually pretty calm when talking business with them I actually like them but I spoke to a woman I didn't know and she got rude with me so she got back what she gave to me I never cussed them out never threatened her or anyone else I never went to their office I was never asked my side of the event that occurred I reported the letter to BBB and CDI I'm ready to sue for Slander read more

Update... today I officially got rid of State Farm for my primary residence... I had changed insurances on my rental property after they "dogged" me with my claim... I swore I would get rid of them with my other property's... today that happened... I officially sent them a "shove it" email & switched to USAA... Jake from State Farm can "suck it" ... I will NEVER buy insurance from this company again... I don't card if I have to pay double... State Farm sucks!!! 2 months later... sooo glad I got rid of Jake' State Farm!! Best decision ever... read more

State Farm Insurance - Update... Wow...what will I spend the $400 State Farm finally kicked it??? WTF? Will never do business with State Farm. - Insurance Near Me - Bakersfield, California

Stay away from state Farm!! Bunch of scammers!! billing cycle is always messed up never have any answers to anything. they drop you off insurance for no apparent reason. Had one motorcycle accident nut no one was injured or anything. Now they think they can just go drop all of our vehicle. we had them for 3yrs!! again STAY AWAY!!!!! read more

I love my local office and went with them for auto insurance so I could sign things and drop off my health coverage letter in person. Now State Farm has changed its policy and I have to do everything online which I find to be a pain! why go with a local office now that all the benefits are gone? May change, very disappointed read more

All this money gets spent on commercials but no one actually cares about the customers or people trying to do a claim! No one is helpful! You can't speak to a supervisor. They don't care about the accident that happened. They brush you off and lie to you in hopes you pay so they don't have to!! Why do we pay all this money for car insurance and can't get the services we paid for!! Is this too much to ask for!!! Like a bad neighbor State Farm couldn't care less is more accurate!! read more

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Jinso Parks. His insured slammed into the back of my Tahoe mind you I have a concussion he doesn't care. He keeps threatening to retract the first offer if I don't take it and then I won't get anything. I have full coverage so I call GEICO they say because it's a total loss I have to work with State Farm. She was texting and driving and totaled my lifted Tahoe with a 2014 accord. They low ball offered and then he threatened for the offer to go away he felt it was too much. Maybe for your current salary but not mine bud. If you have to deal with State Farm for a claim because there insured hit you don't even talk to there adjuster get a lawyer immediately. He was calling bugging while I was getting checked out and confirmed concussion and whiplash. He didn't care he backdated the offer and had me sign it or I would get nothing he said. Slimy people work for this company I guess if your insured by then you have someone fighting to get the least amount for you with no regard about peoples health. Remember though they do that to people that weren't at fault they'll do the same to you if they have to pay out. We had to get my vehicle professionally appraised and they still didn't give me what the appraisal said they low balled that offer. Sleazy company period. read more

I would give less than zero if I could. State Farm refuses to repair my car properly, instead they want to salvage the liftgate by filling over 40% of the panel with Bondo. I would never recommend SNAKE FARM to anyone. The insurance is supposed to repair your car properly, yet they take a hillbilly approach to fixing your car. SNAKE FARM LIKE A HORRID NEIHBOR read more

Terrible service in the claims department. Once you open the claim your local agent is basically irrelevant. I'm 20+ days into the process without ever successfully being able to speak with the person handling my claim. When and if I can resolve this I'm saying goodbye to State Farm with both my middle fingers extended. read more

Their automated system is horrible. I was in a not my fault accident & they refused to send an adjuster out to view the damages because I wouldn't use their "approved" body shop. All they would accept was pictures. read more

I acquired a State Farm policy because I assumed that a company that had been around for long obviously had satisfied customers. That was a very bad assumption that I have learned from. It was only after I had an unexpected incident that, after State Farm decided not to pay, I found out they are notorious for weaseling their way out of paying claims for any little reason, even an honest mistake on the customer's part. I had a renter's insurance policy with them. I paid the entire year upfront. About four months into it, I was burglarized. I notified the police and State Farm. They decided to look into my history for any reason to get out of paying. About 2 or 3 years prior, I had filed a claim with another car insurance company when my car was broken into while parked on the street. That car insurance company simply informed me it wasn't covered by my car insurance policy, so I thought, okay, I will take the loss. They said I did not mention this claim and that's why they decided to not pay me, because had they known about it, they wouldn't have covered me. The reason I didn't mention it was because the claim was canceled by the company, or so I thought, because it didn't even qualify as a car insurance claim in the first place. My point is, at the end of the day, State Farm cannot be trusted. I will never, under any circumstance, have another policy again and I recommend anyone and everyone against getting one. read more

We got hit in a auto accident they other driver had progressive insurance but was under insured. Eventually we had to use our insurance which is Statefarm our truck was already at the shop for repairs and was tore down and waiting on clearance from the insurance companies. Due to the vehicle already not being at one of state farm 's preferred "insurance providers " they refused to pay for the extra costs they felt were not necessary even though it was all documented. We had to come out of pocket for the extra 2000 dollars even though they only had to pay for a portion of the repair that progressive paid the majority of and had accepted at legitimate costs. On top of the vehicle damage my wife was injured in the accident and despite having to get a lawyer they are still dragging their feet on those claims. Refusing call backs and more red tape delays! We pay extra for UMI insurance. Statefarm does not honor their contracts or provide the service they claim on all their dumb commercials! I would avoid them at all costs they have turned into one of the worst companies in recent years ! read more

Switched to State Farm after years of Farmers. Was hit by a drunk driver. Car went to the shop and when we went to get it we Weren't happy and took it back as it needed a few things fixed. That was 2 and a half weeks ago. Keep calling the shop and insurance they blame each other. The shop has proof they provided the items requested by insurance over a week ago. Called insurance today spoke to someone after 25 minute call who didn't have the authority to do anything and passed my file off to maybe get a call today or tomorrow. Just never had this much trouble with my old insurance. Stay away from them. read more

They used a claim (made by a contractor) to not only raise my premiums, but discontinue coverage of my roof. I wouldn't complain if they just denied the claim, but they made sure to leave me worse off, and let me know not to ask again. It's strong-arm tactics, and they can get away with it. State Farm is a deal with the devil, and you will lose. read more

I have had State Farm for years, and the representatives are always super helpful. Today was no exception. I want to recognize Shawna Shirley who was incredibly patient, understanding, and professional. She helped me find a resolution to my "dilemma", as I was trying to insure my young son while dealing with financial hardships. It really makes a difference who you talk to, especially nowadays where everything is done through chatting with a robot! read more

1 star or less - My vessel was struck by one of their insured and an initial contact I can not get the State Farm individual to respond to call or emails. I K is the claims specialist that will not respond. Based on my experience with this claim I will never consider State Farm as a contender in my business or personal dealings. read more

Been back and forth working with State Farm agent who was great gave me written quotes on few properties supplied credit card for payment she calls me back telling me they can't write or bind policies which they originally quoted ???? Don't waste ur time read more