The PNC Branch is located in Downtown Murphy. The building is clean and well kept. I just needed an…read moreATM and there wasn't one inside so I used the drive thru ATM but walked up to it. The teller likely could have helped me inside but this seemed easier. The staff was friendly and willing to help.

Firstly, the staff at the Murphy branch are friendly and try to assist--I would give them FIVE…read moreSTARS. Corporate, however, is another thing. After opening an account, the first major issue was trying to get online banking to work. It appears that the system is fluky and seems to be down a lot--good luck trying to pay bills. Another issue is corporate response (or rather the lack there of); if you are lucky enough to get a live person, good luck in getting your problem resolved. One of corporate's stock answers is that you have to go to the branch office; in other words, they have no clue. Simple normal/routine banking tasks CANNOT be performed locally, but have to be performed at corporate taking an inordinate amount of time (and sometimes never getting completed). I deal with some banks--Truist, Suncoast, First Citizens, etc.)--and have NEVER SEEN such backward procedures and disregard for customer service.

A very responsive bank. They serve our local community well. I have never had any issues with…read morethem, and they are polite and cordial. I am very happy with them. I have cold called them as an unknown caller and still gotten very good service.

The staff at the Murphy Location pick and choose what transactions they will allow to process in…read moreyour accounts. Also, my checking account has been hacked several times, therefore their security features are very poor. I am closing my accounts and going to another bank.

Very friendly and proffessional. Handle any and all problems that may arise quickly and…read moreproficiently.

Theresa attempted to open a savings account. She is poorly trained in her job. Truly inept and…read morepoor customer service skills

Kim Johnson and her staff are extremely rude. They have no intention in making this bank a safe or…read morewelcoming environment for queer people. When making deposits I was always met with hostile, hateful energy. I never asked any employee at this branch to call me by my chosen name, a name which they were well aware of. Rather than using no name at all, they chose to use my legal name because it quote "went against their religion". An employee spoke up about my mistreatment in a meeting and they weaponized policy against her, forcing her to quit. That wasn't very Christlike of them. This isn't a privately owned bank, and rather than upholding company values, Kim Johnson is set on running off anyone who doesn't meet her Christian criteria. In other words, some people just aren't good enough to use this bank. I genuinely hope no customer gets treated the same way I was treated.

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Murphy, NC branch or find us online.

They were polite and courteous. They made a mistake and quickly stepped in and resolved the…read moresituation.