Great credit union if you are able to join. Best rates around and staff is very helpful and polite…read more Have used them for over 20 years and have no reason to change.

The PNC Branch is located in Downtown Murphy. The building is clean and well kept. I just needed an…read moreATM and there wasn't one inside so I used the drive thru ATM but walked up to it. The teller likely could have helped me inside but this seemed easier. The staff was friendly and willing to help.

Firstly, the staff at the Murphy branch are friendly and try to assist--I would give them FIVE…read moreSTARS. Corporate, however, is another thing. After opening an account, the first major issue was trying to get online banking to work. It appears that the system is fluky and seems to be down a lot--good luck trying to pay bills. Another issue is corporate response (or rather the lack there of); if you are lucky enough to get a live person, good luck in getting your problem resolved. One of corporate's stock answers is that you have to go to the branch office; in other words, they have no clue. Simple normal/routine banking tasks CANNOT be performed locally, but have to be performed at corporate taking an inordinate amount of time (and sometimes never getting completed). I deal with some banks--Truist, Suncoast, First Citizens, etc.)--and have NEVER SEEN such backward procedures and disregard for customer service.

A very responsive bank. They serve our local community well. I have never had any issues with…read morethem, and they are polite and cordial. I am very happy with them. I have cold called them as an unknown caller and still gotten very good service.

The staff at the Murphy Location pick and choose what transactions they will allow to process in…read moreyour accounts. Also, my checking account has been hacked several times, therefore their security features are very poor. I am closing my accounts and going to another bank.

Very friendly and proffessional. Handle any and all problems that may arise quickly and…read moreproficiently.

Theresa attempted to open a savings account. She is poorly trained in her job. Truly inept and…read morepoor customer service skills

They were polite and courteous. They made a mistake and quickly stepped in and resolved the…read moresituation.