Great credit union if you are able to join. Best rates around and staff is very helpful and polite…read more Have used them for over 20 years and have no reason to change.

A very responsive bank. They serve our local community well. I have never had any issues with…read morethem, and they are polite and cordial. I am very happy with them. I have cold called them as an unknown caller and still gotten very good service.

The staff at the Murphy Location pick and choose what transactions they will allow to process in…read moreyour accounts. Also, my checking account has been hacked several times, therefore their security features are very poor. I am closing my accounts and going to another bank.

Very friendly and proffessional. Handle any and all problems that may arise quickly and…read moreproficiently.

Theresa attempted to open a savings account. She is poorly trained in her job. Truly inept and…read morepoor customer service skills

Kim Johnson and her staff are extremely rude. They have no intention in making this bank a safe or…read morewelcoming environment for queer people. When making deposits I was always met with hostile, hateful energy. I never asked any employee at this branch to call me by my chosen name, a name which they were well aware of. Rather than using no name at all, they chose to use my legal name because it quote "went against their religion". An employee spoke up about my mistreatment in a meeting and they weaponized policy against her, forcing her to quit. That wasn't very Christlike of them. This isn't a privately owned bank, and rather than upholding company values, Kim Johnson is set on running off anyone who doesn't meet her Christian criteria. In other words, some people just aren't good enough to use this bank. I genuinely hope no customer gets treated the same way I was treated.

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Murphy, NC branch or find us online.

They were polite and courteous. They made a mistake and quickly stepped in and resolved the…read moresituation.