I have a Senior Account with no monthly fees. The people are great to work with. I applied for a VA…read moreloan and the loan officer was the best I have ever worked with. My real estate agent said the loan come through quicker than most other places. I highly recommend this bank for it's superior service.

I had to get some cash so stopped at their drive-in ATM then went inside. First of all the inside…read moreand outside of the building looks and feels like you are in a ski lodge - very beautiful. The bank was fully staffed, not what you encounter these days elsewhere. Staff very friendly. And cookies set out for you.

The people in this bank are friendly as soon as you walk in the door. You get the personal touch…read morethat so many are missing nowadays. We were greeted quickly, and served by an energetic, thoughtful and friendly lady just as quickly. We knew immediately that we wanted to bank with First Citizens. We are even considering moving some of our accounts from other institutions.

Good bank with multiple options to avoid service fees. Friendly and helpful staff that greet you at…read morethe front door and treat you like a friend, not just a customer.

Worst customer service I've experienced in a credit union ever! And the first representative was…read moreinitially friendly and trying to be helpful. I explained I was new in town and the credit Union back home in Nc told me this location participated in " shared branching" something of huge value to a member of the credit union, was told by half a dozen young ladies repeatedly what they would not do and couldn't not do but zero effort was given to help. I even asked about opening an account there since I was moving to this area, my experience from work is to increase membership increase business but apparently this location wasn't CC on that memo. $500 limit for all branch to branch saying it was very risky and has a lot of crime associated with it. Never heard this from any other credit union from Alaska Arizona Coastal NC for 20 years! Using the shared branching process.

We banked with Mountain Credit Union (Fletcher office) for over 30 years, but that ended the day…read moreone of the tellers at the Waynesville branch called my husband a "dumb a$$" on the phone. He was "conveniently" disconnected immediately after that remark. Then she called back and had the nerve to deny ever calling him that. He had her on speaker phone and I heard her call him that name as well. We will not give our business to a bank that treats their customers that way!! We happily went to TD Bank the very next day.

Would not let me use the bathroom even though I deposited 30k $ although Michelle was really nice.read more

I rarely leave negative reviews, but this experience earned one…read more I went into this branch to cash a check that was written to me by one of their own customers. Since the funds were coming from an account at their bank, I politely asked if they would consider waiving the $10 check-cashing fee as a courtesy. I wasn't demanding anything--just asking. The branch manager, Bonnie (if I have the name correct), was dismissive and came across as rude from the start. Rather than simply saying, "I'm sorry, we can't waive the fee," I was told that I should have an account there. That's an odd response considering the nearest branch is about an hour and a half away from me. What makes that comment even more frustrating is that I actually used to have an account with this very branch. I closed it after the bank made an error that cost me money. So being told I "should have an account" felt especially tone-deaf. This review isn't really about the $10. Businesses have policies, and I understand that. It's about how customers are treated. A little professionalism, courtesy, or even basic empathy goes a long way. Instead, I left feeling like I was inconveniencing them simply by walking through the door. If this is how they treat people who are simply trying to cash a check drawn on one of their own accounts, I can't recommend doing business with this branch.