We banked with Mountain Credit Union (Fletcher office) for over 30 years, but that ended the day one of the tellers at the Waynesville branch called my husband a "dumb a$$" on the phone. He was "conveniently" disconnected immediately after that remark. Then she called back and had the nerve to deny ever calling him that. He had her on speaker phone and I heard her call him that name as well. We will not give our business to a bank that treats their customers that way!! We happily went to TD Bank the very next day. read more

Beware of Mountain Credit Union We moved to Franklin, NC late last year to join our son who had a job here. We bought a house on Town Mountain together. This spring we decided we wanted to set up accounts with a local bank or credit union. Mountain Credit Union was just down the hill, was a nice facility and staffed with seemingly nice people so we set up saving and checking accounts with them. We also wanted to get a loan to consolidate some of our debt to make it easier to pay each month. We were given an application and over the next 6 weeks we gathered all the documents they required and had to do some title adjustments which cost us some money, and they said they had to hold a chunk of money for a credit check or appraisal, or both, I'm not sure. We called them last week to see what the status of our loan was, and they said it was "tied up in Underwriting" but they should know something next week. Today we got a call from them telling us our loan was not approved. I asked why that was and she said it was because we "have not been living here for two years." That being so, why did they even give us a loan application, or send it to "Underwriting?" They wasted 6 weeks of our time, caused a hit on our credit rating, cost us money in the process of getting all their paperwork together when they knew from day one that we had just moved here. Well, I've never seen very many cars there so now I know why. I don't know if it was a scam or just gross incompetence, but I don't think they deserve any star. Hopefully there is a more trustworthy financial institution here somewhere. read more

they no longer offer notary services for customers unless it is bank related, so why not just use on onlone bank

Get rid of Wanda! She's wound so tight and takes FOREVER! She treats you like she is the branch manager...

Worst customer service I've experienced in a credit union ever! And the first representative was initially friendly and trying to be helpful. I explained I was new in town and the credit Union back home in Nc told me this location participated in " shared branching" something of huge value to a member of the credit union, was told by half a dozen young ladies repeatedly what they would not do and couldn't not do but zero effort was given to help. I even asked about opening an account there since I was moving to this area, my experience from work is to increase membership increase business but apparently this location wasn't CC on that memo. $500 limit for all branch to branch saying it was very risky and has a lot of crime associated with it. Never heard this from any other credit union from Alaska Arizona Coastal NC for 20 years! Using the shared branching process. read more

Good luck every getting anyone on the phone or having a call returned. I would give a 0 star if I could. We opened account when we first moved here and after a few months realized they are not about customer service at all. We quickly changed to Nantahala Bank and could not be happier. read more

Rude and condescending. Didn't seem very interested in opening up my account. So I went to another financial institution and they were just delightful. read more

On reviewing my wife's checking account balance, on line, another person's name and balance appeared for her account. Fearful that her account had been "hacked" we called our local Mtn. Credit Union. We where only allowed to leave a voice mail, never able to speak to anyone. After waiting for over a day and several voice mails later, still no return call. Fearing the loss of thousands of dollars I called and tried every option I could to get to speak to a person. Finally, I got a person when I selected "loans". The young lady was able to start helping my wife walk through the process to check her account status. Then to our shock she said she had to go because it was lunch time and she had other duties. She did not transfer us to anybody or offer to!! She took our phone number and said she'd call back. About 1 1/2 hrs. later she called back. We had to redo all that had been done prior!! Thankfully there was no hacking! But what a credit union. We are shocked to see their highly rated reviews! If there was any other credit union we could join locally we'd be gone. read more