very inefficient. Eager to take your money, slow to respond with paperwork after families pay their…read morehard earned money. Poor and inconsistent customer service. Rates are not competitive either.

Let me start by saying that Bonnie seems like a truly great employee and I do believe she is…read moreworking to try and fix the problem though she says she may be unable to. Let me also add that I've been a customer for 5 years BEFORE THEY EVEN BECAME 5TH 3RD IN 2008. HERES THE PROBLEM. I went through the drive through at closing with 3 checks. 1 was for $1150.00. THEIR Machine read it for $12. !!!$12!!!!! And shorted me $1138.00 I called repeatedly starting at 8:55 am next day. Finally got a human. Explained it all. She said the money would be put in my account. 2 days later, still not there. The check posted at the check writers bank for $12.00 NOW 5TH THIRD IS TELLING ME IT MIGHT BE UP TO ME TO GET THE 1138.00 FROM THE PERSON. Because their machine read it wrong and then let it post at the other person's bank. Meanwhile I'm short 1138.00 in bill money and it s Friday. It will be up to 3 business days (next Wed.) Before I know anything CAN THIS EVEN BE LEGAL ??? This financial institutions service and practices are disastrous.

Been using this Bank for years. They're the best local Bank. Especially Billie, Branch Manager!read more

Banking here for many years. More than impressed with quick, friendly, customer service. They know…read morewhat they're doing and they all know my name and greet me when I walk in. Much better than going to my parents 'too big to fail bank' where it's a non-stop headache for me to withdrawl money. Each time I go in with the required I'D. and the next visit they add another hoop for me to jump through! I'm running out of I.D., fingerprints, signature on a keypad at teller station, etc. It takes them well over five miinutes to process a withdrawl for me even though I have the checkbook with me with my name on the acct and all the identification possible! During my last visit to the 'too big to fail bank' the teller had to make a phone call to corporate to make sure I could have a print out of the statement! Save yourself time, aggravation and headaches - switch to United Community Bank, HOURS AT UNITED COMMUNITY BBANK: Mon-Thur 9-5 Fri 9-6

Horrible bank. Incompetent staff. No one ever calls back if they even answer to begin with. They…read morelose important paperwork from the courthouse which I've had to submit multiple times. Such a headache. If you need a bank go literally ANYWHERE else

Wonderful bank. All the people are caring and friendly.read more

Love this bank! Most friendly and helpful staff. Best bank ever. Doesn't look open from road view,…read morebut lively staff inside makes up for it.

So, I'm biased............I mean I work for them.*grin*…read more But this bank has a lot of history with my family in the sense my Grandmother banked here...at this particular branch for decades. It hasn't changed in a long time, both in look and folks......the look, not to sexy....very 70s, but the people have always been a big help and very nice. Free parking below, but only for bank business, so don't be naughty *wink*

Some of the people who work here I adore. But I've had some major issues with them not being able…read moreto handle more complicated issues. This wouldn't be so bad if they just didn't offer the services but screwing up wires is just not good practice. I would go to a local bank, but I have some good connections here.