very inefficient. Eager to take your money, slow to respond with paperwork after families pay their hard earned money. Poor and inconsistent customer service. Rates are not competitive either. read more

Let me start by saying that Bonnie seems like a truly great employee and I do believe she is working to try and fix the problem though she says she may be unable to. Let me also add that I've been a customer for 5 years BEFORE THEY EVEN BECAME 5TH 3RD IN 2008. HERES THE PROBLEM. I went through the drive through at closing with 3 checks. 1 was for $1150.00. THEIR Machine read it for $12. !!!$12!!!!! And shorted me $1138.00 I called repeatedly starting at 8:55 am next day. Finally got a human. Explained it all. She said the money would be put in my account. 2 days later, still not there. The check posted at the check writers bank for $12.00 NOW 5TH THIRD IS TELLING ME IT MIGHT BE UP TO ME TO GET THE 1138.00 FROM THE PERSON. Because their machine read it wrong and then let it post at the other person's bank. Meanwhile I'm short 1138.00 in bill money and it s Friday. It will be up to 3 business days (next Wed.) Before I know anything CAN THIS EVEN BE LEGAL ??? This financial institutions service and practices are disastrous. read more

Great customer service. Staffers assisted with my fisical needs.

Honestly..........I just really don't like anything about this bank. I have mortgages, loans, credit cards, and accounts and I never can do anything the first time with these folks....they always leave out a detail or type something wrong....which means I have to drive all the way out to Black Mountain from Asheville to fix these ongoing problems. For this time I was setting up an LLC account for my art studio.....and yes, I went out there on the Saturday...sat around for about an hour filling out paper work only to be called at work to tell me they......yet again.......screwed up something...by incorrectly setting something up on my account. In addition, I was promised when I left the first time all my accounts would be linked online.........5 days later.....NOPE. As soon as I can.........I'm am leaving this bank and taking every single cent of mine with me............NEVER to return. read more

I'm extremely angry with this bank. My mother, terminally ill with cancer, was a victim or credit card fraud at this bank. She is 70 years old and living on a fixed income. I just looked online at their services. I can't find an email anywhere to email them. In addition, it takes 10 minutes to get a credit card from them. All they need is your SS card and a driver's license. If someone gets ahold of your wallet, then you are done for. This happened to my mom. I really beg this bank to supply an e-mail here to let me talk to them directly. They need to refund her stolen savings. read more

I have never visited a Fifth Third branch, I only have a mortgage through them, but that's enough. TOO MUCH, in fact. The automated system they have that answers the phone loops you around. Getting a human being on the phone? Yeah... better have a drink and food with you. When you do finally get someone, it's never a simple or pleasant experience. I've have several mortgages and simple things like recalculating your payment when your insurance changes is a fiasco. "We only do that once a year, but you can put in a request and we may get to it in the next 30 days" is what I've heard. Other banks... BEFORE I CAN ASK are saying "Let me recalculate your payment. This may take a minute or two.." and WHAMMO!! Updated payment information! This mortgage was sold to Fifth Third Bank, but if/when I buy my next house, I will put wording in my contract to ensure I never have a mortgage with them ever again. If they offered a $50,000 signup bonus to move all my banking there... I would. But only if I could move it all back out the next day and keep the $50k. In short, if you like to be treated like an idiot, spend far too long on the phone to get simple answers, and enjoy making your day as painful as possible, then Fifth Third is your bank. If, however, you like to get-in/Get-out and have simple, easy experiences... go anywhere else. A monkey with an abacus could calculate faster. read more