If you plan to live then avoid this hospital your better off risking driving three hours to San…read moreAntonio because everyone here working in this facility got their license to practice from a Cracker Jack box. Instead of dealing with issues they will reply WE DONT HAVE A DR FOR THAT/ WE DONT HAVE ANY DR ON DUTY or the wait for you in the waiting area is like 6 hours to see a man come out with cold symptoms. Now the care is worse when all the nurses do is ask you for a rating of pain then say NAH he or she here to get high so instead of depending on these people the just judge you this is a waste of a facility and waste of money on tax payers I don't understand how it's #1 rated someone needs to really look into this place.

Official business, the billing dept. Alex and the ladies that work there have helped me out so many…read moretimes I just want to say thank you to them for being patient and also they really do their job when it comes to making a payment.

My father is a patient at this UMC clinic. He had an appointment which had been scheduled for a few…read moreweeks and always makes it a point to be punctual. The day of his appointment we were 10 minutes early, checked in with the receptionist, and the man who handles insurance, and payments. During our long wait in the waiting lobby we had inquired about the length of time waiting to be seen, but weren't given any explanation as to what the delay was. The doctor informed later, while my father was being seen that he was running behind, and was playing catch up for the days appointments. The lobby being rearranged and set up for a Chamber of Commerce event taking place later on seemed to be of more importance than patient care. Professional, business etiquette is lacking at this facility. Getting phone calls returned in a timely manner, and keeping the patient informed in regards to their care is not a top priority here either. To expect this kind of service at an establishment other than a 'professional medical' office is standard in DR. To get this kind of service at a healthcare facility is truly disappointing.

i always am treated well at UMC. Dr. Eyestone is a caring professional who always takes time to get…read moreto know me and what my concerns are.

I went here to visit some nursing students. They gave me a tour of this beautiful little hospital…read moreand it was impressive. They've got recent awards for excellent care hanging in the beautiful atrium. The staff I met along the way were friendly and professional.

Incredible ER staff and nice facility…read more I was bit by a dog this morning in Concan and was dreading the ER visit to Uvalde. I was pleasantly surprised with the professionalism, courtesy and efficiency of the staff. Dr. Blackburn and nurses Cody, Scott, Rebekkah and Oscar were excellent. The doctor was worried about muscle damage and called in an orthopedic ,Dr. Conoley, on his day off to make sure there was no muscle damage before stitching me up. I hope you don't need to make a trip to the ER near Uvalde, but if you do, I highly recommend this place due to their staff.

Nurse Hozen is very nice and thorough. She always makes me feel comfortable. The lab staff is…read morefriendly and great at what they do. The problem I have is with the girl who does appointments. 1. She never answers the phone when she's supposed to. I have seen her ignore it and I have tried making appointments through calling with no luck. 2. She chews gum in the office and rolls her eyes the whole time you're making a follow up appointment. She is completely rude and acts like she doesn't want to be there. I wish they would fire her already.

The nurses, doctors, lab techs, etc. (anyone behind the front lobby) are all wonderful and helpful…read more They are kind and understanding and they listen and engage in a professional and comfortable doctor/patient relationship. The negatives are the front desk employees. They usually act like they have somewhere better to be. They bill incorrectly until suddenly you have racked up a huge amount of charges and they can't even explain where those charges came from. The girls who make the appointments are sweet, but the employees in the very front are those that have made my experience less positive. Also, no one ever answers the phone! So: Pros: Great actual medical care Cons: poor customer service with the front desk administration

Excellent Service, my daughter was born in this hospital. Doctors, nurses and staff where all…read morecaring and friendly

Three years ago my sister broke her arm in three places and Dr. Diego Borrego came to the rescue!!…read moreThe most kind and sincere surgeon you will find in Piedras Negras. Knowledgeable about everything orthopedic and takes the time to hear your concerns. Thanks to him my sister's arm is completely healed and doesn't have to worry about future problems. His hospital and practice is located at the corner of Morelos and Terán.

Been trying to get my medical records for four months now every time i call i get transferred to…read moresomeone else and when i go in person at the time that i can there isn't anybody there help me. I always hear bad stuff about this hospital especially how expensive it is

If you think that this clinic cuts corners, it does! If you think this clinic is up for cash grabs…read morewhenever it can, it does! My mother had a CT scan for abdominal pain back in March of 2023 for her gal bladder and it was noted she had inflammation, yet the doctor did not recommend or prescribe any medication to treat the small issue she had. Flash forward to August 2023, she goes back to the ER with a different CT scan from STAT Emergency and is told the gal bladder inflamed even more, and she would have to undergo surgery to remove it. Let me get this straight. You people didn't mitigate the risk when you had the chance, but saved all your efforts till the last minute when you could charge the insurance company as much as possible putting her under several anesthesia drugs to the point where she needed CPR and a defibrillator after going into cardiac arrest. I could've lost my mother all because you people didn't see a need to stop a train in its tracks with all the bells and whistles going off. If you still don't think FDRM isn't a cash grab, I will also mention that one of the cardiologists saw something concerning and said her heart was functioning at 15% yet did not see her lower extremities inflamed or swollen. At the same time, she was able to walk normally. Tell me why did this doctor recommend she'd go through another operation to check her heart, more anesthesia, and that if they'd find anything she'd have to be transported to San Antonio via helicopter. This doctor CLEARLY wanted another cash grab at our insurance. Thankfully, we declined and got a second opinion from Dr. Cigarroa who told us that her heart was fine and not bad at all as Dr. Walder claimed. I hope FDRM spends the money they sucked out of putting an innocent woman out of work and in so much pain all because they let the situation get worse before addressing it. ALWAYS get a second opinion after going to FDRM.

Everyone in the emergency department should be fired. I went there after suffering a stroke They…read morefailed to follow protocol. As a result of their lack of action. I suffered another stroke 7 days later. Avoid this hospital at all costs. They will kill you.

From the owner: Emergency Room Physician On Duty 24 Hours A Day.read more