Bobby and his team at Capitol Tech Solutions have been a huge help when our business has needed…read morehelp the most. Before Covid 19, we had no idea how to sell our products direct through our website. As a traditional brick and mortar, we viewed marketing as a way to drive customers to our location. That all changed fast, and Capitol Tech Solutions has been guiding us through our transition to digital sales with fast action and budget conscious solutions to keep our business afloat.

Our PTA board was looking to design a new website that would provide our members with an integrated…read morelocation for accessing our events, volunteer opportunities, fundraising, and educational resources. We received a referral to Capitol Tech and had an excellent experience from day one. We received a very reasonable bid that was within our budgetary window as a non-profit organization. Marik, our customer support specialist, was involved throughout the project in providing suggestions and implementing our feedback and requests. I felt the team had an overall strong level of expertise combined with an ability to translate technical details into layman's terms. I would highly recommend Capitol Tech Solutions and our PTA plans to use them for ongoing hosting and other web projects.

Microsoft Customer Support Failure Report…read more Executive Summary This report documents the complete breakdown of Microsoft Customer Support services experienced over an extended period regarding critical issues with the Outlook email program. Despite being a loyal, paying customer with an annual subscription, I have encountered systematic failures in Microsoft's support infrastructure that have left critical software issues unresolved and my business operations severely impacted. Background As a long-term Microsoft customer who maintains an active annual subscription for Microsoft services, I have reasonable expectations for functional software and responsive customer support when issues arise. The Outlook program, which is essential to my daily operations, has developed significant functionality problems that require immediate technical resolution. Documented Support Failures Multiple Support Ticket Failures I have opened several official Microsoft Customer Support tickets documenting the specific technical issues plaguing my Outlook. Each ticket included: * Detailed descriptions of the problems encountered * Step-by-step reproduction instructions * Screenshots and error messages where applicable * System configuration details * Previous troubleshooting attempts Result: Zero resolution. Tickets either received no meaningful response, were closed without explanation, or resulted in generic, unhelpful automated responses that failed to address the specific technical issues documented. Phone Support Abandonment Multiple attempts to reach Microsoft Customer Support via telephone have resulted in: * Calls being disconnected immediately upon connection * Long hold times followed by sudden disconnections * No callback options or follow-up communication * Complete inability to speak with a qualified technical representative This pattern suggests either systematic technical failures in Microsoft's phone support infrastructure or deliberate avoidance of customer service obligations. Email Communication Blackhole Numerous emails sent to Microsoft Customer Support channels have disappeared into an apparent void: * No acknowledgment of receipt * No assignment of case numbers * No escalation to appropriate technical teams * No timeline for resolution provided * Complete silence despite multiple follow-up attempts Impact Assessment The failure of Microsoft Customer Support has created significant operational disruptions: * Business Continuity: Email communication, a critical business function, remains unreliable * Productivity Loss: Countless hours wasted attempting to navigate Microsoft's broken support system * Financial Impact: Continue paying annual subscription fees for non-functional software with non-existent support * Professional Reputation: Email reliability issues affect professional communications and relationships Service Level Expectations vs. Reality What I Pay For: * Functional software that performs as advertised * Professional customer support when issues arise * Timely resolution of technical problems * Communication and transparency throughout the support process What I Receive: * Broken software with persistent, unresolved issues * Completely unresponsive customer support infrastructure * Wasted time and resources with zero progress toward resolution * Treatment that suggests Microsoft views paying customers as disposable Recommendations for Microsoft 1. Immediate Action Required: Assign a dedicated technical representative to resolve the outstanding Outlook issues 2. Support System Overhaul: Investigate and repair the systematic failures in phone, email, and ticket-based support channels 3. Customer Retention Strategy: Recognize that treating long-term paying customers with such negligence is unsustainable 4. Transparency: Provide clear escalation paths and communication protocols for unresolved technical issues 5. Accountability: Implement measures to ensure support tickets receive actual human review and technical expertise Conclusion The complete breakdown of Microsoft Customer Support represents a fundamental breach of the service agreement between Microsoft and its paying customers. Despite maintaining financial obligations through continued subscription payments, I have received no meaningful support, communication, or resolution for critical software functionality issues. This level of negligence from a technology company of Microsoft's stature is unacceptable and raises serious questions about their commitment to customer satisfaction and software quality. Immediate corrective action is required to restore basic functionality and professional support standards. The current situation is untenable for any business customer who depends on Microsoft products for critical operations. Without immediate improvement in both software functionality and support responsiveness, consideration of alternative solutions becomes necessary despite years of loyalty to the Microsoft ecosystem.

Locked out of Outlook account after switch to new laptop and they require a "Code" they will send…read moreto my email WHICH I HAVE NO ACCESS TO UNTIL I CAN LOG IN! Spent two days online trying to research and find customer service contact info (very well hidden) Only to get a nice man I could barely understand who after suggesting I fill out the same forms 4 times with same results Suggested I get a refund (cancel my account) AND WILL LOSE ALL OF MY EMAILS at that point I have all all the password, credit card, etc to verify myself through security concerns The fact that a company the size of Microsoft has no easier solution to this issue is amazingly frustrating as I wasted hours trying to resolve it Microsoft i fear has grown so large they just do not care about the customer and if you have issues so what

I'd like to throw my hat into the ring and sing the very appropriate praises of The App Chicks -…read morespecifically Carey McLean. I've known her both personally and professionally for a while and can say that she's a pro. She possesses the very desirable treat of keen technical competence combined with an enviable streak of creativity. Combine that with a great sense of the market and a nose for opportunity, and you have the whole package. As I build functional teams to service my clients, I've made The App Chicks - Carey, in particular, my preferred partner. I highly recommend her. They are the real deal.

Carey was so helpful in developing my mobile app for my coffee shop & drive-thru business. I was…read morevery impressed by her wisdom, experience, helpfulness, prices and integrity. I would recommend this company and it's owner to anybody seeking mobile app solutions. 5 stars!

Very accurate with my graphics requests when translating into html. To me this is the most…read moreimportant part and many people overlook it! Quick turn around and good response time as well.

From the owner: Black Flag Creative specializes in UX/UI design, website design, website development, iOS apps,…read moreAndroid apps, SEO, brand identity, and photography in Sacramento, California. We are passionate in offering our skills to help growing startups and Fortune 500. Black Flag Creative leads companies on an adventure through the digital seas to craft innovative designs & applications that center around the user experience. Our clients include Disney, 1-800 Dentist, Genentech, Harley Davidson, TEACH.ORG, Roche, ABC, CBS, Sacramento Convention Center and Yosemite National Park. Black Flag Creative is part of the design and development industry family working with forward-thinking companies to make an impact in the world through digital experiences. We specialize in web design, UX/UI, responsive design, development, brand identity, email marketing, video animation and native iOS & Android applications. Anchored in Sacramento CA, we are a strong, dedicated team delivering the best solutions for t

I contacted FavSoftware to have an application made for planning inspections by realtors of…read moremultiple objects, since clients do not always have time and need to flexibly configure the work of realtors. The guys here approached the order with care and advised on several additional functions that eventually optimized the work of the company by almost 2 times. Now realtors receive a reminder, and if they do not have time, or if it is more convenient to reschedule, the system also automatically notifies all participants. They also set a very convenient system of updates for me that works on the basis of Chat GPT! I highly recommend the guys, they are real life savers!

Thankful to these guys for making me such a great online store. They fully automated the delivery…read moreservice. Couldn't even think of this being done in such a short term. Would definitely recommend it!

I am what you call a "computer illiterate" person. Thomas was very patient and helpful throughout…read morethe entire process! Super nice guy too! He took my vague ideas and turned them into something way better than I had previously imagined. A pleasure to work with! With his help, I now have confidence with my logo and brand online. And he did it almost effortlessly, a true professional! He has a passion for his craft and it shows. Thanks Thomas!!

From the owner: OpenThink is a full service digital agency that works with our clients to achieve their online…read moregoals. OpenThink is known for amazing website design in Sacramento, CA. We can help you reach your goal of influencing, informing, entertaining or converting visitors to customers. We excel at website design, website development, training, website support, website security and website hosting. We use Wordpress, Drupal and other content management systems and combine the best web technologies to make sure you succeed online.