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    Capitol Tech Solutions

    5.0 (35 reviews)
    Open 8:00 am - 6:00 pm

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    Services - Capitol Tech Solutions

    Web design

    Website development

    Software development

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    Review Highlights - Capitol Tech Solutions

    Bobby and his team at Capitol Tech Solutions have been a huge help when our business has needed help the most.

    Mentioned in 17 reviews

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    Three29 - Three29

    Three29

    (2 reviews)

    Downtown

    Working with Three29 has been one of best experiences in my 10 years of forming web technology…read morecollaboratives. As someone who's job it is to deliver, they made this my easiest project yet. They delivered a complex web application on a shortened timeline to meet the demands of the events world during a shifting and uncertain situation in the events world during COVID shutdown. Everything was built on a solid foundation of code and architecture to scale. The QA process was thorough and a relative breeze for this type of project. The project managers for this project (Julia and Kara) as well as Kevin, the owner of the business, were super engaged and attentive and made sure that any issues that arose were handled. Each week, they made sure that we stayed on track with the project timeline. The developers we worked with (Justin and Vasile )are not only incredibly skilled with the development piece, they are also great at communicating in a way that non-techies can understand, which is such a valuable skill. I really appreciated that everyone was friendly and pleasant to work with, seemed to genuinely be enjoying their work, and were super professional. I'm already looking forward to the next project that we can bring Three29 on board for. Much appreciation for you all.

    These guys are extremely helpful. Kevin was willing to meet with me and discuss my idea. They…read morereally do want to work with you. I think this company is the definition of quality!

    Konicom

    Konicom

    (58 reviews)

    Midtown

    Computer runs the world, so of course my computer crashed. I took the laptop to get it fixed…read more They quoted me at $120, so I said fine because all the other places charge about the same price. Next thing I know, I got a call about recovery data from my hard drive for $1000! On top of that, I got chared a $45 diagnostic fee. Are you kidding me?! So I went back there to grab my stuff, and decided to see if they can lower the price. I started to talk to the owner (chinese guy named Brian or Ryan) about my problem. He was a slick talker (must of been a salesman) and started going on and on about scratching noises. Of course, not knowing anything about computers, I said yes. The data recovery took over 2 weeks and I got nothing! I took matters into my own hands and did some research online. I went and bought a SATA to USB drive. I plugged the hard drive to the SATA to USB drive, plugged the USB to my computer, and made it my secondary drive. All my data showed up! My recommendation: if all else fails and you have to go there, watch out for the owner Brian or Ryan. Don't let him fool you into purchasing over priced services you don't need. Watch them diagnose your hard drive first before you make any final decisions. I GOT RIPPED OFF!!! These are their prices. It is better to make inform decisions than get ripped off! http://www.nodata-nocharge.com/DataRecovery_PricingGuide.asp?submenu=1

    I purchased a brand new SD card reader for my laptop, and it ended up corrupting the files on 2 of…read moremy SD cards to where it said I couldn't retrieve them. I tried one computer place in Roseville that claims they specialize in data recovery, but was told "your files are corrupt, sorry". I decided to give Konicom a try, and they were able to get me ALL of the files, and it only took a day and a half! I was happy with their service and efficiency. Hopefully I won't need them again, but if I do, I will definitely be returning

    Microsoft - Sacramento Office

    Microsoft - Sacramento Office

    (5 reviews)

    Downtown

    Microsoft Customer Support Failure Report…read more Executive Summary This report documents the complete breakdown of Microsoft Customer Support services experienced over an extended period regarding critical issues with the Outlook email program. Despite being a loyal, paying customer with an annual subscription, I have encountered systematic failures in Microsoft's support infrastructure that have left critical software issues unresolved and my business operations severely impacted. Background As a long-term Microsoft customer who maintains an active annual subscription for Microsoft services, I have reasonable expectations for functional software and responsive customer support when issues arise. The Outlook program, which is essential to my daily operations, has developed significant functionality problems that require immediate technical resolution. Documented Support Failures Multiple Support Ticket Failures I have opened several official Microsoft Customer Support tickets documenting the specific technical issues plaguing my Outlook. Each ticket included: * Detailed descriptions of the problems encountered * Step-by-step reproduction instructions * Screenshots and error messages where applicable * System configuration details * Previous troubleshooting attempts Result: Zero resolution. Tickets either received no meaningful response, were closed without explanation, or resulted in generic, unhelpful automated responses that failed to address the specific technical issues documented. Phone Support Abandonment Multiple attempts to reach Microsoft Customer Support via telephone have resulted in: * Calls being disconnected immediately upon connection * Long hold times followed by sudden disconnections * No callback options or follow-up communication * Complete inability to speak with a qualified technical representative This pattern suggests either systematic technical failures in Microsoft's phone support infrastructure or deliberate avoidance of customer service obligations. Email Communication Blackhole Numerous emails sent to Microsoft Customer Support channels have disappeared into an apparent void: * No acknowledgment of receipt * No assignment of case numbers * No escalation to appropriate technical teams * No timeline for resolution provided * Complete silence despite multiple follow-up attempts Impact Assessment The failure of Microsoft Customer Support has created significant operational disruptions: * Business Continuity: Email communication, a critical business function, remains unreliable * Productivity Loss: Countless hours wasted attempting to navigate Microsoft's broken support system * Financial Impact: Continue paying annual subscription fees for non-functional software with non-existent support * Professional Reputation: Email reliability issues affect professional communications and relationships Service Level Expectations vs. Reality What I Pay For: * Functional software that performs as advertised * Professional customer support when issues arise * Timely resolution of technical problems * Communication and transparency throughout the support process What I Receive: * Broken software with persistent, unresolved issues * Completely unresponsive customer support infrastructure * Wasted time and resources with zero progress toward resolution * Treatment that suggests Microsoft views paying customers as disposable Recommendations for Microsoft 1. Immediate Action Required: Assign a dedicated technical representative to resolve the outstanding Outlook issues 2. Support System Overhaul: Investigate and repair the systematic failures in phone, email, and ticket-based support channels 3. Customer Retention Strategy: Recognize that treating long-term paying customers with such negligence is unsustainable 4. Transparency: Provide clear escalation paths and communication protocols for unresolved technical issues 5. Accountability: Implement measures to ensure support tickets receive actual human review and technical expertise Conclusion The complete breakdown of Microsoft Customer Support represents a fundamental breach of the service agreement between Microsoft and its paying customers. Despite maintaining financial obligations through continued subscription payments, I have received no meaningful support, communication, or resolution for critical software functionality issues. This level of negligence from a technology company of Microsoft's stature is unacceptable and raises serious questions about their commitment to customer satisfaction and software quality. Immediate corrective action is required to restore basic functionality and professional support standards. The current situation is untenable for any business customer who depends on Microsoft products for critical operations. Without immediate improvement in both software functionality and support responsiveness, consideration of alternative solutions becomes necessary despite years of loyalty to the Microsoft ecosystem.

    Locked out of Outlook account after switch to new laptop and they require a "Code" they will send…read moreto my email WHICH I HAVE NO ACCESS TO UNTIL I CAN LOG IN! Spent two days online trying to research and find customer service contact info (very well hidden) Only to get a nice man I could barely understand who after suggesting I fill out the same forms 4 times with same results Suggested I get a refund (cancel my account) AND WILL LOSE ALL OF MY EMAILS at that point I have all all the password, credit card, etc to verify myself through security concerns The fact that a company the size of Microsoft has no easier solution to this issue is amazingly frustrating as I wasted hours trying to resolve it Microsoft i fear has grown so large they just do not care about the customer and if you have issues so what

    Capitol Tech Solutions - web_design - Updated September 2026

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