I was present when my wife signed up for a couples membership on March 4. Shortly after, we needed…read moreto cancel because we are relocating out of state. When we asked about canceling, a staff member advised us via text that we needed to wait until the first payment drafted before canceling. Because of that instruction, the cancellation ended up being outside of the three-day rescission window in the contract. When we tried to resolve the issue and explained that we followed the guidance given to us, the refund request was still denied. What's frustrating is that we have the text message showing the instruction we were given, and the membership and sessions were never used at all. We also asked for corporate contact information to have the situation reviewed at a higher level, but were told the billing department was the only contact available. Very disappointing experience with how this situation was handled.

I signed up for a couples membership on March 4 but needed to cancel shortly (March 10) after…read morebecause I'm relocating out of state. Before canceling, I asked the gym about the process and was told via text by a staff member that I would need to wait until the first payment drafted before canceling. When I tried to resolve the issue, my refund request was denied strictly based on the contract terms. During the conversation, Jason (GM) also mentioned that staff are trained NOT TO MENTION the three-day cancellation period because it is a Texas law rather than a Cowboys Fit rule, which was surprising to hear given how important that deadline is for customers. The frustrating part is that I have the text message showing the guidance I was given, yet the situation has still not been resolved. I also never used the facility or any sessions after signing up. I asked for corporate contact information so the situation could be reviewed at a higher level, but that request was refused and I was told the billing department was the only contact available. Very disappointing experience with customer service and how this situation was handled.

- Showers have had consistent bug issues - crowded…read more - people lack gym etiquette - hot tub is nice and massage chairs are nice. - solid tv collection with sports on - great selection of machines

WARNING about cancellation and billing at EōS Fitness…read more If you are thinking about joining this gym, please read this first. My experience trying to cancel my membership has been unbelievably frustrating and feels designed to make cancellation nearly impossible. When I attempted to cancel, I was told that I could not cancel unless I paid a renewal fee that had not even come due yet. In other words, I would have to pay a future renewal fee just to stop my membership. That made absolutely no sense. Because of this, I went into the gym in person to resolve the issue. I spoke directly with the General Manager, Chris Marriotti, explained the billing situation, and told him that I had been unable to cancel my membership properly. He told me that both my wife's membership and my membership were canceled and that everything was taken care of. Unfortunately, that was not true. Despite being told in person by the general manager that the memberships were canceled, the gym continues to charge the account and has now even added late fees. The memberships still appear to be active even though we were told everything had been handled. So now I am dealing with charges, late fees, and a membership that was supposed to already be canceled by management. This has been an extremely frustrating experience. When a customer goes in person, speaks to the general manager, and is told everything is resolved, that should be the end of it. Instead, it has turned into an ongoing billing issue. If you are considering joining this gym, I strongly recommend reading the contract very carefully and understanding exactly how their cancellation process works before signing anything.

They desperately need to divide memberships between people who are using the daycare and all these…read morenonsense things like "easter helicopter egg drop" and adults who are coming there to work out. Classes are mostly just the obnoxious group fitness on the overly-lit fitness floor. Good luck finding a yoga class F-S. Those are all at Plano. Corporate needs to actually treat this place like a GYM.

Employees are kind, coaches care and spa is pricey but staff is educated in their respective roles…read more Cleanliness is top notch.

This place is like no other.. Mario, the team and the members are some of the kindest people you…read morewill ever come across. Never will I be able to workout at a normal gym, ya'll have forever changed the way I workout for the better. For anyone recovering from an injury and think this may be too hard on them, they have modifications for EVERYTHING. I joined here recovering from a pretty serious knee injury and healed about 3x as fast as I was just doing physical therapy. THANK YOU BMF!

Workout is fine. Trainers need some more personality…read more I was a member but they quit. But there's so much drama in the gym. I have no idea what's going on, but everyone's talking about it. A few trainers left. Management seems to be eager to over sell and they seem desperate.

My wife and I are Club4 members and have been for about nine months, and although McKinney is our…read more"home gym", this location has seen some fill-in duty from both of us over the past few months, most recently when the McKinney location had a power issue and couldn't take members. It's a big, well lit, still-has-that-new-smell kind of place, with tons of new equipment and nary an out-of-order sign to be seen on our most recent visit. We only briefly interacted with the staff, and they were friendly and greeted us warmly. I briefly darted into the locker area to use the men's room, it was clean and well stocked. As for the equipment, I'm all about the "put on the headphones and hit the pin-loaded weight machines", and that's what I did. This gym has a couple of machines that our usual one doesn't, so that was a nice change of pace. If there's a downside, there's only one pec fly/deltoid machine, and since it does two exercises, it's always in high demand, and I had to wait for two others to do their reps. The McKinney location has two of these, and there's often still a wait. We also hit the ellipticals for a few minutes to warm up, and they were super clean and new as well. As always, we closed out our workout with the Hydromassage, and even with four chairs, there was a brief wait, but no biggie. Bottom line, this is a super clean, well lit, well managed gym with no judgment and plenty of options for your workout.

I was asked to sign a document as a guest pass. Right after signing, the staff realized it was…read moreactually a membership agreement and told me it was a mistake on their end and that they would fix it. I was clearly told not to worry and to go ahead and work out. Now, three months later, I receive a letter saying I owe $112, and suddenly the story is: You signed it, so you have to pay. $150 is not the issue. The issue is accountability. I trusted your staff when they admitted the mistake and assured me it would be corrected. After multiple calls, instead of taking responsibility, I'm being spoken to as if this is my fault for signing something your employee gave me incorrectly. If this isn't dishonest behavior, then what do you call it? Very disappointed in how this was handled. This is not how a professional business operates.

I don't know how Crunch does it, but every gym has fantastic staff and clean equipments. We decided…read moreto switch from our usual Plano location and check out the last one in our area. This gym has a layout similar to the one in Allen, with two floors; weights on the first floor, and cardio/group fitness classes on the second. The front desk staff were super chill and friendly when we came in with our buddy pass. They didn't try to complicate things or push memberships on our friends. The weights are spread out across different sections rather than just one row like at other locations. Two of the wipe stations were out on a Sunday, which isn't great, especially since that's not even a particularly busy day. Overall, it's still a great location and closer to our friends, just in case we decide to do group workouts.

I wish I could give zero stars. I signed up for an advertising package and never received the…read moreservice. They continued charging my card even after multiple cancellation attempts, and I had to involve my bank. Now they're trying to collect for a membership I never had. Customer service refused to connect me to a manager or provide basic support. Buyer beware. Do not do business with this company.

Super small studio. It's the slowest Pilates class I've been to.. and unfortunately they don't walk…read morearound correcting you, which sucks because if I'm spending this much i would like tips on how to preform better. Their customer service is also horrible:( Sucks because I bought a monthly membership and really wanted to enjoy it. But now that I've been trying to cancel it, I've left multiple voicemails and haven't gotten a single call back. I don't recommend bringing your business here, there are many other Pilates studios that are worth the money, and you can actually get a good workout in from.

Suzan is the BEST! I've been going weekly for a little over a month now and always feel amazing…read moreafter!

Jamal is a great trainer. He is very attentive, dedicated, and professional. He is flexible and…read morewilling to work with your schedule.

From the owner: JGP Vitality & Cultivation is built on providing positive engagement solutions with the needs of…read morethe client athlete, while building and maintaining strong interpersonal relationships. Part of that is leaning on evidence-based solutions to progress client athletes safely. Nutritional coaching and guidance is also provided within the scope of practice of the fitness professional’s certified mandate; this includes behavior change techniques depending on the stage of change the client athlete is experiencing. Versatility working amongst different client populations (seniors, youth, women, golf fitness, weight loss clients/muscular development clients, sports performance) is a very strong attribute with JGP Vitality & Cultivation. Populations served: youth of all ages for general training and weight loss regimens + youth performance athletes, adult men and women for general training and weight loss regimens + adult performance athletes, senior general training and weight loss regimens + senior athletic performance.